Group 1 Ford of Rockwall

I had a great experience with the Service department thanks to Michael. He was friendly and extremely helpful. thanks to Michael. He was friendly and extremely helpful. More

I had a great experience with Mary Jordan. She is always very kind, welcoming, and attentive. Her smile and professionalism make everything easy, and she handles things quickly and efficiently She is always very kind, welcoming, and attentive. Her smile and professionalism make everything easy, and she handles things quickly and efficiently. I truly appreciate her help every time—she definitely deserves five stars! More

Carlos was great! Very helpful with the entire process and made it a great experience. Very helpful with the entire process and made it a great experience. More

Check in and out went smoothly. Service was performed in a timely manner. I was immediately notified when my vehicle was ready. Service was performed in a timely manner. I was immediately notified when my vehicle was ready. More

Awesome job, my car was ready sooner than I expected and the sales rep was very friendly the sales rep was very friendly More

Great service and easy appointment set up. Nice facilities and friendly staff. I wish they would still vacuum the car afterwards. Nice facilities and friendly staff. I wish they would still vacuum the car afterwards. More

⭐️⭐️⭐️⭐️⭐️ I had a very positive experience at Group 1 Ford. The staff was professional, courteous, and efficient throughout the entire process. Everything was clearly explained, and the service was handl Ford. The staff was professional, courteous, and efficient throughout the entire process. Everything was clearly explained, and the service was handled in a timely manner. I would highly recommend them and will return for future service. More

My experience with this Group 1 Ford has been exceptional. Danny, my salesman, ensured that all my needs and preferences for my vehicle were met. He is a highly accommodating and honest individua exceptional. Danny, my salesman, ensured that all my needs and preferences for my vehicle were met. He is a highly accommodating and honest individual, making the sales process comfortable and ensuring that my best interests were prioritized. The company employs several stand-up sales representatives, including Larry, who is exceptional, and Lezlie, who was attentive and helpful with any concerns or inquiries I had. The service department also boasts a talented team, including Ms. Sheila, Ms. Merri, and Kris. Overall, my experience with this company has been outstanding. I would gladly purchase a car from the individuals I have mentioned multiple times. More

Great customer service. Very fast, efficient and friendly service reps. Who did what they stated. Very fast, efficient and friendly service reps. Who did what they stated. More

Unethical business practices and zero accountability. I flew out of state to Dallas specifically to purchase a $40k vehicle from this dealership. I placed a $5,000 deposit on March 10th, but upon arriva I flew out of state to Dallas specifically to purchase a $40k vehicle from this dealership. I placed a $5,000 deposit on March 10th, but upon arrival, the car was in terrible condition. It looked like a DIY project gone wrong, with holes everywhere and a worn-out interior. I immediately canceled the deal and asked for the refund, but I was told that they can't process refund today. Since March 11th, I have been fighting to get my $5,000 back. I’ve followed up 5-6 times and am constantly given the runaround by Danny in sales and Jimmy in finance. I’ve been promised '2-3 business days,' then told to wait until Monday the 16th, and now on the 19th, they claim they might mail a check if don't get, but I can't trust anymore. I have received zero written confirmation of a refund. Avoid this place if you value your time and money. More