Group 1 Ford of Rockwall

Very disappointed with my service experience at Ford Rockwall\. I dropped off my truck and was told I would receive a call from my service advisor with an update and that I should have my vehicle back t Rockwall\. I dropped off my truck and was told I would receive a call from my service advisor with an update and that I should have my vehicle back that same day\. I never received a call\. The next day, I called and texted with no response\. I had to call three times before I finally reached someone\. What was supposed to be a same\-day service visit turned into a day and a half with almost no communication\. I understand that delays happen, but leaving a customer in limbo with no updates and making them repeatedly call just to find out what is happening with their vehicle is unacceptable\. Communication and follow\-through need significant improvement More

Do not recommend this place to bring you vehicle to have any work done. It is just like any other Ford service center, they are happy to take your money but will not be accountable for there work or service any work done. It is just like any other Ford service center, they are happy to take your money but will not be accountable for there work or service be it there's or another Ford center. They will not work with you for nothing and have NO ACCOUNTABILITY. More

Courteous and prompt service. I will definitely keep going back for future services. Great Job! I will definitely keep going back for future services. Great Job! More

I dropped off a Emkay fleet truck for service. The advisor checked in the vehicle. Hours later I get a call from the advisor and was asked about payment. I told him the payment will be billed out The advisor checked in the vehicle. Hours later I get a call from the advisor and was asked about payment. I told him the payment will be billed out to Emkay. The service was performed them was told “as for payment/approvals I will not be able to process until Monday”. “My fleet guy will be here Monday”. I should have been notified that there wasn’t a fleet service advisor before group 1 tech’s began the service or during the appointment check in. I paid out of pocket because they couldn’t get into their other computer to access fleet accounts. I desperately needed the truck because it was my lively hood will all my tools inside. I was issued a small receipt after payment then had to ask for the invoice sheet to see what all a paid for. Took an advisor a couple minutes and stated he “had to fill it out right quick”. Also checked my tires and yes they so called rotated them but didn’t bother to air them up for me. My first time using group 1 ford the technician didn’t reset my oil life on the dashboard screen and left an oil smudge on the hood. I didn’t make a review because maybe the tech was in a rush and made a simple mistake. I won’t be using them again sadly. I hope this gets to the right person. I am a very reasonable person I understand no one is perfect. I am disappointed about the situation, shouldn’t have happened. More

Fast service. . took my car in first thing, had me ready in about 2 hrs.. had descriptive and video footage to show me any present or forthcoming issues with my veh . took my car in first thing, had me ready in about 2 hrs.. had descriptive and video footage to show me any present or forthcoming issues with my vehicle. More

Had a great experience, thank you for taking such good care of me and my Bronco! care of me and my Bronco! More

I went in for an oil change and tire rotation, nothing crazy, I waited over 2 hours for this service. crazy, I waited over 2 hours for this service. More