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Group 1 Ford El Paso

El Paso, TX

4.9
1,331 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 1,331 reviews

February 18, 2026

Special thanks to Jerry Ismelle , service advisor for keeping me informed about the process of service More

by Gardea.Robert
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jerry Ismelle
Feb 21, 2026 -

Group 1 Ford El Paso responded

Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

February 18, 2026

Outstanding job all around. From the service advisors, technicians and body shop. Always a pleasure to do business with Group 1 Ford. More

by juliocjuradop
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jessica Sanchez, Gio
Feb 21, 2026 -

Group 1 Ford El Paso responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 17, 2026

Excellent salesman and dealership. Went out of their way to help me find exactly what I wanted More

by Scott E
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Howard
Feb 19, 2026 -

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 17, 2026

Luis Alatorre was awesome. Friendly, knowledgeable and efficient. As a repeat customer, very happy overall with the service received More

by Esiskp
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2026 -

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 16, 2026

Service was done very fast did not had to wait for a long time. I appreciate that. More

by cborunda5353
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Recommend Dealer
Yes
Employees Worked With
Marija
Feb 19, 2026 -

Group 1 Ford El Paso responded

Hi, thank you so much for the positive review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 15, 2026

Very good service on the dealer ship i recommend this dealership i will come back More

by Holguinjulio_cesar1990
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Mike
Feb 18, 2026 -

Group 1 Ford El Paso responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 14, 2026

service was fast, kept me informed the whole time, inspection of my vehicle was thorough. Jacob Flores, service advisor, was very friendly, informative, and effecient. More

by robertw664
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jacob Flores
Feb 15, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for your kind words. Jacob takes great pride in providing excellent service to our customers! We're happy to hear that your experience was efficient and informative. See you again soon!

February 13, 2026

My service advisor Eddie Ruelas has been very professional and helpful every time I have come in and answers all of my questions. Lorenzo Vargas the service manager has made sure that my special More

by Towboss
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony SALDANA inventory manager, Lorenzo Vargas service manager
Feb 15, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2026

This dealer has always given me top level service. Good work at a reasonable price. More

by morrishe
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Marija Howard
Feb 15, 2026 -

Group 1 Ford El Paso responded

Morrishe, your wonderful feedback and rating mean a lot to us. We hope to see you soon!

February 11, 2026

Jerrymyles Esmele in service was great and took good care of me. Was able to get my truck serviced within two hours. More

by C-lo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles esmele
Feb 14, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

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