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Group 1 Chrysler Dodge Jeep Ram Rockwall

Rockwall, TX

Overview
Reviews
Vehicles
4.5
1,075 Reviews
Call Dealership (469) 698-2100

970 East I-30

Rockwall, TX

75087

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Showing 1,075 reviews

October 27, 2025

Took 1 and half hours for a scheduled oil change. Waiting room was dirty, look like ashes all over tables. Disappointed visit, i will not go back. More

by mikeballard0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake
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Oct 29, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

I apologize for your experience, Ill be using this as a learning tool with my team to do better in the future. Thank you for bringing this to my attention. If you would like to discuss this further please feel free to reach out to me directly.     Michael Gunter Service Director 469-698-2133

October 24, 2025

took too long. Two hours waiting to start. Two hours to align and oil change. Total of 4 hours is too long. I like the dealetship, but they need to get their act More

by res0i96d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Oct 28, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Thank you for sharing your feedback with us. We apologize for the longer-than-usual wait time, as we strive to provide fast and efficient service to our valued customers. We appreciate your loyalty and will work on improving our processes to ensure a smoother experience next time. Thank you for choosing our dealership.

October 20, 2025

Clean attentive to my needs and concerns for my truck. They got me in and out quickly with no issues on my truck More

by Chris_shahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Oct 23, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 18, 2025

Advisor was great, him and the tech for the job done in a timely manner. More

by michaelbyrum17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Swett
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Oct 20, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2025

This is a great dealership. Jessica was helpful and very attentive to my automotive concerns. More

by ramsr27_2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Oct 14, 2025 -

ramsr27_2003 responded

Great dealership! Jessica was very friendly, helpful, and attentive to my automotive concerns. I will continue doing business with them.

October 13, 2025

The worst experience with two unprofessional people that work there. Very poor customer service! His name is Jeremy and her name is Amanda. I will never purchase from them again. More

by ildalpz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy and Amanda
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Oct 17, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

My apologies for your recent experience here at Rockwall Dodge and I would like to hear more about your visit. I do not see your name in our database. If you would, please reach out to me directly at your earliest convenience.  Ricky Ruth General Manager rruth@group1auto.com

October 11, 2025

Great sales staff, very knowledgeable about the truck. I bought from them last week. Thanks More

by Why do you need a screen name?
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
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Oct 14, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rockwall Chrysler Dodge Jeep RAM. Feel free to reach out to us if you need anything. Have a wonderful day.

October 07, 2025

Kevin Round our sales rep, was fantastic! He was very specific on the layout of the vehicle, took time to explain the inside features, and overall made our experience smooth More

by Nathanivwright
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Round
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Oct 10, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we're happy you found Kevin to be so supportive during your experience here at Rockwall Chrysler Dodge Jeep RAM. Feel free to reach out to us if you need anything. Have a wonderful day.

October 02, 2025

Chris Miles was the greatest Car salesman. Extremely Helpful and Kind. So thankful to have the opportunity to get to work with him in finding my son his future vehicle. Would definitely recomm More

by chandlerhoskins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Miles
Report | Print
Oct 04, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rockwall Chrysler Dodge Jeep RAM. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 30, 2025

Justin is my go-to adviser. Gets me in and out quick and looks for coupons to help with service fees! More

by bretsmyth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Oct 04, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we're glad you had such a wonderful experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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