Group 1 Chrysler Dodge Jeep Ram Rockwall

Detailed explanation of work done To whom it may concern: Just wanted to inform you that my experience at Rockwall dodge with servicing of my Jeep Sahara Wrangler was awesome, all were To whom it may concern: Just wanted to inform you that my experience at Rockwall dodge with servicing of my Jeep Sahara Wrangler was awesome, all were 5 star services. Although it would be great to consider what I call “follow through” and service automation. Don’t get me wrong I did receive a call and other emails to conduct surveys as to how the service was conducted. Follow through — would be to consider having a service adviser explain in detail what service was conducted especially if the original service adviser is not present. Explaining the vehicle owner the work conducted in detail goes a long way. In this case I had to do the research myself what was done. Service automation would be emailing the customer emails or texts on the status of the vehicle and upon completion, pick up and signature send service and statement via email or text. This would also go under the “Follow Through” Consider adding a service category of “Follow Through” More

Great Service was great and everyone was so friendly They went over every thing that was needed to keep my vehicle on the road and running smoothly Service was great and everyone was so friendly They went over every thing that was needed to keep my vehicle on the road and running smoothly More

Required service Took the Charger in 35000 mile service. Oil change, rotate tires, patch a tire with a nail in it, and made recommendations, all for under $100. That's Took the Charger in 35000 mile service. Oil change, rotate tires, patch a tire with a nail in it, and made recommendations, all for under $100. That's a good deal. More

Always good service Every visit I have made to Rockwall Dodge for car repairs has been exceptional. The dealership provides great service and the employees are very helpf Every visit I have made to Rockwall Dodge for car repairs has been exceptional. The dealership provides great service and the employees are very helpful and courteous. More

My new dealership Great sales people and down to earth sales managers. These people truley seemed to be people of integrity. For the first time in my life, I purchased Great sales people and down to earth sales managers. These people truley seemed to be people of integrity. For the first time in my life, I purchased a car and left the dealership feeling good. I truley appreciate their efforts to be different than other dealerships. I will recommend them to everyone I know. I'm trying to talk my wife into a Dodge or Jeep which isn't a brand she had previously considered just so I can deal with these guys again:) More

Good job My alternator died. I explained to the rep that the repair should be covered by an existing recall, the rep hesitated. I told her that I had an extend My alternator died. I explained to the rep that the repair should be covered by an existing recall, the rep hesitated. I told her that I had an extended warranty also I paid that should cover the repair too, rep hesitated again. A little annoying but after a brief discussion everything went well. I got my car back next day. More

Fine. My service rep Allison was fabulous and the work was quick but the television did not work and is hit and miss. Boring wait. If you have a television My service rep Allison was fabulous and the work was quick but the television did not work and is hit and miss. Boring wait. If you have a television you should make sure it works. More

Oil Change Even though I just went in for an oil change, they still treated me like a king. Great service, great people! Keep up the good work! Even though I just went in for an oil change, they still treated me like a king. Great service, great people! Keep up the good work! More

Great service from Bill at DALLAS DODGE Bill at Dodge service was awesome guy, great service and I’d recommend to anyone who drops off there. Took good care of me and experienced a quick tur Bill at Dodge service was awesome guy, great service and I’d recommend to anyone who drops off there. Took good care of me and experienced a quick turnaround. More

Excellent service Cory has always went above and beyond to make sure my problems were addressed and fixed, while displaying genuine concern for my needs. And his attitu Cory has always went above and beyond to make sure my problems were addressed and fixed, while displaying genuine concern for my needs. And his attitude has always been great. More