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Groove Toyota
Englewood, CO
178 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 178 reviews
March 02, 2023
BAIT AND SWITCH! Don’t trust what is told to you when working a deal for a new Toyota! Expect to get no great feeling about this place. But DO expect to have them try Don’t trust what is told to you when working a deal for a new Toyota! Expect to get no great feeling about this place. But DO expect to have them try to take advantage of you! And DO expect poor customer service by not holding to their promises, also NOT showing you all the features on your new car! DON’t expect a follow up contact after the deal! DON’t expect any updates or communication. I SHOULD HAVE KNOWN, THEY ARE THE STEREOTYPICAL CAR DEALER! BE CAREFUL! More
by Griz Kota
Employees Worked With
John in sales
February 21, 2023
Booked an appointment with the automated system on Tuesday. My appointment was for 11:45, 17th of February. I showed up at 11:30 waited about 5 minutes to be checked in. The service rep could not find Tuesday. My appointment was for 11:45, 17th of February. I showed up at 11:30 waited about 5 minutes to be checked in. The service rep could not find me in the system. He said no problem took my name and phone number and said it would be about an hour. Received a text that my car was in for service if I had any questions and it gave me a phone number. I waited about an hour I saw that my car was being worked on. Check the window overlooking the bay and saw that my car was no longer being worked on. Usually I would receive a text that they had finished but I received no text. Went down to the Express Lube desk asked about my car the customer service rep behind the counter could not tell me anything called over another rep pointed to a screen and it said they would be in touch apparently they could not find my car. After about 5 minutes I was back at the desk told him my car was out in the parking lot and then a rep came up and said my car was all done and handed me the write-up. When I brought my Prius in I had a low tire light on the right up said all four of my tires were at 37 lb and that the light would go out after I driven it it's been 4 days the light is still on. All toll from check-in to pick up a little more than 2 hours no text at any time other than the first one just about the worst service I've received from Groove Toyota in the past 3 years. More
by TMARTIND57
Employees Worked With
Mark Weadick
October 26, 2022
Our son recently worked with Jordan Todd on the purchase of his very first new vehicle. Jordan did not pressure him into something he didn't need or couldn't afford, rather he helped him to find the best c of his very first new vehicle. Jordan did not pressure him into something he didn't need or couldn't afford, rather he helped him to find the best car for his budget and needs. Throughout the process, the entire staff here was courteous and professional and made this a wonderful experience for all of us. We would highly recommend buying from this dealer. More
by roy mcclung
Employees Worked With
Jordan Todd
July 16, 2022
I had an amazing experience car shopping and buying with Groove Toyota, and specifically with Voucef Smail. Voucef made our car purchase easy, no haggle AND he worked to get the price we requested! I purcha Groove Toyota, and specifically with Voucef Smail. Voucef made our car purchase easy, no haggle AND he worked to get the price we requested! I purchased a used 2004 Toyota Camry for my teenage son. This is the second vehicle I purchased with Groove Toyota. I will be back again! More
by bvarner77
Employees Worked With
Youcef Smail
July 13, 2022
I have purchased several vehicles from this location in the past but I went to look for a vehicle last weekend for my daughter and the cars were super dirty. I guess no more cleaning of vehicles before put the past but I went to look for a vehicle last weekend for my daughter and the cars were super dirty. I guess no more cleaning of vehicles before putting them out for sale. More
by rayswann1971
Employees Worked With
Dawn McLaughlin, Mark Weadick, Liz Adley
March 11, 2022
I had a Great experience dealing with Groove Toyota and my salesman, Dan Southern. Dan Southern was very knowledgeable and courteous and I can say that after three months, I bought exactly the right SUV. my salesman, Dan Southern. Dan Southern was very knowledgeable and courteous and I can say that after three months, I bought exactly the right SUV. More
by Sidneyjessup
Employees Worked With
Dan Southern was great
February 16, 2022
The car shopping experience has been fantastic with Patty guiding us wth our decision. She isn't pushy, but is extremely helpful. My greatest regards to this fantastic dealership and Patty. guiding us wth our decision. She isn't pushy, but is extremely helpful. My greatest regards to this fantastic dealership and Patty. More
by jcellis707
Employees Worked With
Patty
October 18, 2021
I found a great deal on a 2016 Honda Accord and bought it. Groove Toyota on Broadway staff was friendly and made me comfortable to buy the car. I wouldn't have seen it if it wasn't for an email from Cars. it. Groove Toyota on Broadway staff was friendly and made me comfortable to buy the car. I wouldn't have seen it if it wasn't for an email from Cars.com telling me the price dropped. It was an excellent deal. More
by Raquel
Employees Worked With
Tracy Lawson
September 09, 2021
The evening of Labor Day Monday I came into the showroom. I was greeted by a young woman at the desk. I was looking to lease a RAV4 so I went to their to look at the cars. While I looked at the cars and e I was greeted by a young woman at the desk. I was looking to lease a RAV4 so I went to their to look at the cars. While I looked at the cars and eventually came back inside and sat on a chair.... not one salesperson acknowledged. I am disappointed. I feel neglected and marginalized. I do not recommend this establishment. My experience was not good. More
by Phillipandrews
Employees Worked With
Noone spoke
