Groove Toyota

Had a great experience working with Johnny Salazar. extremely knowledgeable . Thanks for all your help make my car buying extremely easy. extremely knowledgeable . Thanks for all your help make my car buying extremely easy. More

Beware! The repair shop is full of incompetent conmen who gave me back a car with failing brakes. The wiring harness on my car was eaten by squirrels, re The repair shop is full of incompetent conmen who gave me back a car with failing brakes. The wiring harness on my car was eaten by squirrels, resulting in $11,000 dollars in damage. When Groove Toyota called me less than two days after repairs began to tell me my car was fixed and ready to pick up, I was surprised by how fast it was done. But when I arrived, I noticed the brake light was on. The repair summary also indicated that they were still awaiting parts to fully complete the repairs to the wiring, but I was assured repeatedly - in writing and in-person - that my car was safe to drive and that the only reason the brake light was still on was that there was a sensor awaiting repair that had no impact on safety or operating the car. The repair summary also indicated that they recommended replacing the brake booster assembly, but when I asked about that, they once again said there was no safety issue. They released the car to me. Again, I was repeatedly told both in writing and in-person that there was no safety risk or operational concerns. So, I drove my car three miles home and immediately reported (in writing) that my brakes felt strange – they were requiring way more force and distance to actually get the car to stop. The techs at Groove Toyota immediately responded and one again told me the light was just an issue with the sensor light, and that there was no safety risk. They also told me the brakes might feel different now as a result of having been bled, but that I’d just have to get used to it. While I felt dismissed, I thought “they’re the experts and they told me my car is safe. Why should I question that?” Until it got worse. Twenty-four hours later, I was pulling out from a parking lot when a car pulled in front of me and despite stomping on the brake with full force, I wasn’t able to stop, resulting in a collision. That’s when the patronizing came in. Despite the documentation, Groove Toyota did not accept any fault. They said that while the brake light was on, the accident was likely the result of my aftermarket floormat (it's a WeatherTech brand, specifically cut for my make and model and had been in my car for 13 months prior to this incident, without issue). Since then, AutoNation and the engineer that was sent out by Toyota Corporate confirmed that there had been brake booster failure. On top of that, they confirmed that the code for brake booster failure was present an hour before Groove Toyota released my car to me. Rather than fix that, Groove Toyota was negligent, ignoring the fact that my brakes showed failure, and gave me back the car. Seth Tenneson, Joe Coursey and Nathanael Sjim at Groove Toyota continue to argue this, sending me condescending and threatening emails, and even initially withholding the brake booster part that was paid for by my insurance, delaying my car actually getting repaired by over a month. The TechStream notes clearly prove that there was obvious signs of brake booster while at Groove Toyota and yet they did nothing. I never received a response back from Groove Toyota's GM or customer experience manager. Rather, I was contacted by their claims management company and offered $1,500 if I would sign a liability release, absolving Groove Toyota of fault. Do not visit Groove Toyota if you want your car actually repaired safely and competently. More

DO NOT BUY HERE! THEY ACCUSE THEIR CUSTOMERS FOR THE PROBLEMS THEY CAUSED IN THE CAR! I bought a Chevrolet Equinox in early April, they sent the car to the Chevrolet THEY ACCUSE THEIR CUSTOMERS FOR THE PROBLEMS THEY CAUSED IN THE CAR! I bought a Chevrolet Equinox in early April, they sent the car to the Chevrolet unit for a review, it took 3 weeks for the review to be done. After a week that I had the car, I noticed an oil leak. Once again the car went to the Chevrolet unit to be repaired. A week later when I went to pick up the car I noticed that the car was still leaking oil and now much more than before. I HAD TO BEGG the manager Zach and the salesman Bob to let me have a loaner car while mine was being fixed again. Days later when I went to get the car again the oil leak was fixed but they dented the underside of my car. But they don't want to fix it because the Chevrolet unit has videos (with no dates) that the car was in perfect condition. Coincidentally the car is damaged on the same side that was leaking oil. THEY ARE ACCUSING ME FOR A DAMAGE THAT I DIDN'T CAUSE. Do yourselves a favor and don't buy here! DOES ANYONE KNOW WHAT I CAN DO IN THIS CASE? Not only did they dismiss my case, they are now accusing me. More

Booked an appointment with the automated system on Tuesday. My appointment was for 11:45, 17th of February. I showed up at 11:30 waited about 5 minutes to be checked in. The service rep could not find Tuesday. My appointment was for 11:45, 17th of February. I showed up at 11:30 waited about 5 minutes to be checked in. The service rep could not find me in the system. He said no problem took my name and phone number and said it would be about an hour. Received a text that my car was in for service if I had any questions and it gave me a phone number. I waited about an hour I saw that my car was being worked on. Check the window overlooking the bay and saw that my car was no longer being worked on. Usually I would receive a text that they had finished but I received no text. Went down to the Express Lube desk asked about my car the customer service rep behind the counter could not tell me anything called over another rep pointed to a screen and it said they would be in touch apparently they could not find my car. After about 5 minutes I was back at the desk told him my car was out in the parking lot and then a rep came up and said my car was all done and handed me the write-up. When I brought my Prius in I had a low tire light on the right up said all four of my tires were at 37 lb and that the light would go out after I driven it it's been 4 days the light is still on. All toll from check-in to pick up a little more than 2 hours no text at any time other than the first one just about the worst service I've received from Groove Toyota in the past 3 years. More

The service attitude is very good, I want to change to a new car, and I look forward to a cooperation new car, and I look forward to a cooperation More

Our son recently worked with Jordan Todd on the purchase of his very first new vehicle. Jordan did not pressure him into something he didn't need or couldn't afford, rather he helped him to find the best c of his very first new vehicle. Jordan did not pressure him into something he didn't need or couldn't afford, rather he helped him to find the best car for his budget and needs. Throughout the process, the entire staff here was courteous and professional and made this a wonderful experience for all of us. We would highly recommend buying from this dealer. More

I had an amazing experience car shopping and buying with Groove Toyota, and specifically with Voucef Smail. Voucef made our car purchase easy, no haggle AND he worked to get the price we requested! I purcha Groove Toyota, and specifically with Voucef Smail. Voucef made our car purchase easy, no haggle AND he worked to get the price we requested! I purchased a used 2004 Toyota Camry for my teenage son. This is the second vehicle I purchased with Groove Toyota. I will be back again! More