Groove Toyota | Page 3

I recently visited Groove Toyota to address a brake issue in my vehicle. The team spent three hours performing routine maintenance and supposedly inspecting the brakes, resulting in a substantial bill of aro in my vehicle. The team spent three hours performing routine maintenance and supposedly inspecting the brakes, resulting in a substantial bill of around $650. However, my experience turned sour when, just three weeks later, I was forced to spend an additional $700 at another service center for the same brake problem. To my dismay, the second service center informed me that my front brake was completely worn out, and the rear brake was barely functional. This revelation was shocking and disappointing, especially considering that I had explicitly requested a brake inspection at Groove Toyota. It is difficult to understand how such a significant issue could remain undetected by the professionals at Groove Toyota. This oversight not only led to additional expenses but also raised serious concerns about the safety and reliability of their service. As a customer, I expected a thorough and competent inspection, especially when I had clearly communicated my concerns. Unfortunately, my experience with Groove Toyota was far from satisfactory. It has left me questioning the expertise and attention to detail of their service team. Potential customers should be wary of this and consider other options for reliable automotive care. More

Horrible customer service. The sales team will lie through their teeth, operates with zero integrity, and only puts their dealership first. The Service AND Sales departments ar The sales team will lie through their teeth, operates with zero integrity, and only puts their dealership first. The Service AND Sales departments are unethical, lazy and lack any integrity and accountability. More

Had a great experience at Groove with Byron. He was helpful, well informed and a pleasure to work with. Would do it all over again. He was helpful, well informed and a pleasure to work with. Would do it all over again. More

Working with Kris Fernanda was such a great experience. He was knowledgeable, no pressure, patient, and pleasant. He sent me a video when I first inquired about vehicles, that was very informative, gave He was knowledgeable, no pressure, patient, and pleasant. He sent me a video when I first inquired about vehicles, that was very informative, gave me a face to who I was communicating with. When I went in I recognized him right away. I didn't have my trade in with me at the time, as i was just plsnning on looking. I found a car i wanted, but they were closing, put a deposit, and they held it for me as sold. Next day we took the trade in to them around 6:30, and filled out the paperwork. The financing piece took a very long time. By the time the finance manager sat with us, it was getting close to 10. But everyone at this dealership is amazing. This is the third car that my family has purchased from them, and we won't hesitate to go back. I highly recommend them. More

No gimmicks, great sales person, I would buy from them again. Car was detailed and well presented again. Car was detailed and well presented More

Had a great experience working with Johnny Salazar. extremely knowledgeable . Thanks for all your help make my car buying extremely easy. extremely knowledgeable . Thanks for all your help make my car buying extremely easy. More

Beware! The repair shop is full of incompetent conmen who gave me back a car with failing brakes. The wiring harness on my car was eaten by squirrels, re The repair shop is full of incompetent conmen who gave me back a car with failing brakes. The wiring harness on my car was eaten by squirrels, resulting in $11,000 dollars in damage. When Groove Toyota called me less than two days after repairs began to tell me my car was fixed and ready to pick up, I was surprised by how fast it was done. But when I arrived, I noticed the brake light was on. The repair summary also indicated that they were still awaiting parts to fully complete the repairs to the wiring, but I was assured repeatedly - in writing and in-person - that my car was safe to drive and that the only reason the brake light was still on was that there was a sensor awaiting repair that had no impact on safety or operating the car. The repair summary also indicated that they recommended replacing the brake booster assembly, but when I asked about that, they once again said there was no safety issue. They released the car to me. Again, I was repeatedly told both in writing and in-person that there was no safety risk or operational concerns. So, I drove my car three miles home and immediately reported (in writing) that my brakes felt strange – they were requiring way more force and distance to actually get the car to stop. The techs at Groove Toyota immediately responded and one again told me the light was just an issue with the sensor light, and that there was no safety risk. They also told me the brakes might feel different now as a result of having been bled, but that I’d just have to get used to it. While I felt dismissed, I thought “they’re the experts and they told me my car is safe. Why should I question that?” Until it got worse. Twenty-four hours later, I was pulling out from a parking lot when a car pulled in front of me and despite stomping on the brake with full force, I wasn’t able to stop, resulting in a collision. That’s when the patronizing came in. Despite the documentation, Groove Toyota did not accept any fault. They said that while the brake light was on, the accident was likely the result of my aftermarket floormat (it's a WeatherTech brand, specifically cut for my make and model and had been in my car for 13 months prior to this incident, without issue). Since then, AutoNation and the engineer that was sent out by Toyota Corporate confirmed that there had been brake booster failure. On top of that, they confirmed that the code for brake booster failure was present an hour before Groove Toyota released my car to me. Rather than fix that, Groove Toyota was negligent, ignoring the fact that my brakes showed failure, and gave me back the car. Seth Tenneson, Joe Coursey and Nathanael Sjim at Groove Toyota continue to argue this, sending me condescending and threatening emails, and even initially withholding the brake booster part that was paid for by my insurance, delaying my car actually getting repaired by over a month. The TechStream notes clearly prove that there was obvious signs of brake booster while at Groove Toyota and yet they did nothing. I never received a response back from Groove Toyota's GM or customer experience manager. Rather, I was contacted by their claims management company and offered $1,500 if I would sign a liability release, absolving Groove Toyota of fault. Do not visit Groove Toyota if you want your car actually repaired safely and competently. More

DO NOT BUY HERE! THEY ACCUSE THEIR CUSTOMERS FOR THE PROBLEMS THEY CAUSED IN THE CAR! I bought a Chevrolet Equinox in early April, they sent the car to the Chevrolet THEY ACCUSE THEIR CUSTOMERS FOR THE PROBLEMS THEY CAUSED IN THE CAR! I bought a Chevrolet Equinox in early April, they sent the car to the Chevrolet unit for a review, it took 3 weeks for the review to be done. After a week that I had the car, I noticed an oil leak. Once again the car went to the Chevrolet unit to be repaired. A week later when I went to pick up the car I noticed that the car was still leaking oil and now much more than before. I HAD TO BEGG the manager Zach and the salesman Bob to let me have a loaner car while mine was being fixed again. Days later when I went to get the car again the oil leak was fixed but they dented the underside of my car. But they don't want to fix it because the Chevrolet unit has videos (with no dates) that the car was in perfect condition. Coincidentally the car is damaged on the same side that was leaking oil. THEY ARE ACCUSING ME FOR A DAMAGE THAT I DIDN'T CAUSE. Do yourselves a favor and don't buy here! DOES ANYONE KNOW WHAT I CAN DO IN THIS CASE? Not only did they dismiss my case, they are now accusing me. More