Groove Toyota

I had an 11am appointment to have my tires changed. Originally I was told that the appointment would take about an hour so I planned to stay at the dealership. When I got there I was told that since lu Originally I was told that the appointment would take about an hour so I planned to stay at the dealership. When I got there I was told that since lunch was coming up it wouldn't be done until the afternoon but they could pay for a ride share to and from my hous so I wouldn't have to stay. I accepted the offer and was driven home. I never heard from the dealership. By 630pm I was getting concerned so I called the dealership and the service department was closed. Luckily I was able to get ahold of a sales person who tried to locate my keys and couldn't find them. She said she would look more thoroughly and call me back. She did eventually find them and was told my car was finished but there was an outstanding balance of $100 (which is what I was told the service would cost and I paid for everything I previously had done at the only other time I was there) and that they called me earlier to get it settled but they had the wrong number. There is only one phone number on my account and an email that I have received communication from before but received no contact on either. I asked her what the balance was for and she said the service I got done today. I said that I was planning on paying when the service was completed like usual. She said that I would be able to pick up my car keys from the receptionist before 8:00 p.m. And that I could pay when I got there. So I paid for my own rideshare back to the dealership and the receptionist didn't know what I was talking about. Luckily the receptionist was great and talked to her manager and I was able to get my car and the reimbursement for the rideshare. However, 7 hours is a ridiculous amount of time to change tires and to have to reach out on my own after the service department had closed is really unacceptable. I will not be returning here to have my car serviced. More

Worst dealership ,management I have ever experienced Started in May 2024 Today September 1 2024 Vehicle under warranty for radio Diagnostics show radio is in need of a part or replacemen experienced Started in May 2024 Today September 1 2024 Vehicle under warranty for radio Diagnostics show radio is in need of a part or replacement no one is in charge No sound system, no communication via telephone, no radio Most of all NO SERVICE from dealership More

I had the best buying experience with Byron Fludd at Groove Toyota. Byron was very knowledgeable on the vehicles he showed me. His professionalism and caring personality made my car buying experience a Groove Toyota. Byron was very knowledgeable on the vehicles he showed me. His professionalism and caring personality made my car buying experience a joy! Thank you again Byron. More

I couldn’t say anything more positive about this dealership or the salesman, Ricardo, I worked with during the purchase of my vehicle. Having my car totaled by a distracted driver and needing a new dealership or the salesman, Ricardo, I worked with during the purchase of my vehicle. Having my car totaled by a distracted driver and needing a new car was stressful enough, then having to deal with several unpleasant experiences with other dealerships was discouraging to say the least. Ricardo talked through a few vehicles, different options, packages, etc., and gave me time to think things through. He was the best, non-aggressive salesman I’ve ever worked with, which is why I would 10% recommend this dealership and him to absolutely everyone!! If you are looking for a car, but don’t know exactly what you need, he is the one to ask for!! I would give him and this dealership 10 stars if I could!!!! More

Didn't have a great experience. I bought a pre-owned vehicle @groove just a few months ago for $28,000 . Trying to get into a different vehicle and they offered $19,000 on the same I bought a pre-owned vehicle @groove just a few months ago for $28,000 . Trying to get into a different vehicle and they offered $19,000 on the same vehicle. It took two days and multiple sales people to even get that number. This is why people hate buying cars. Not doing my service or purchasing another car from Groove. More

We got a used Highlander limited here. It's an absolutely perfect buy for us, with everything we want, nothing we don't at a very reasonable price. Eric Fletcher was extremely knowledgeabl It's an absolutely perfect buy for us, with everything we want, nothing we don't at a very reasonable price. Eric Fletcher was extremely knowledgeable, even answering questions we didn't think to ask but should have. He was enjoyable and efficient to work with. The moon roof motor had a problem between when we first looked at the car and when we did a final test drive and he went out of his way to make it right. Toyota's are the best cars. Go here and ask for Eric. You won't regret it! More

We had a great purchase experience with Zach Fahrny. We started our vehicle search online and scheduled an appointment to see the model we were interested in. When we arrived the car was parked up front We started our vehicle search online and scheduled an appointment to see the model we were interested in. When we arrived the car was parked up front and ready for a test drive. From start to finish our experience at Groove Toyota was great. More

Bought my new Toyota from Groove Toyota and Bob Knoll and had a great pressure free experience. had a great pressure free experience. More

Youcef smail was very helpful and kind and he answered all the questions I have and he knows his job very well thanks I am very happy with my car all the questions I have and he knows his job very well thanks I am very happy with my car More

They provided great service and were clear about pricing and the condition of the car. I would highly recommend this dealership as they are very honest and transparent about everything. and the condition of the car. I would highly recommend this dealership as they are very honest and transparent about everything. More