Groove Toyota

Hamid Shirazi made this car purchase easy I bought a 2016 BMW sight unseen from 1600 miles away. Hamid was a delight to deal with. Perfect transaction. Thanks! Bud B Pittsford, NY I bought a 2016 BMW sight unseen from 1600 miles away. Hamid was a delight to deal with. Perfect transaction. Thanks! Bud B Pittsford, NY More

Recall experience was great I was in and out in less time than quoted. Timothy Mankey was very helpful and extremely courteous. This was not my first time to have replaced a reca I was in and out in less time than quoted. Timothy Mankey was very helpful and extremely courteous. This was not my first time to have replaced a recall item on my car. I love my Corolla very much and trust Groove to take care of me in a timely manner. Their waiting room is lovely, free water and nice big flat screen TV. Wonderful experience. Thanks Tim. More

Bad Decision Not recommended at any cost. Very Unprofessional Sales Management. First off, I was duped into buying a used 2004 Nissan Pathfinder, in which I was as Not recommended at any cost. Very Unprofessional Sales Management. First off, I was duped into buying a used 2004 Nissan Pathfinder, in which I was assured was very well maintained throughout it's life despite the high miles. And had all the maintenance records via Car Fax. Granted it was partially my fault for trusting a "reputable" dealership with performing a sound 130 point inspection. After leaving the dealership with a quarter tank of gas (Most Dealers will fill the tank for you.) The engine was extremely hot when driven for a good distance. The transmission was shifting hard, and a rough idle, that I didn't experience during the test drive. I noticed a good amount of cosmetic issues, which I was okay with for an inexpensive vehicle. Little did I know the amount of " Band Aid" repairs to trim and other parts of the body. I noticed when it rained and the adhesive came loose from the body. The lift gate was off alignment with the body, and rattling. As well as the back passenger door was not straight with the frame. So not sure if the vehicle was in an accident and not reported. None of the Aux ports worked, which is not a hard fix, but the principle of buying a car with non functional components is disheartening. I could have overlooked most of this and worked on fixing things myself. However I felt as though I was sold a fixer upper under false pretenses. So again the principle. Finally when I tried to return the vehicle under the 4 day / 200 mile return policy. I couldn't get them to work with me on the $499 restocking fee. I'm in a very tough financial situation, and they had no compassion regarding that fact. I have definitely learned my lesson on dealerships, until I have more money in life to waste. More

Worst Experience I inquired about a vehicle and it took several days for them to even email me back on it after they'd "mistakenly" told me it was sold. And then I sen I inquired about a vehicle and it took several days for them to even email me back on it after they'd "mistakenly" told me it was sold. And then I sent in my financial application and never heard anything back for 2 days . Then the car was suddenly gone off their page and got a call that they just could finance me. Very rude people, & not willing to communicate. I'm a 65 year old man and this has never happened to me. I am appalled at this dealership and how they treated a paying customer. Go anywhere else but here. More

Patient and knowledgeable I had a very early morning appointment to get my car serviced. I showed up a day early on accident. Even though I was not scheduled and they were shor I had a very early morning appointment to get my car serviced. I showed up a day early on accident. Even though I was not scheduled and they were short employees that day, they offered to see me so I wouldn't have to drive back the next morning. The problem was an easy fix and I was in and out in moments. Being that this is my first lease, I had a lot of questions about service repairs and my new car. The man at the front end handling service appointments was very helpful and patient in answering my many questions. I left leaving that day in a great mood because of their amazing customer service. More

If you love being yelled at The service isn't bad but does not distinguish itself from others. Very average customer service of not a little cold attitude from employees. The mos The service isn't bad but does not distinguish itself from others. Very average customer service of not a little cold attitude from employees. The most irritating thing is the waiting area. Many TVs are waiting for you with the volume turned up to very loud. If you enjoy having The View blasted at you this is the place for you. There is no safe place, even the "business center". Bring earplugs or headphones. More

Continual bad experience I'm not big on bashing any business, I try to take all bad experiences within context, but consistently for 6 weeks, this experience has only been a o I'm not big on bashing any business, I try to take all bad experiences within context, but consistently for 6 weeks, this experience has only been a one star experience for us. We purchased a used mini van 6 weeks ago, left the lot with it and discovered at home the sliding door wouldn't close. The supervisor on duty said they wouldn't do anything about it. We got in contact with the head sales manager and he was gracious in making it right and fixing the door for us. The car was in their shop for over 12 days. When we finally drove the van home from the dealership, our van overheated and broke down close to our home. We had it towed back to the dealership and they found that they needed to replace the engine and the radiator, which they paid for, again graciously. They took over 2 weeks to fix the car this time, so within 6 weeks of "owning" the car, we had driven it a total of 2 days. We just spent an hour at the DVM only to find out that the dealership had never sent our titlework to them or us (which also took 3 phone calls and different people at Groove to finally help us find the title paperwork). We are very disappointed in our experience and now that our tags are about to expire, we can't drive our van, yet again, or we will be cited. No matter how good a deal sounds, do your research on dealerships and only buy from highly rated, highly recommended places. That's our new philosophy. More

Tired of "misunderstandings" Very disappointing experience. We've leased two vehicles here, and had three "misunderstandings" about what we were supposed to receive and didn't. Very disappointing experience. We've leased two vehicles here, and had three "misunderstandings" about what we were supposed to receive and didn't. The first "misunderstanding" was when we leased a 2015 RAV4 Limited. The map card (a tiny sim card) was out of date. Both the sales rep and the tech rep said a new sim card would be out in the Fall, and if we stopped back after the Fall, they would "scrounge" up a new one for us. When we returned to ask (more than once) if they would do that for us, no one remembered saying anything to that effect and they made it clear that they were not interested in helping us. Our second "misunderstanding" was when we leased the 2016 RAV4 Limited Hybrid. The sales rep and I agreed upon a "not to exceed" monthly lease payment. It was all good until we got into the finance office and then began the "oh, by the way, this doesn't include "gap insurance," etc... Needless to say, the "not to exceed amount" got exceeded. Our third "misunderstanding" was when we paid $400.00 to have a clear mask added to the front and mirrors of our car, only to find out that they didn't "really mean" the whole painted "nose" of the car, just a strip along the hood. We are college-educated business people ourselves. We don't have trouble understanding details. And those who would invite us to become "members of the Groove Toyota family" need to know that misleading customers is not the way to build family relationships. More

Very easy process, car properly priced. The 4Runner that I had been searching for was as advertised and was priced very competitively. The sales and finance department was awesome. The car w The 4Runner that I had been searching for was as advertised and was priced very competitively. The sales and finance department was awesome. The car was delivered detailed and serviced and was ready on time. The Sales person followed up after the sale. Would definitely purchase another vehicle from this dealership More

Honest, trustworthy, and Customer oriented! I had been looking for a fun car to drive on weekends and spent hours with several dealers in the Denver area. Although the level of honesty amoung ca I had been looking for a fun car to drive on weekends and spent hours with several dealers in the Denver area. Although the level of honesty amoung car dealers has gotten better over the years, the old adage about the "used car salesman" rang true until...... In my research, I decided to test drive a Toyota/Scion FRS sports car. My first attempt was with Stevenson Toyota Lakewood since I bought my Lexus right across the street from their Lexus dealership, I was told there "are no FRS's in stock and I should call other dealers to find one in inventory"? What ever happened to "let me find you one"? Then I learned of Groove Toyota and Chad Leach and Dan Taurig and both were like a "fresh breath of air"..In less than an hour, I was able to make a deal and am a happy camper. And being a Senior, and this being my 43 car in my lifetime, trust me when I take the time to write this, no one is paying me to say this! If you want to deal with people that are honest, trustworthy and Customer oriented, look no further than these guys at Groove Toyota. More