Groove Toyota

Repair sunroof operation Tim Manley, Service Advisor, and Brian Cobain, Tech, did a super job of diagnosis, then repair. I was very concerned, as the vehicle is near-new and Tim Manley, Service Advisor, and Brian Cobain, Tech, did a super job of diagnosis, then repair. I was very concerned, as the vehicle is near-new and in perfect condition. Needed new tracks and new motor, repair went great, and all looks new .... thank you for great 6 star service !!! More

Purchase of car Zach Voss helped us through the entire process and was extremely helpful in answering our questions. He had great knowledge and even stayed late to ac Zach Voss helped us through the entire process and was extremely helpful in answering our questions. He had great knowledge and even stayed late to accommodate our schedule. This is the 4th car we purchase at Groove Toyota. More

innovative and fresh So I first bought a 4Runner from Zach Vose in 2015 when the Air Force sent me to Colorado. To be honest - I dread the process. I actually went to a So I first bought a 4Runner from Zach Vose in 2015 when the Air Force sent me to Colorado. To be honest - I dread the process. I actually went to a Toyota dealership closer to Buckley AFB and walked out when the salesperson played that game (you know - "I need to talk to my manager"). I went to Groove and stumbled upon Zach and he was refreshingly not your stereotypical salesperson. Since 2015, I referred my adult daughter to Zach and she also had an exceptional experience buying a car and NOT being held captive by a salesperson and "management." Today, I bought another new vehicle (RAV4) from Zach. Take it from this old Active Duty Air Force Chaplain -- he is good and honest and knows his business. He is fair and likable. I highly recommend Groove Toyota because they are wise enough to employ people like Zach Vose. More

Rude sales people Got a internet quote and had 4 different people blow up my phone and email. They must have given my information to other employees to call me. They ca Got a internet quote and had 4 different people blow up my phone and email. They must have given my information to other employees to call me. They call you like creditors and prices are super high. Feels like they try and xxxx you to say yes. Steer away from this dealership. More

Groove Toyota Tries To Rip Off Senior:BAIT and SWITCH. Miguel tried to finance me a car I did ask for. The Bait and Switch. I wanted the used 2009 Highlander that I took for a test drive. Miguel financed a Miguel tried to finance me a car I did ask for. The Bait and Switch. I wanted the used 2009 Highlander that I took for a test drive. Miguel financed a 2012 vehicle that I never saw. He said he thought it would be better for me( without asking me). He wouldn’t tell me how much my trade in was before the financing. He said he didn’t know that GROOVE TOYOTA wouldn’t finance the 2009 Highlander. He should have known this before he tried to finance a car for me, that was double the price of the 2006 Highlander, AND HE SHOULD HAVE KNOWN THIS BEFORE I TOOK THE 2006 Highlander FOR A TEST Drive. GROOVE TOYOTA does the BAIT AND SWITCH. Groove Toyota RIPS SENIORS OFF.. More

First car in 7 years I had Alex Vose as my sales person and he made it super easy and simple for me to walk out with a truck today. Made my car buying experience easy and I had Alex Vose as my sales person and he made it super easy and simple for me to walk out with a truck today. Made my car buying experience easy and quick. More

Financing - liars Bought a car on a weekend. My credit is questionable - at best. 3 weeks go by (possibly more). They called telling me they will have a banker there Bought a car on a weekend. My credit is questionable - at best. 3 weeks go by (possibly more). They called telling me they will have a banker there on a Sat. (the next day) to go over what they can do to get the car financed. He gives me a song and dance and raises the monthly payment $10 but also raises the interest rate 10%. He gives me a 'coupon' for the first month payment so I'll have the first month 'free'. When I get home I don't have the coupon - I had it in my hands at the dealership. He said a few times 'your payment will be in Feb. 2019' as I was holding the coupon. At home - with no coupon - call his company credit acceptance and was told 'We don't do that - we don't offer a month off (no payment)' I said 'Well a guy who works for you DID do that so he needs to be educated' she said 'I don't know why he would do that - give you that' i said 'of course to sell a car' Very shady. I would never recommend anyone shop there. More

Drop the ball again please First let me say thank you to the sales guy Mason Schuster, he was great to work with and provided great service. Additionally the front desk CSRs, th First let me say thank you to the sales guy Mason Schuster, he was great to work with and provided great service. Additionally the front desk CSRs, they were the most help through this process. They get the star. Now Let me tell you why they get 1 star over all. It is not the sales, it is management and finance that will screw the deal you sign for. Why? I closed my deal September 19/20th, The financing did not go through till mid/end October. I wanted to finance through my bank, they said have a check here by 48 hours. Banks do not generally operate on weekends. So I told them to push the deal through and I would refinance it with my bank. Did they listen, no. 2 weeks go by and nothing, so I called to check. They need the information I had already given them when I closed the deal. Now I have a late fee, and a payment due on the truck I traded in. Another week goes by and still nothing. I call again, now irritated that things are costing me additional money, "Oh we will get it taken care of. Well that still did not happen, I ended up having to make an additional payment on the trade in, They assured me I would get that money back. Yes, just the principle portion, not the interest, that was 123 bucks. Now we go forward another week, where the deal was finally funded and I could start the refinance to get out of this nightmare. Originally my deal was set at $650 a month, after the lack of follow through, and refinancing at even a lower rate my payments are $670. Why, because refinancing cost money when not done in a timely manner..... Now that was finance dropping the ball over and over. Next we go to the DMV 11 days before the temp registration is up. I wait for 2 hours to get told the dealership has not sent over any information. Now I am officially irate, at the incompetence of this company. I head to the dealership right after, and speak to Jose, who tells me the DMV had a software update and that is why, come back when they expire and we will get you new temp tags. Now I do NOT like being lied to, nor is that the way management should console a pissed off customer. How do I know that was a lie? I go down today to get the temp tags, and they do not have a copy of my driver license, and the paperwork was NEVER submitted.... They were given a copy at the deal, and once again drop the ball. Why didn't they look further into it when I came back the first time? Additionally the same month I bought the new truck and traded in my Titan, I had just renewed the Titan's registration. I am currently losing money every day I cannot register the new truck to carry over the prior registration I paid for. I will not be able to register the new truck till January, that I bought in September. I can almost guarantee they drop the ball a fifth or sixth time. If I could break their contract and get my Titan back they now have displayed on the front entrance. I would in a heartbeat. The saddest part of this, the people who apologized to me, were the front desk. They were the best at helping. Sales was great, but finance, and management are absolutely incompetent, and did not own up to their mistakes, and lied to me. They additionally did not offer anything to help in regards to them dropping the ball over and over. I have always purchased Nissan before, and buy a new truck once a year. I will NEVER buy from this place in the future, nor would I encourage anyone else to do so. More

Do not buy a used vehicle here! I should have trusted my gut feeling about the vehicle purchased. I thought this company was trustworthy! They simply don’t disclose anything and are I should have trusted my gut feeling about the vehicle purchased. I thought this company was trustworthy! They simply don’t disclose anything and are just lazy.. they look out for themselves! More