Groove Ford - Service Center

Groove Ford (service) is possibly the worst Dealership I have EVER dealt with. I had my car serviced with Groove and had questions about my service after I picked my car up and literally called them over 10 have EVER dealt with. I had my car serviced with Groove and had questions about my service after I picked my car up and literally called them over 10 times and left numerous voicemail and no response. Needless to say, I would never trust them again servicing my car from now on. Customer Service is dead! More

Absolutely do not have Groove Service work on your vehicle. For warranty work, it took them over a week to even diagnose. No rental/loaner cars available. Was told to pay for a rental and we'd submit vehicle. For warranty work, it took them over a week to even diagnose. No rental/loaner cars available. Was told to pay for a rental and we'd submit for reimbursement. Took them 3 weeks for Ford warranty work, so we had about $1k in rental costs. They denied the claim and now we've paid $1k out of pocket for a Ford recall. No sense of urgency or follow up from the dealer through the whole process. Beyond frustrated. More

HORRIBLE COMMUNICATION and SERVICE! I dropped off my vehicle using the overnight delivery and the next morning, service representative Chris texted the wrong # acknowledging they receiv I dropped off my vehicle using the overnight delivery and the next morning, service representative Chris texted the wrong # acknowledging they received. Groove Ford was supposed to do 2 factory recalls and asked that they diagnosis a few other items and I received a 3 second, yes 3 second video from them with NO explanation of what I was seeing in the video. I later found out the video was for a broken air intake tube fitting which HAD TO HAVE BEEN BROKEN BY GROOVE FORD because it was not this way when I checked it in! This is not the 1st time Groove Ford broke pieces on my vehicle, previously they broke the passenger side glove box clip when they replaced the cabin filter. They would not take responsibility for the broken intake tube and wanted to charge me $222.06 to repair/replace. Additionally, they only corrected 1 of the 2 recalls, when I took it back to have the other recall completed they told me that it wasn't available until August. I mean seriously, why wasn't I told that before when I had it in? More

Thanks Jim for always taking great care of all our vehicles from trucks to Mustang for more than 2 decades. Appreciate you! vehicles from trucks to Mustang for more than 2 decades. Appreciate you! More

I scheduled to bring in my vehicle because I was having issues with molding and other warranty items. I asked for a loaner and the manager said no. I cannot go to work and have my vehicle in service. Plu issues with molding and other warranty items. I asked for a loaner and the manager said no. I cannot go to work and have my vehicle in service. Plus items are covered under a Ford warranty which includes a loaner. Well, a sales manager got me on the road with a car but my vehicle sat there for 6 weeks not being looked at. Plus when I was told to come get pick it up, it was not even fixed and now the items that needed work are worse off. More

took my 2018 f150 platnum in for service. when I picked it up the windshiel washer fluid was still empty - it was checked off on their sheet as completed. So, this indicated to me that ever when I picked it up the windshiel washer fluid was still empty - it was checked off on their sheet as completed. So, this indicated to me that everything else on the inspection list was checked off and not done. I called and left a message with the service rep - never heard from them. So, I can't do business at Groove Ford again, as they can't be trusted to perform the needed service inspections. And apparently don't care when they get caught... More

As a retired Ford engineer I have come to expect any Ford Service center to deliver on customer satisfaction as they represent the Ford brand. This dealership needs a complete service department audit for ef Service center to deliver on customer satisfaction as they represent the Ford brand. This dealership needs a complete service department audit for efficiency, reliability, and compliance to Ford Standards. They are the worst service providers in Colorado. More

Should have known better. 1st problem: Bought a new 2020 Ford Escape SEL. found out that the car I purchased as new in Oct had been registered (titled) in March. Lost 6 months 1st problem: Bought a new 2020 Ford Escape SEL. found out that the car I purchased as new in Oct had been registered (titled) in March. Lost 6 months of original B to B warranty. Dealer Manager gave me $200 to pay deductible on extended warranty. 2ndproblem: When I purchased car I also purchased an 8 year warranty which included services for first 20K miles. Called for service appointment, sat in driveway in front of door to service bay, finally went inside and was told I would have to leave car (FOR AN OIL CHANGE) 3rd problem: Bulletin on drivers seat. Came too appt was told parts needed to be ordered even though I had told them the problem and bulletin number when I made appt., didn't hear back. Called, told that I had to arrange parts wit parts dept. Spent $250 and took it to an upholstery shop. 4th Problem: one of the back up sensors fell out of the rear bumper. Made appt (over 3 weeks to get appointment) Groove picked up car, called and said that there was no warranty and the cost would be $1,073.00. Apparently misdiagnosed as a blind side sensor (difference of $200.00 plus dollars). No warranty because I had attempted to pull the sensor back into [position with a needle nose pliars, even though no collision. told them to return car (they did promptly) Of course the recall on the brakes was not done (they couldn't charge me for that). Interesting that when I tried to call Logan Wakefield to talk about the repair, his voice mail said he would return May 5th (being as this was October 18 it was not an unusually long response time for a Ford Service Writer). So, caveat emptor, buyer beware. You are at risk at Groove Ford. More

I went for appt for oil change /tire rotation. Assigned to rep.ANTHONY. upon questioning the price being double of schomps Ford for same service, ANTHONY became verbally abusive, lying that I yell Assigned to rep.ANTHONY. upon questioning the price being double of schomps Ford for same service, ANTHONY became verbally abusive, lying that I yelled at him. He called me a Karen, very rude, berating me in front of other customers and staff, and condescending. I asked for his manager. Anthony became angry and argumentative. I strongly urge you take your vehicle to Schomp Ford for all service needs. The outcome was the manager took care of my car, kept me in a area away from Anthony, who I felt very threatened by. I appreciate the manager recovery efforts, I won't return. More

My service engine soon light came on (steady, not flashing) just blocks from this dealership, so I brought it to Groove immediately. The service writer was pleasant and straightforward: “Leave me you flashing) just blocks from this dealership, so I brought it to Groove immediately. The service writer was pleasant and straightforward: “Leave me your truck and I can have a mechanic look at it in 5 days”. What ? Are you joking? Why don’t I bring it back in 5 days and your mechanic can run the diagnostics while I wait. This ain’t my first rodeo cowboy. I know what must be done to analyze a repair like this. His reply was; “Make an appointment to drop your truck off and a mechanic will look at it within 5 days of that date.” That’s crazy and completely unacceptable. I bought the Premier care warranty plan with the purchase of this new (2022) F-250 truck. How does this service fall anywhere near premier care? This fact didn’t change a thing. I get a free loaner while your mechanics service my vehicle, according to the Premier care plan, and a fact that the service writer failed to suggest. His reply was simply, “we don’t offer loaners because we don’t have any to loan out. Don’t you have a second car?” No! I’m not buying another vehicle just to have for these situations. So I recommend getting a rental car which is also covered by my care plan, another fact he neglected to mention. His reply, “you could get a rental but there’s not any rental cars available. Plus it’s a risk if Ford will pick up the bill since we don’t know if this repair is covered by the warranty.” Amazing! His crystal ball also knows what the car rental market is doing at that very moment. This guy seems xxxx bent on making things as inconvenient as possible for the customer. “We can offer you a ride home after you drop the truck off.” What am I supposed to do for transportation for the next 5 days assuming they can fix the problem the same day as the diagnostic testing? (Wishful thinking) The service writer has no solution. Where’s the first rate service they advertise on their home page? When’s the last time they offered an enjoyable experience to their customer? Does Groove Ford even know what a good customer experience looks like? There’s plenty of opportunities to do better but Groove Ford just doesn’t care once you leave their sales floor. It doesn’t make any difference who I was working with from Ford. It’s obviously a departmental attitude problem. Do better! There’s so much opportunity to grab more business if you just follow up on your own policies and customer promises. I called a month later to schedule a service recall and was given the same dialogue and list of inconveniences. I’m never buying another extended warranty if Ford isn’t going to guarantee they honor it. My purchase is primarily based on the quality of the product together with quality of service. This truck has less than 9,000 miles on it but without good quality service, I’ll be replacing it with another brand that can deliver on their promises. More