Groove Ford

This dealership is great! They really care about their customers and their community! They are awesome! They worked on my truck and I am thrilled with the result!!! customers and their community! They are awesome! They worked on my truck and I am thrilled with the result!!! More

WORST SERVICE DEPARTMENT I HAVE EVER HAD THE DISPLEASURE OF WORKING WITH. Honestly, if I could give them a zero out of five stars I would. I took my Fusion in to get the following two recalls resolved: SEAT OF WORKING WITH. Honestly, if I could give them a zero out of five stars I would. I took my Fusion in to get the following two recalls resolved: SEAT BELT ANCHOR PRETENSIONER CABLE & DOOR LATCH REPLACEMENT TWO DAYS it took for them to do this!! On top of this, the advisor who I had the appointment with, Anthony Hendricks, was extremely rude and did not give a crap about me or my time - I called him multiple times for updates on my vehicle and never got a call back. When I expressed to Anthony my displeasure on how long it took to fix these recalls, to my amazement he said, "Do you think you could do it any faster?" No apology for the inconvenience or anything - Extremely unprofessional. Additionally, I have worked for a Ford Service Department in the past, so I know that it is standard that they wash the vehicle once they are done with the repairs. Of course, when I went to pick up my car it was still filthy - I asked why they didn't wash it and with an attitude Anthony told me "we can wash it unless you want your doors to freeze". It was 40 degrees outside. RIDICULOUS. Lastly, when I got into my vehicle, both the driver side and passenger side doors were all the way forward both vertically & horizontally and all of the contents that were in my truck were thrown into the backseat for some inexplicable reason - both of these were out of spite I assume. If you need to get your car serviced, please save yourself the headache of dealing with such a disorganized scam of an operation that they're conducting at Groove Ford Service Center in Centennial, CO. However, if you're interested in paying twice as much for an oil change compared to LITERALLY anywhere else in the area then disregard because this might be the place for you! More

What a truly wonderful young man, he listened to what I wanted, how much I had to spend, then went to work for me. We test drove a few trucks, settled on one, and again he worked for me for the best trade wanted, how much I had to spend, then went to work for me. We test drove a few trucks, settled on one, and again he worked for me for the best trade in money and best price. When I bought the truck he was right there helping me move everything from my old Escape to my new beautiful 2017 F-150, which is in perfect condition. I dread car shopping, bit McKean's friendly, helpful and considerate manner made it easy. Anyone looking for a new vehicle, you owe it to yourself to ask for the incredible young man More

Mckean was awesome and really made me feel comfortable when I was nervous about buying a car for the first time but he made it easy and fun to purchase my focus st. when I was nervous about buying a car for the first time but he made it easy and fun to purchase my focus st. More

We had a flawless experience at Groove Ford—in particular, with McKean Peter. He was welcoming and extremely helpful the minute we walked in the door. Everyone else was great as well and made the particular, with McKean Peter. He was welcoming and extremely helpful the minute we walked in the door. Everyone else was great as well and made the process as easy as possible. Thanks for helping us find our perfect truck! Highly recommended. More

Do not trust this place with your vehicle! No stars! They will sabotage your truck. There’s so many other places in the area please consider one of them instead. They replaced my brakes and left the caliber will sabotage your truck. There’s so many other places in the area please consider one of them instead. They replaced my brakes and left the caliber broken. I could have wrecked and died! More

Great (or so I thought) initially, but after fixing the first problems I've gotten no response from them (after reaching out via phone & email). They've listed the wrong buyer information on all documents first problems I've gotten no response from them (after reaching out via phone & email). They've listed the wrong buyer information on all documents submitted to Ford, so I can't even access my own Extended Service Plan that I was conned into purchasing (that increased my loan term by a year and a percentage point). A few further fit and finish issues I can't get any response on (I've called 3 times, and have emailed the person who I dealt with regarding the initial issues - some scratches and damaged interior components, to no call back or emailed response) regarding the driver seat on my EcoSport shifting slightly when driving (turning), as well as not a full seal on doors (washing the car I can find soap in the interior, past the water sealing, on both the driver side door and the rear hatch). Only thing they've done since fixing the original issues of damaged interior (looks like there were burns either from factory or from them using the vehicle as a loaner or something) and scratches on the vehicle is send me a second temporary plate due to COVID. Finally, purchasers of new vehicles are supposed to get 42,000 FordPass rewards points - which is good for about 3 oil and filter changes, yet I can't get that due to them submitting the wrong buyer information (although the fact they used it as a loaner was mentioned by the Ford customer specialist, she did say that I should still get them). Ford's only answer is to contact the dealer. I've done this, and have avoided driving the 35 minutes down to their location due to COVID. More

Awesome customer service! Recommended to anyone looking to buy! Mckean was super helpful, friendly, trustworthy and we are happy to have stopped by. We will definitely be buying again later on in the futur to buy! Mckean was super helpful, friendly, trustworthy and we are happy to have stopped by. We will definitely be buying again later on in the future at Groove Ford. Thank you for everything!!! More

I had a great experience at Groove Ford, everyone I worked with was awesome, especially my sales person Gavin. I bought a truck and added a lift, tires, and other things to it. He was great with stayi worked with was awesome, especially my sales person Gavin. I bought a truck and added a lift, tires, and other things to it. He was great with staying in communication with me letting me know expected times lines. There were a couple of items that took longer than expected which no fault to Gavin, but he was very apologetic and even went the extra mile to bring me the truck to my residence with a full tank of gas and nicely detailed. I highly recommend Groove Ford and definitely ask for Gavin. Guaranteed you will make new friend. More

I purchased my 2020 F150 Lariat from Groove it was a wonderful experience from the moment I stepped into the dealership I was greeted by several employees wanting to make sure I was being helped. I work wonderful experience from the moment I stepped into the dealership I was greeted by several employees wanting to make sure I was being helped. I worked with Arkadiusz Raclawski, (Internet Sales Manager) who made sure during the entire process that I was receiving stellar service from selection of the vehicle through price negotiation and the finance process. I would definitely purchase my next vehicle from Groove Ford based on my experience. More