Groove Ford

Terrible experience. No follow up or updates when presented with a problem or challenge. Management had a very unprofessional attitude. Very disappointed. I am still waiting to see or hear from them presented with a problem or challenge. Management had a very unprofessional attitude. Very disappointed. I am still waiting to see or hear from them after waiting for three weeks. More

Mickie made buying my first car so fun and easy. There was no pressure and everyone was very transparent! Mickie was the best and loved how personable he was. Thank you!!! was no pressure and everyone was very transparent! Mickie was the best and loved how personable he was. Thank you!!! More

Service center is absolutely terrible. Lack of professionalism and communication make it enough for me to NEVER want to go back. I had scheduled two separate appointments in attempt to get an esti professionalism and communication make it enough for me to NEVER want to go back. I had scheduled two separate appointments in attempt to get an estimate for repairs on my vehicle, both of which were a waste of time. They kept my vehicle over the weekend without ever contacting me to inform me they would be closing and not reopen until Monday. The lack of professionalism and follow through is enough for me to tell anyone to buy elsewhere and most definitely find a better location to have your vehicle serviced! More

Lots of good attention the the customers from the sales person, that makes us fell comfortable and free to chose a different vehicle is I don’t like what am testing. Thank you sales personal for giving us person, that makes us fell comfortable and free to chose a different vehicle is I don’t like what am testing. Thank you sales personal for giving us a a good time purchasing your vehicles. More

Warning! Do not use this dealership. They are dishonest. I was actually driving to the dealership to pick up my new car at my confirmed appointment time and they sold my vehicle out from under me after the I was actually driving to the dealership to pick up my new car at my confirmed appointment time and they sold my vehicle out from under me after the deal was made. We made a deal at 4:30 p.m. and they re-sold the car the following morning before I arrived to pick it up. Their word is meaningless. More

McKean was amazing to work with - seriously some of the best customer service I’ve ever seen! He definitely went the extra mile, and I would work with him again in an instant. I couldn’t suggest him more a best customer service I’ve ever seen! He definitely went the extra mile, and I would work with him again in an instant. I couldn’t suggest him more as your salesperson at Groove! More

Just purchased used Ford Explorer ST needed some help with MyFord and application. Chase was GREAT! Had me connected and on my way in short order. Great Service!! with MyFord and application. Chase was GREAT! Had me connected and on my way in short order. Great Service!! More

McKean was an amazing salesman. No pressure and he listened to what we needed. I couldn’t be happier with our purchase. We weren’t planning on purchasing right away but he help us find the perfect veh listened to what we needed. I couldn’t be happier with our purchase. We weren’t planning on purchasing right away but he help us find the perfect vehicle More

We had a little problem with getting our windshield fixed properly after buying our ford escape and went back and forth with calls.. but my sales lady eli got it all situated and was staying in contact with properly after buying our ford escape and went back and forth with calls.. but my sales lady eli got it all situated and was staying in contact with me the whole time when i couldn't reach anyone els. I highly recommend her for your next purchase threw ford she was great and got all the stiff we needed done. Thank you so much eli for all your hard work and dedication to keeping us happy with this purchase. We will keep you in mind for our next purchase. More

Great in and out quick happy people ever one is smiling. Free pick up and delivery at my work. Follow up was awesome. I will be back to buy a car. Free pick up and delivery at my work. Follow up was awesome. I will be back to buy a car. More