Groove Ford

Horrible dealership; Poorer than poor customer service If it were possible I would have given Groove Ford on Arapahoe a -10 rating. In 2014 I purchased a Ford Focus. I should've known better than to acce If it were possible I would have given Groove Ford on Arapahoe a -10 rating. In 2014 I purchased a Ford Focus. I should've known better than to accept the deal; but I was under personal duress at the time due to a recent death in the family. I went in and specifically outlined what I wanted and that my purpose was to lower my present car payment. The guy, let's just call him "The Weasel", talked me into a 3-yr lease, and my payments went up about $75 a month. I know, I know. I'm an idiot for accepting the deal, but wait. It gets worse. I signed the papers on a Friday. The car was in Colo Spgs, and the Weasel said he would pick it up on Saturday and call me when it's ready. I didn't hear anything. When I called, the Weasel said he wouldn't be able to get it until Monday. Monday came...and went. Still no word. I called that afternoon. The Weasel nastily told me, "Alright, alright! I'll bring it up tomorrow!" Signed the papers Friday; got the car on Tuesday. As I was driving the car home, I noticed the rubber molding around the windshield had come undone and was flapping in the wind. This was about two feet of rubber molding. Once home, I called the manager about this utter ridiculousness. I wanted out of this deal and out of this car. Too late, he said. You signed the papers more than three days ago. But just call the service department. They'll fix it. And they did...eventually. Let's just say, it wasn't a priority to them. I wasn't paying for the repair, after all, so you can understand. I've tried a few times to get out of this lease. No can do. A few months ago, the car, slightly over a year old, started having problems. After researching online, I found four recalls on the 2014 Ford Focus. I called the Service Dept. The service manager told me in a rude manner that there are no recalls on my vehicle according to the VIN. I called again and spoke with someone else. I described the problem: if the car is stopped, when I try to go again, it does one of two things: It either stutters like it's going to stall; or it takes off on it's own as soon as I take my foot off the brake and before I touch the gas pedal. Right away, this guy (not the manager, mind you) knows what's causing the problem. It's the fuel pump. He told me, he told me all Ford Focus's have this problem. They fixed it. It was okay for about four months or so. And it's doing it again now...just more often and a whole lot worse. And the car swerves. Checked the recalls again. There are problems with the alignment in "most all" Ford Focus's. This is September. Last time I visited this 'dealership' was in March. See, I keep getting letters saying they can help me get out of this lease early and get into a new car. So I go in. But no, they can't help me. A few weeks later, I get an email from the Assistant Manager, wanting to know if all my questions were answered on my "recent visit". Nope. I wrote back, fully frustrated, and told the entire story of how awful it has been doing business with this dealership. The assistant manager wrote back to apologize, and said she would have the Sales Manager look into it and let me know what they can do to fix it. Waiting. Waiting. Three days later, the Assistant Manager emails me again. "Did "the manager" get in touch with you?" I wrote back, "No, I haven't heard a thing." That was in July. Still waiting. Still driving my hunk of junk. Still paying a car payment I can't afford. I have slightly less than two years left on this lease. Ugh. When the time comes, I'll return this awful car to the dealership from whence it came. Then I will maneuver my way across a very busy Arapahoe Road (on foot, because I'll never buy a car from this place again), and I'll go over to Arapahoe Kia where I know I'll get a better deal, better service, and a better car. More

Customer Service Only use this dealership if you enjoy being put on hold, want to get ripped off, or never expect a call back. I have a recall to deal with on a 2013 f Only use this dealership if you enjoy being put on hold, want to get ripped off, or never expect a call back. I have a recall to deal with on a 2013 f-150. Over a week and not even a call back to schedule a time or a length of time to expect to get in. I have been put on hold for 20 mins or longer 4X's. We have a fleet of over 130 ford trucks and vans, still not enough to get decent service. We have dealt with everyone in the service department, and noone cares. I took Groove a truck and asked for an overview of the front suspension, Grooves price $2,800.00. Three other Ford Dealers $800.00. I recommend going somewhere else. More

quick lube oil change Make sure you check your oil after they change it. I had mine changed and the light and oik pressure dropped a few days later. I checked the oil and t Make sure you check your oil after they change it. I had mine changed and the light and oik pressure dropped a few days later. I checked the oil and there was none on the stick. I put 5 quarts in to get it to the full mark. No spots on the garage floor and staying full since the event. had to be no oil put in at the dealer. More

Not so Quick - nor quality -Lane Terrible customer service in the Quick Lane at Groove Ford. Paid $120 for an oil change, car wash, and tire leak repair. Took 3 hours. Didn't wash the Terrible customer service in the Quick Lane at Groove Ford. Paid $120 for an oil change, car wash, and tire leak repair. Took 3 hours. Didn't wash the car (I let it pass instead of complaining because was in a hurry), and a day later the low tire pressure light came on again. Took it to Discount Tire who found the nail in the tire and confirmed that the tire had never been repaired. Got a call from some survey company asking about the visit to Groove QuickLane. I described my concerns and was told I would receive a return call from a service manager the next day. Call never came. Decided to go in and ask for a refund for the tire repair they never made. Waited 15 minutes to speak with someone empowered enough to give a $20 refund. When I voiced my frustration over the wait to the "receptionist" reading her novel and drinking coffee, the manager scowled at me from a distance and trotted over full of attitude. Said that he needed to do a thorough inspection before he could refund my $20. I told him I had been waiting too long already and didn't have any more time. He scoffed that "that's the only way to make certain it was "fair to the dealership." I asked what he felt was fair to the customer. He said he only knows what's fair to the dealership. I left and bought new tires from Discount. Rejecting the $20 refund request and attitude just cost Groove Ford Quicklane a $500 sale for two tires every 5,000 miles on this car and any future business I might have given them. More

THEIR PROMISES ARE FUTILE HAD NOISE IN TRANNY BACKING UP. CALLED DEALER, SEZ HAVE VEHICLE IN AT 7AM NEXT DAY. TOOK IN, SERVICE WRITER SEZ WILL CALL ABOUT NOON AND LET US KNOW HAD NOISE IN TRANNY BACKING UP. CALLED DEALER, SEZ HAVE VEHICLE IN AT 7AM NEXT DAY. TOOK IN, SERVICE WRITER SEZ WILL CALL ABOUT NOON AND LET US KNOW WHATS UP. THREE DAYS LATER FINALLY CALLED AFTER WE LEFT MESSAGE TO CALL. $6700 TO FIX, BUT HE SEZ DRIVEABLE. WIFE PICKED UP CAR AND 2 MILES FROM DEALER TRANNY WENT OUT COMPLETELY. MANY PHONE CALLS, MANY LIES...ETC. GOT FED UP, BOUGHT A 2014 TOYOTA PRIUS AT ANOTHER DEAL ACROSS TOWN NEVER EVER BUY A VEHICLE AT GROOVE OR SERVICE THERE. More

Everything was friendly and excellent until the purchase agreement was signed. Suddenly they couldn’t find the second set of keys. It took a week and countless phone calls to get the second set of keys. The agreement was signed. Suddenly they couldn’t find the second set of keys. It took a week and countless phone calls to get the second set of keys. The dealer printed an inaccurate odometer reading on the purchase paperwork. The 2,000 mile warranty was reduced to almost zero miles by the incorrect odometer listing on the paperwork. It took over a week for the dealer to fax the financing paperwork to my bank. A week after the bank paid Groove Ford, the dealer still had not paid off my trade-in. I had to call the dealer in order for them to FedEx a check. Groove Ford had listed my trade-in for sale on their website for 14 days without sending a payoff check. For being Groove certified, the car that I bought was in need of basic maintenance as soon as I got it home. Simple items like wipers, oil (wrong filter installed) and air filter had clearly not been changed in many thousands of miles. Unbelievably bad experience. More

Bought a new F150 from Juan about 45 days ago. I needed some warranty work done, so I called Juan to see if he could arrange it. He called me back within the hour, with an appt. made for that Friday and a some warranty work done, so I called Juan to see if he could arrange it. He called me back within the hour, with an appt. made for that Friday and a loaner car setup for me. That Friday, Chris the service manager, and Juan greeted me as they were expecting me and got me right into my loaner car and I was out of there. They both called when my vehicle was ready later that day. I am very impressed with the service level I received. It's rare these days and even more appreciated! More

My fiancee and I decided to buy a new C-Max Energi after moving to CO from CA. We researched online for the best Ford dealer in Denver based on customer service review since, well, pretty much any dealer yo moving to CO from CA. We researched online for the best Ford dealer in Denver based on customer service review since, well, pretty much any dealer you go to, you will pay the same price (+/- a couple dollars when spending $35,000) doesn't matter too much to me). After reading reviews, we decided to call Groove Ford and THEY set up an appointment time for us, at 1pm. When we got there right before 1pm. The salesman we had spoken to on the phone and explained to him the type of car, features, color, etc was busy with another client despite it was he who told us to come in at 1pm. Therefore, he passed us off to another salesperson who seemed to simply not be interested in us buying a car. After our test drive we asked to speak to our original salesperson. We then sat down with our original salesman and were going through specifics that they had in their inventory. All of a sudden, another couple came in (by this time it was 2:30ish), and he said he had to help them because they had an appointment time at 12:30... We were on time to our appointment, they were late by 2 hours and the salesperson just walked away from us as we were sitting at his desk. This was very rude in my opinion. Another salesperson then began working with us. This was the 3rd salesperson. We worked with him for awhile looking for a good car for us. Then suddenly, he had to go as well because someone else came back from a test drive. We were left again with nobody helping us. By now, it was around 3-4pm. (We left for 30 min to go get lunch because this was turning into a whole day ordeal). We finally agreed to purchase a car that was on their lot as it was in line with what we wanted and could take it home that day/night. We were there until 6pm. As were were about to drive away, they realized that the navigation system was not working and told us that we would have to drop the car off the next day for them to "switch out the SD card". *note we purchased weathertech floor mats that we were told would be in within 5-7 days. The next day, we drove back and figured it would take 10 min for them to replace the SD card. It took them 4 hours. It has been over two weeks since we purchased our car and we had been expecting a call about our weathertechs. None came. We stopped by to ask about them and I was told they were ordered and would be in that afternoon. So we swung back by this afternoon to pick them up. Unsurprising to us, they were actually never ordered. (I believe they told me they would be there that afternoon so they could try to order/get them that day without telling us they never ordered them). To top it off, I was told that they were not ordered because we bought the car at 5:30pm so the order just didn't go through. 5:30pm two weeks prior. Three different salespeople actually came up to us, as they saw we were pissed, and asked what could they do for us to give them a good review. 3 people. My simply answer is, don't ask that question to your customer who just bought a 35k car. We felt we got a good deal on the car and we were not pressured to buy a car. However, we were there to buy a car and chose Groove for their revered service. I am still not sure why we got such sub-par service. We are quite a young couple so I do not know if that was a factor or if it was because we are leasing the car but I do not plan to go back and spend another $35,000 on our next car we plan to buy in a few months. I will update this review if anything changes as we plan to talk with them next Monday. I will update stars then. More

Best service experience ever. Thank you We own two Fords and one Subaru and service all three vehicles here. They are honest and give the highest quality service. and one Subaru and service all three vehicles here. They are honest and give the highest quality service. More