Groove Ford

Inept, uncaring, and absolutely abysmal service. THE LACK OF COMMITMENT TO THEIR CUSTOMERS IS TRULY STAGGERING. TLDR; 11 DAYS AND 5 UNRETURNED CALLS STEMMING FROM THEIR INEPTITUDE AND LACK OF INT THE LACK OF COMMITMENT TO THEIR CUSTOMERS IS TRULY STAGGERING. TLDR; 11 DAYS AND 5 UNRETURNED CALLS STEMMING FROM THEIR INEPTITUDE AND LACK OF INTEREST IN CUSTOMER SERVICE LED ME TO A DANGEROUS SITUATION OF DRIVING ON SUMMER TIRES IN THE SNOW IN DENVER FOLLOWED BY AN BLATANT ATTEMPT TO UPSELL AS LEVERAGE TO MAKE THE REPAIR MEANT A HORRIBLE EXPERIENCE. Long story short... Tried to get a tire replaced under the road hazard program I purchased with the car. Called to get the ball rolling and was assured a call back the following day. 5 days later, I called and they had no knowledge of my claim. Frustrated, I brought the tire in to physically get the process moving and was told 2-3 days they should have approval for the tire replacement. 5 days go by before I call to request and update and am told they don't know anything about it but will find out more information and return my call by close of business with an update. No call, of course. I call again the next day and the same scenario plays out, no answer. This happens 3 additional times until the 11th day when I visit the dealership in person. Again I'm met with "Well, I don't know whats going on but let me try to find out." followed by a 1.5 hour wait. At the end of this ridiculous wait, the poor service tech comes up and tells me they made a mistake by calling Pirelli, the manufacturer of the tire, instead of Ford, the company that I bought the program through. This means I waited 11 days because of their failure to follow up and contact to right parties. Furthermore, I'm then told they cannot get the tire, a winter tire as snow has begun falling, for at least another week leaving me in a dangerous situation with summer tires mounted on my car. The tech, a younger kid named Kenny, seemed to genuinely care about my wellbeing as a customer and asks for a moment to speak to his managers. He returns with a look of shame painting his face and passes along their offer to "meet me half way". Their way of resolving the situation was promising me a tire the next day as long as I bought a second out of my own pocket, one I did not need. Kenny was obviously embarrassed to be in the situation and needless to say, I lost my cool. I'm being uphold at this point and their lack of customer service was truly staggering. I asked for my tire back and told them I'd never be returning to which Kenny replied that he understood and offered me a free oil change which will go unused as the last time I had an oil change performed I was told I needed brakes on my car. I did some work this weekend on my car and found my brakes to have well over 50% life remaining. Absolutely absurd the way they treated me as well as some of the other customers in the waiting room. Incredible to see just how little they care about customers if they aren't willing to pad the bottom line for the dealership. More

Inquiry responsiveness - AWESOME! Groove recently took in a special interest car on trade that caught my attention. Austin Adkins was super responsive and great to work with!!!! Though Groove recently took in a special interest car on trade that caught my attention. Austin Adkins was super responsive and great to work with!!!! Though I was inquiring from out of state he replied to all of my questions in a timely manner and was eager to allow me to reach my own conclusion on the car without pressure. I would totally recommend Groove and Austin. More

Awesome experience and people! Gabe (Gabrielle) is a rock star! She helped me and my son purchase a 2007 Eddie Bauer Explorer and was SO on top of everything (from texts to phone ca Gabe (Gabrielle) is a rock star! She helped me and my son purchase a 2007 Eddie Bauer Explorer and was SO on top of everything (from texts to phone calls, and all the paperwork), even beginning before we even showed up at the dealership. Altho we paid cash, we still had to deal with the financing dept and they were also so sweet and easy to work with (can't remember his name, Mark?). I had a printout of a discounted price from USAA that, due to some glitch was about a $500 error in their favor/lower than what they said was the best they could do for us...but, in the end, they still honored the price we came in with - THAT is excellent customer service! I can't say enough good things about this group of people - they have won my repeat business for sure! More

BUYER BEWARE I bought a used car from here andabout 10-11 Weekes later my family and I were driving out to Glenwood springs when the car lost all power completely I bought a used car from here andabout 10-11 Weekes later my family and I were driving out to Glenwood springs when the car lost all power completely shut off coming down Eisenhower tunnel . We took the car to be serviced where we bought from and they told us they could not fix the problem. So we took it else where and after over $1100. It was fixed. More

Purchase a new car I should have trusted my gut instinct when going back to this dealership. Two years ago I took my 1992 Ford Explorer in to have a minor recall service I should have trusted my gut instinct when going back to this dealership. Two years ago I took my 1992 Ford Explorer in to have a minor recall service handled. While there, they found there was a lift gate recall issue and said they would take care of that as well. Forty five minutes later, the service manager came out, told me they had broken the window and it would need to be left overnight. Ended up 'more than overnight' and they refused to pay for a rental. Two years later and I'm looking for a new car. Long story short, went back (yes, I'm a slow learner) to buy a car. Decided to lease instead. Low & behold paperwork was done incorrectly and I had to make three trips back. Now, the icing - today my temporary tag was to expire and so I had to go to DMV (and you KNOW how much fun that is) where I find out the paperwork has been sent back to Groove because they overcharged me on sales tax. Had to buy, $7.08, another temporary tag, called Groove (waiting for a return call) and I'm assuming that will mean another trip to the dealership and then ANOTHER trip to DMV!! I will NEVER buy another car here and suggest you read all the reviews. I SHOULD HAVE! More

Great working with this business , Chad Yeknich is an awesome manager, is commitment to excellence when dealing with customers and employees alike is unmatched across the nation , Chad Yeknich is an awesome manager, is commitment to excellence when dealing with customers and employees alike is unmatched across the nation More

Great sales and good service I have had my Fords serviced here for years now and since I've used them I have had good experiences with them. I've had past issues with other dealer I have had my Fords serviced here for years now and since I've used them I have had good experiences with them. I've had past issues with other dealers and Groove Ford has the best trained and most professional service I've seen. They're fast and do good jobs treating your car with respect. For those reasons and great selections I went to them for my new car. They were very fare on a price for my trade and intensives on the new model. The trading/buying was very well explained and very clear making it low stress. Overall I came away feeling very happy with the deal. More

Horrible!! Last year I had the routine maintenance for my car, a Ford Escape, since I have a maintenance plan with the dealer when I bought the car. When I got t Last year I had the routine maintenance for my car, a Ford Escape, since I have a maintenance plan with the dealer when I bought the car. When I got the car back, it schreeched whenever I turned, so I came back within a few days, and the Quicklane guys insisted they'd nothing wrong. Even though I wasn't satisfied, what else could I do but just drive the car? And for about 3-4 months, I could only turn a deaf ear everytime I turned and heard the screech. Until one day my husband had to drive with the car. He's a mechanical engineer, and he insisted there must be something wrong with the car. So I came back to Quicklane, and again they insisted there was nothing wrong with the car. My husband insisted for me to make an appointment with the diagnostic guys, so I did. And the diagnostic guys said SOME SCREWS HAD BEEN LOOSE, and how could it happen unless during that maintenance checkup???!!!!! So I had been driving with some loose screws in my car for months!!! What if something happened to me? And then came the next maintenance time. I came to Quicklane and then they turned me down because they said "we're very busy." Okay... So I asked when's the good time for me to return? They said the next day around 5, because by then the car queue usually thins down. So I came the next day at 5, and they said they were still busy so they couldn't take me!! I came again after 2 days, and they almost turned me down had I not told them I had been refused service twice in the past couple of days!!! Is it because I'm a woman? Is it because I'm not white? I really don't know what their attitude is. So they took me in halfheartedly. It was already 5 PM. I waited for almost an hour, and this service guy named Kenny went back and said, "Well, we found some broken lights, but we don't want you to wait longer, so we didn't change them." I was perplexed! I said, "How long does it take to change those lights?" The guy said, "About 15 minutes." I said, "Well, since this is the third attempt for me to even get a service here, don't you think I'd rather wait 15 min than spend another few hours to come back here without a guaranteed service?" He went silent and said okay and went away. About 10 min later, he returned and said, "Sorry, Ma'am, our parts department had been closed, so we can't change the lights." SERIOUSLY??? I was so upset. The guys then gave me the number of a manager named Steve and said I could call him if I had a complaint. So I gave a call. A machine answered me, so I left a message. And guess what? It's been more than a month, and no response whatsoever. I have spent thousands of dollar with these guys, from buying my car to getting a care plan. And I regret it! I will never buy a Ford again, let alone having a care plan with these unprofessional, careless guys. I'd better spend my money elsewhere, and you better, too! More

Awful, After the finance person sent my loan to the wrong credit union & funded I had to refinance the loan. My temp tag for plates expired because the title After the finance person sent my loan to the wrong credit union & funded I had to refinance the loan. My temp tag for plates expired because the title and info was incomplete to DMV. Also I included vehicle maintenance and it was not added to Fords computer system had to pay out of pocket for oil change. ALSO, MY KELESS ENTRY HAD to BE SEARCHED BY FORD WITCH COST ME OUT OF POCKET. I CAN NOT RECOMMEND GROOVE Ford to even my worst enemy. Never again Brian Gonzales from Pueblo Co. More

Awesome! I thought I would try buying in Denver vs Colorado Springs and man it was night and day! I was at Groove maybe 4 hours max. And I bought my last car i I thought I would try buying in Denver vs Colorado Springs and man it was night and day! I was at Groove maybe 4 hours max. And I bought my last car in Colorado Springs and it took no joke one week! And the people at Groove are really nice and helpful. In a nut shell it was great and I'll be back! More