Groove Ford

Brooke Peterson the GM Brian Johnson service manager Are who I worked with and talked to and received no help from. I Brought a 70k 2022 new f150 to this shop for a recall to be done. I had just bought a Br who I worked with and talked to and received no help from. I Brought a 70k 2022 new f150 to this shop for a recall to be done. I had just bought a Brand new 10k in the lift and wheels and tires the day prior to bring the truck in for a recall. They had my truck total 7 weeks trying to fix a couple recalls and stuff on the truck. While having my truck Brian Johnson pulled my truck in and out several times cranking the wheels so much it chopped up my brand 35in tires. They were $535 each tire. His driving ruined my tires. I called and talked to Brian and he told me to pound sand. Called the Gm Brooke Peterson and he told me I'd hear back the next day well several days later and after me reaching out he finally calls and tell me they will flip the tires inside out. That's not fair or right. I brought in brand new tires, I don't want chopped up tires reversed inside out. Wouldn't even offer to buy or replace my tires or pay to get new ones on. which is the right thing to do. My truck should be as good if not better once it leaves. Not worse and damaged. So now I have to buy new tires again. When I got the truck back there were scratches and scuffs that weren't there before and did a joke of a touch up paint on that. Also The mechanics are lazy and hacks and over charge and look for short cuts. Had to go in and fix their work 2 separate times. My complaint is they damaged my brand new tires and I want new ones back on. They are $535 per tire. Plus tax. Plus mounting and balancing and gas to be reimbursed for wasting my time and ruining my tired and causing headache and inconveniences to me. More

Brooke Peterson the GM Brian Johnson service manager Are who I worked with and talked to and received no help from. I Brought a 70k 2022 new f150 to this shop for a recall to be done. I had just bought a Br who I worked with and talked to and received no help from. I Brought a 70k 2022 new f150 to this shop for a recall to be done. I had just bought a Brand new 10k in the lift and wheels and tires the day prior to bring the truck in for a recall. They had my truck total 7 weeks trying to fix a couple recalls and stuff on the truck. While having my truck Brian Johnson pulled my truck in and out several times cranking the wheels so much it chopped up my brand 35in tires. They were $535 each tire. His driving ruined my tires. I called and talked to Brian and he told me to pound sand. Called the Gm Brooke Peterson and he told me I'd hear back the next day well several days later and after me reaching out he finally calls and tell me they will flip the tires inside out. That's not fair or right. I brought in brand new tires, I don't want chopped up tires reversed inside out. Wouldn't even offer to buy or replace my tires or pay to get new ones on. which is the right thing to do. My truck should be as good if not better once it leaves. Not worse and damaged. So now I have to buy new tires again. When I got the truck back there were scratches and scuffs that weren't there before and did a joke of a touch up paint on that. Also The mechanics are lazy and hacks and over charge and look for short cuts. Had to go in and fix their work 2 separate times. My complaint is they damaged my brand new tires and I want new ones back on. They are $535 per tire. Plus tax. Plus mounting and balancing and gas to be reimbursed for wasting my time and ruining my tired and causing headache and inconveniences to me. More

Very professional. someone is out to help within minutes of Arriving to the dealership. Took care of me and my family and will be coming back!! someone is out to help within minutes of Arriving to the dealership. Took care of me and my family and will be coming back!! More

Teddy was GREAT to work with. Very personable and professional. He was even able to help me find a Jeep for my son! Very personable and professional. He was even able to help me find a Jeep for my son! More

Great service, and a very friendly, professional staff. Teddy went out of his way to make me feel comfortable while I made a a big decision. Highly recommend. I love my new used car! Teddy went out of his way to make me feel comfortable while I made a a big decision. Highly recommend. I love my new used car! More

Teddy was great! He really made my car buying experience great. He listened to my wants and needs in a vehicle, and got me safely on the road again. Thanks Teddy!! Th He really made my car buying experience great. He listened to my wants and needs in a vehicle, and got me safely on the road again. Thanks Teddy!! Thanks Groove! I'm so happy with my Edge! More

Working with Travis was a dream. He was knowledgeable about the product, and he made an often painful process relatively painless. He was refreshingly authentic and attentive to our He was knowledgeable about the product, and he made an often painful process relatively painless. He was refreshingly authentic and attentive to our needs. If you’re going to Groove to buy a car and hate the dog and pony show that is a car dealership, Travis is the salesperson for you. More

Jesse was great and attentive, went the extra mile to assist us especially outside in the rain assist us especially outside in the rain More

Teddy was great went above and beyond his energy is unmatched. Purchased a used F150 from out of state. I felt confident in my purchase and jumped on a plane. Teddy picked me up at the airport and the unmatched. Purchased a used F150 from out of state. I felt confident in my purchase and jumped on a plane. Teddy picked me up at the airport and the vehicle was everything he stated and showed me VIA video call. Made me feel as if i was buying the most expensive vehicle on the lot. The dealship on the other hand. They did a horrible job cleaning the truck engine bay was a mess truck was buffed prior to purchase and buffing compound was caked in the door jams. Which was a waste of time scratches still visible like the mess was made to appease a customer that it was attempted. Again Teddy was great, but the dealership could do better much in the prepping. More

Teddy made it fast and easy to leave with a great car at a fair price. Overall, I’m happy with the whole process. a fair price. Overall, I’m happy with the whole process. More