Groove Ford

Have Bought 2 Cars and Will Keep Coming Back Just bought my second car from Groove Ford. Both times, Brian Johnson has connected me with the right salesman, and both times, they got me into the v Just bought my second car from Groove Ford. Both times, Brian Johnson has connected me with the right salesman, and both times, they got me into the vehicle I wanted. This most recent time, Brian and Zac gave us an incredible offer on our trade-in (which I bought at Groove in 2013) and also got us a rate that was lower than what we came in pre-approved for with the help of one of the Financial Managers Ambrosia. More

Quick and easy lease return! I returned a leased Ford with Sean Goodgain, and he had me in and out in 10 minutes. Groove provided a very friendly shuttle service (with Dave) to ge I returned a leased Ford with Sean Goodgain, and he had me in and out in 10 minutes. Groove provided a very friendly shuttle service (with Dave) to get me back home. I had been worried about returning my lease to a different Ford dealer, because I had just recently moved, but Sean and the Groove team made it incredibly easy. Sean was quick to get back to me about my appointment request, easy to talk to, and gracious when answering my final questions. This being my first completed leasing experience – I'm very happy with how it all turned out, and I know what to expect now. More

Quick transaction I have to start off by saying that was by far the quickest car buying transaction I've ever had! They were extremely efficient and worked with us to g I have to start off by saying that was by far the quickest car buying transaction I've ever had! They were extremely efficient and worked with us to get to our goal monthly payment. Victoria made the process easy and took all of our wants and wishes into consideration and get us into my husbands dream car with a great interest rate and within our price budget. I would highly recommend asking for Verinica for your next auto transaction. Friendly and efficient! More

Great Experience - Word Honored I worked with Victoria M. on my sale and she was great! She was very knowledgeable and helpful through the entire process. The finance manager, Scot I worked with Victoria M. on my sale and she was great! She was very knowledgeable and helpful through the entire process. The finance manager, Scott G. was great, and answered all my questions. When a few issues came up, I worked with Brian J. who stuck with it until the issues were solved. Hey honored their word, which was important. I would purchase another vehicle here. Also, I came in today and they were having team building exercises; must be a great place to work too! More

Plenty of Other Dealerships To Choose From I chose this dealership for 2 reasons: 1. I used to be on friendly terms with the CEO 2. They had a great vehicle I had my sights set on Neither I chose this dealership for 2 reasons: 1. I used to be on friendly terms with the CEO 2. They had a great vehicle I had my sights set on Neither of these reasons served me well when it came to doing business with this particular dealership. I was supposed to receive 'white glove service' and what I got was my time wasted. After setting up an appointment with the GM a week in advance regarding the vehicle I wanted, I got to the dealership only to be told this vehicle had been sold the day before. That was a major red flag, and looking back should have been the point where I turned around and left their dealership. As they need to make their monthly quota, they were nice enough to try to sell me into something else (even though there was nothing else on their lot I cared to buy), but that too turned into a waste of time as it wasn't in my budget. They tried to have me bring in a cosigner, so they could close the deal but there was NO WAY I was going to do that for a car I didn't even want just so they could get their sale. Then, a few days later I received an email from their sales manager, Chad I believe, that he would really love to assist in getting me into the car I'd inquired about - the only problem there? I had never inquired about this car; it was the car they'd tried to sell me once they got me on their lot. Nice communication, boys. You might want to work on that. If that is their white glove treatment, I'd hate to be someone coming in off the street. There are PLENTY of other dealerships to choose from, customers don't have to tolerate getting treated like an afterthought. Not Impressed. I would advise to go somewhere else, but if you choose this dealership - MAKE SURE THEY STILL HAVE THE CAR YOU WANT BEFORE YOU STEP FOOT ON THEIR LOT!!! More

Great! We had a great experience at groove ford. They got the price down to where we needed it to be and we were very happy with all Staff that we worked wit We had a great experience at groove ford. They got the price down to where we needed it to be and we were very happy with all Staff that we worked with. The service department is always great too. More

Lease Return / Purchase I brought my grandma in to return her lease and then purchased the vehicle for myself (2015 Escape). Sean Goodgain helped us and he made everything g I brought my grandma in to return her lease and then purchased the vehicle for myself (2015 Escape). Sean Goodgain helped us and he made everything go so smoothly. Never has the purchase of a vehicle been so easy. Thank you! More

gabe and Ryan were great to work with!! Working with Groove Ford was quick, painless, and a great experience. Gabe and Ryan were a pleasure to work with and they helped us get the car of our Working with Groove Ford was quick, painless, and a great experience. Gabe and Ryan were a pleasure to work with and they helped us get the car of our dreams. Thanks so much!! Sincerely, Rick and Judy Parsons More

Fulfilled our needs Dealer was able to educate us completely about our options and help us fulfil our requirements in a single visit. Financing was easy and follow up to Dealer was able to educate us completely about our options and help us fulfil our requirements in a single visit. Financing was easy and follow up to ensure our satisfaction has been excellent. More

great experience buying new car Salesman Tim Barteau was excellent in no pressure yet very informative with all the info on the Escape. Groove was excellent in the incentives PLUS Salesman Tim Barteau was excellent in no pressure yet very informative with all the info on the Escape. Groove was excellent in the incentives PLUS they gave me excellent price for my older truck. Very pleased with the way they all handled things, but especially Tim in getting me the best deal. I highly recommend Groove AND TIm after going to 4 other dealerships, Groove was really a pleasurable deal! LOVE that new ESCAPE SE!! More