Groove Ford

Texas Bound Truck My husband and our 5 sons love their trucks, so it was no big surprise when they asked me to fly to Colorado to pick one up from the Groove Ford deale My husband and our 5 sons love their trucks, so it was no big surprise when they asked me to fly to Colorado to pick one up from the Groove Ford dealership. I appreciated Gabrielle and her attention to get me out of there and on my way home ASAP. The paperwork was ready to sign and the truck was clean and full of gas-she even set me up with lunch. I was asked by several people while I sat in the showroom if I had been helped. I am glad she was the sales person my husband had been working with because she was professional yet personable. More

Poor Customer service, upsaleing This is a long over due review, I brought my car in for hesitating. They told me that the spark plugs, coils and engine controller are bad and need t This is a long over due review, I brought my car in for hesitating. They told me that the spark plugs, coils and engine controller are bad and need to be replaced.. Over a $1000 later all my smart friends were asking me why they replaced all the parts at once and not replace the plugs and see if that I trusted them to not screw me over. I believe there techs get commission, makes since why they are replacing parts that don't need replacing. Stay away!!!!! More

Good and Bad We came to Groove Ford to buy a car on the Z plan as my father-in-law is a Ford retiree. Our sales person Gabe was awesome, friendly and very helpful We came to Groove Ford to buy a car on the Z plan as my father-in-law is a Ford retiree. Our sales person Gabe was awesome, friendly and very helpful to us. She seemed very eager to make our experience a good one. Overall, all of the employees were friendly and helpful. Our major issue though was with one of the managers, Michael Troglia, who kept insisting that we also needed to provide a certificate to buy the car on the Z plan, not just the PIN. It got to the point that he was harassing us about it. We called Ford Plan Corporate and were told that only a PIN was necessary and that if Groove Ford had issues with this, Groove Ford just needed to call them. Even after telling him that, we continued to get harassed about needing a certificate. We told Michael that our father was dying and we didn't need this hassle (he died the next day). So this has soured our experience with Groove Ford. But if you need a wonderful sales agent, I would highly recommend Gabe for a normal car purchase. She was very knowledgeable. However, if you are wanting to buy a car under a special purchase plan, they don't know what they are doing. This was my husband's 7th car purchased with this plan over the years and all the other purchases went very smoothly without hassle. Our no response on recommending the dealership has only to do with the hassles with buying a car on the Ford Purchase Plan. A normal purchase may be great. More

Excellent customer service! I called into Groove Ford looking for a pickup with specific options in mind. Gabrielle was the sales person who answered my call, she said she was my I called into Groove Ford looking for a pickup with specific options in mind. Gabrielle was the sales person who answered my call, she said she was my car guy and asked me to stop in. I was 20 minutes away, by the time I arrived she had a few pickups to look at. I made my selection and she got the ball rolling. From the time coming in to the time going home was short, sweet and to the point. I made serval stops at other Ford dealers around the Denver area and kept getting the run around. I was happy I called into Groove. I will be back. More

Two Thumbs Way Up My wife and I came in looking for a used vehicle for work. Gabe was incredibly helpful as we tried vehicles ranging from pick ups to sedans to multipl My wife and I came in looking for a used vehicle for work. Gabe was incredibly helpful as we tried vehicles ranging from pick ups to sedans to multiple in between. Not once did I feel pressured into buying a vehicle that wasn't right for me. Even after the sale I had multiple conversations with Gabe as she wanted to make sure everything was working and we were happy with our used vehicle. Would reccommend More

Quick and easy Jahnte was efficient showing me trucks that met my requirements, then worked quickly to get us out the door in a time crunch. Much appreciated that th Jahnte was efficient showing me trucks that met my requirements, then worked quickly to get us out the door in a time crunch. Much appreciated that there was no up-selling of unwanted products. More

Great Sales! My husband and I were going through a lot in our personal life and the sales team at Groove Ford really made buying our new family car, easy, relaxing My husband and I were going through a lot in our personal life and the sales team at Groove Ford really made buying our new family car, easy, relaxing and understanding. Thank you to everyone who assisted us in our purchase! More

Great Experience! Great dealership. Great people. The process of buying a car here was the easiest and best experience I have ever had and I’ve bought many a car in my Great dealership. Great people. The process of buying a car here was the easiest and best experience I have ever had and I’ve bought many a car in my lifetime. Highly recommend! Check them out for yourself, you won’t be disappointed l! More

Amazing! I hade Gabe helping me purchase my dream car and I wouldn’t have wanted a different sales person she was amazing and took her time on helping me find I hade Gabe helping me purchase my dream car and I wouldn’t have wanted a different sales person she was amazing and took her time on helping me find the best route for purchasing my vehicle! More

Excellent! We had an excellent experience buying our new Edge. Gabe was easy to work with and it was nice to have a play area for our little one to play while we We had an excellent experience buying our new Edge. Gabe was easy to work with and it was nice to have a play area for our little one to play while we signed paperwork! More