Groove Ford

When we say we're not interested, please give it a rest! Our salesperson was great, but Russell Micholeson was very difficult to work with. We repeatedly told him we were not interested in extended warranti Our salesperson was great, but Russell Micholeson was very difficult to work with. We repeatedly told him we were not interested in extended warranties or $500 clear bras, but he continued to drone on about various overpriced options for 10+ minutes. $350 for front window tint? Seriously? When someone tells you they aren't going to buy any of these things (we didn't), please just get them out of your office as quickly as possible. 3+ hours in any dealership is excessive mid-day during the week. We paid cash (CPO/late model), so Russell was doing absolutely anything he could to make some money in the finance office. He was not especially familiar with the paperwork he presented, and had trouble explaining some basic things he swore were "standard at Groove stores", he thinks... He appeared rather nervous when questioned about anything outside of his dealership-mandated script, and got *very* uncomfortable when I asked if they had the title for this vehicle on hand. This is not an uncommon or unreasonable question, so I'm not sure why this made him so uncomfortable? Just wanted to know how long we'd have to wait for titlework... We declined everything he offered, and will not be back for service or any warranty work due to his performance and behavior. There are other Ford dealers in the metro area more deserving of our service dollars, that don't attempt to strong-arm or intimidate (laughably) customers. Russell - if your paycheck isn't what you need it to be at the end of the month, perhaps consider going back to sales, or finding another line of work? Nobody is buying your $350 window tint, nor your $500 clear bras... Stop trying to prey upon the uneducated and vulnerable, and produce something of value with your efforts. It'll help with getting that confused look off of your face when someone asks you a question of any depth. Individuals like yourself are the reason that people hate the car purchasing process. More

Great customer service Steev was very friendly and made me feel comfortable on being picky about finding a car. He was very determined to help me find one in which met my cr Steev was very friendly and made me feel comfortable on being picky about finding a car. He was very determined to help me find one in which met my criteria. Overall, Steev was a wonderful salesman :). More

People behind the scenes! (parts) Just want to give praise to the people behind the scenes! THANK YOU Robert Chase for giving a dam in helping to find parts that were desperately neede Just want to give praise to the people behind the scenes! THANK YOU Robert Chase for giving a dam in helping to find parts that were desperately needed. You took the time to "visually" check for the part on the shelf instead of telling us you don't have it like other Ford dealers !!! We really appreciate your efforts !! JT @ South Park Tire and Auto More

Thank you!!!! One of the best experience I've had buying a car. They made it easy and enjoyable. Would highly recommend. Special thanks to Steev and Chris Great s One of the best experience I've had buying a car. They made it easy and enjoyable. Would highly recommend. Special thanks to Steev and Chris Great sales people More

Service work has always been first class. I bought our Mercury Sable wagon at Burt Lincoln, and they were bought by Groove Ford. My service advisor for years has been Jim Dickey. Jim has bee I bought our Mercury Sable wagon at Burt Lincoln, and they were bought by Groove Ford. My service advisor for years has been Jim Dickey. Jim has been with them for 15+ years, and has always been great to work with: honest and helpful through my 17 years owning. Just sold it to a nice lady, and I recommended Jim for continuing service and care. More

Honest, Positive Experience I found the vehicle I wanted online and contacted Groove Ford via email. Steve contacted me immediately and setup a time for us to meet. He met me a I found the vehicle I wanted online and contacted Groove Ford via email. Steve contacted me immediately and setup a time for us to meet. He met me at my vehicle as I drove up. He is an honest, positive, like-able young man, dedicated to his job and gave me a low pressure, enjoyable truck buying experience! Thanks Steve!!! Sincerely, Ron D. More

Great experience would definitely come back again in the future and would recommend as well also will use you guys for all my service needs would definitely come back again in the future and would recommend as well also will use you guys for all my service needs More

Steev Y is THE MAN! Awesome experience buying my Ford F-150! Steev Y was amazing from the very first minute. Professional, energetic, and eager to provide you with an incredible customer experience. He was ver Steev Y was amazing from the very first minute. Professional, energetic, and eager to provide you with an incredible customer experience. He was very responsive and focussed on only you as the customer. His communication was fantastic! He kept you up to date on the entire process, and stuck by my side until I drove off then lot. Steev continued his supprt and endless service well beyond the sale, answering questions and providing documents days after leaving the dealership. He was absolutely great! So ask for Steev Y if you are in the neighborhood. You won't be disappointed!! More

Courteous and Fast Service Whole team at Groove Ford is awesome. I recommend Steev for sales and Ken for Finance. It was a fast and friendly time. Took less than two hours. Whole team at Groove Ford is awesome. I recommend Steev for sales and Ken for Finance. It was a fast and friendly time. Took less than two hours. More

Great experience with a used chevy silverado purchase! Was awesome working with Steev at Groove Ford, he was very helpful and knowledgeable! Very fun and non pressure way to buy a vehicle, would definitel Was awesome working with Steev at Groove Ford, he was very helpful and knowledgeable! Very fun and non pressure way to buy a vehicle, would definitely recommend. Thanks! More