Groove Ford

Got "The works" package offered at "$39.95 or less". They charged me separately for each service. Came to $90.90. Messaged them and complained. Said theyd call me ..crickets. Dare then to call me, I've worke charged me separately for each service. Came to $90.90. Messaged them and complained. Said theyd call me ..crickets. Dare then to call me, I've worked at 4 dealerships and never been ripped off like this. Like More

Kalie Vogeler was our sales rep. It was one of the most pleasant and stress free truck buying experiences my wife and I have had. Katie was awesome...and we really appreciated her time in getting us just pleasant and stress free truck buying experiences my wife and I have had. Katie was awesome...and we really appreciated her time in getting us just what we wanted, at a price we could all feel good about. More

Fuimos a Ford Groove y nuestro vendedor Steev fue muy amable, nos ayudo a encontrar la ford explorer que necesitábamos. También nos ayudo en entender algunas cosas en español, su actitud fue muy buena y amable, nos ayudo a encontrar la ford explorer que necesitábamos. También nos ayudo en entender algunas cosas en español, su actitud fue muy buena y con un excelente buen humor. Muchas gracias Steev! recomiendo que vengan por su carro aqui. More

Fantastic service Steev Yosupov is great. He listens to what you need. Excellent follow through. Always up to date with what exactly is happening with your vehicle. Steev Yosupov is great. He listens to what you need. Excellent follow through. Always up to date with what exactly is happening with your vehicle. 5 stars + :) More

Steev was Great! It's tough to put into words the experience in buying our nearly new F-150 given it was purchased during the peak of this pandemic however we can't sa It's tough to put into words the experience in buying our nearly new F-150 given it was purchased during the peak of this pandemic however we can't say enough good things about Steev Yosupov, our sales person. He was the perfect blend of personable, professional, knowledgeable and humorous and given current circumstances, it was a welcome comfort to something that is stressful even without what is happening in the world. He had answers to all of our questions (some of those questions of which we knew the answers and were testing) and what he didn't know right away, he found out quickly. It was understandable that the showroom and surrounding offices were closed and we had to sit in the service department to complete paperwork and the sale, what was disconcerting was the disregard of other employees and the GM revving engines of high powered Mustangs only feet away from us. Very disrespectful and prolonged our buying experience as we couldn't hear each other over the noise. More

Great Integrity Since my initial complaint we have been contacted by the General Manger and they have agreed to accept the return. Thank you Groove! They sol Since my initial complaint we have been contacted by the General Manger and they have agreed to accept the return. Thank you Groove! They sold us a vehicle and told us it was All Wheel Drive. We took it to get serviced by manufacture and was told it was Rear Wheel Drive. Their return policy is 4 days- we bought it on a Friday and they accepted our return the following Tuesday. We will probably buy 2 more vans from them! More

It was a pleasure working with Steev. He is very polite and respectful, and would be happy to work with him again in the future! and respectful, and would be happy to work with him again in the future! More

Steve was a pleasure to work with today. He asked all the right questions and helped me find the exact car for me and kept it in my price range. Russell with the finance team was also great and kept my the right questions and helped me find the exact car for me and kept it in my price range. Russell with the finance team was also great and kept my payment where I needed it to be. Would definitely go to Groove again and would recommend. More

LOVE GROOVE FORD and BRIAN C! Got connected with Brian C because I either needed to turn my lease in, purchase my lease or buy new. Was a difficult decision that took a few months Got connected with Brian C because I either needed to turn my lease in, purchase my lease or buy new. Was a difficult decision that took a few months for me to figure out. However, GROOVE and BRIAN supported me: I test drove, I negotiated, I did my research and homework. Brian was very helpful: so patient (no pressure), always got back to me when I had questions or concerns, and honest. He is laid back but gets the information when you need/want it. I finally decided to turn my lease in and purchase new. LOVE my 2020 Escape Titanium! The FORD incentives are amazing right now and could not be passed up. I still love my 2017 Escape, but someone is going to get a great used car! Also, Russell from finance was very helpful as well. The Service Dept also awesome as I had a cosmetic repair that needed to be done prior to turning my leased vehicle in; they took excellent care of me! (shout out to Bijon, Bill and Shawna in service!) Thank you GROOVE FORD! More

Steev was super awesome! He helped me find the right fit for my needs. I highly recommend him for any vehicle needs. Highly recommend Steev for my needs. I highly recommend him for any vehicle needs. Highly recommend Steev More