Groove Ford

Mike was absolutely awesome! Very knowledgable and it was obvious that he wanted to get us what we wanted! I'm loving the Ford Escape I got with his help! Very knowledgable and it was obvious that he wanted to get us what we wanted! I'm loving the Ford Escape I got with his help! More

I scheduled to bring in my vehicle because I was having issues with molding and other warranty items. I asked for a loaner and the manager said no. I cannot go to work and have my vehicle in service. Plu issues with molding and other warranty items. I asked for a loaner and the manager said no. I cannot go to work and have my vehicle in service. Plus items are covered under a Ford warranty which includes a loaner. Well, a sales manager got me on the road with a car but my vehicle sat there for 6 weeks not being looked at. Plus when I was told to come get pick it up, it was not even fixed and now the items that needed work are worse off. More

took my 2018 f150 platnum in for service. when I picked it up the windshiel washer fluid was still empty - it was checked off on their sheet as completed. So, this indicated to me that ever when I picked it up the windshiel washer fluid was still empty - it was checked off on their sheet as completed. So, this indicated to me that everything else on the inspection list was checked off and not done. I called and left a message with the service rep - never heard from them. So, I can't do business at Groove Ford again, as they can't be trusted to perform the needed service inspections. And apparently don't care when they get caught... More

If you enjoy being gaslit and man-splained, this is your dealership. For 34k here’s what we got: Purchased a car, it got a flat they couldn’t explain in less than 15 miles. The car was all wheel d your dealership. For 34k here’s what we got: Purchased a car, it got a flat they couldn’t explain in less than 15 miles. The car was all wheel drive so you have to change all 4 tires at once. Their service manager put the tire that went flat back on and said it was “fine”. They begrudgingly agreed to put new tires on and only after I said I’d return the car if they didn’t put new tires on the car. Once we got the new tires, which took them 3 days, in the next 24 hours the check engine light came on and my independent mechanic pulled 3 codes. We had had enough and retuned the car. The crappy service continued. It took them 10 days to return our $15k down payment, even though the check had cleared and was in their account. They absolutely SUCK, except for the finance manager Hannah. She was great. Felt like they didn’t care it was a lemon and potentially unsafe for my family and I. More

The worst sales associate ever. Unhelpful, unknowledgeable and defensive. As a woman, he treated me as if I had no idea what I was doing - wrong. The experience was so bad, Oscar Unhelpful, unknowledgeable and defensive. As a woman, he treated me as if I had no idea what I was doing - wrong. The experience was so bad, Oscar the General Sales Manager had to step in to save the deal. Oscar was extremely helpful. More

Thaddeus was fantastic to work with. From the very beginning his customer service was exceptional. He helped me walk through all the questions I had and was in touch with updates through From the very beginning his customer service was exceptional. He helped me walk through all the questions I had and was in touch with updates throughout the whole process. More

I ordered a maverick with Thaddeus and Groove, and even though I had to not buy my order they were still very professional and helpful and made it a very easy expierence from start to finish though I had to not buy my order they were still very professional and helpful and made it a very easy expierence from start to finish More

As a retired Ford engineer I have come to expect any Ford Service center to deliver on customer satisfaction as they represent the Ford brand. This dealership needs a complete service department audit for ef Service center to deliver on customer satisfaction as they represent the Ford brand. This dealership needs a complete service department audit for efficiency, reliability, and compliance to Ford Standards. They are the worst service providers in Colorado. More

Had a good salesman was in and out in less than 3 hours and got a fair deal and got a fair deal More

We had a great team that was able to get a deal that worked for us. If it wasn't for Art texting me the night before and Kyle calling to comfirm our appointment we probably would have not came out to p worked for us. If it wasn't for Art texting me the night before and Kyle calling to comfirm our appointment we probably would have not came out to purchase a car. We meet with Teddy the Sales Rep and he was great and a very nice person. He knew everything about the vehicle and took us through the entire process of getting the car. Special thanks to Taelor she really knows her job and can work a great deal and Hannah for going above and beyond aswell very sweet ladys. (The Blackwell) More