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Groove Ford

Centennial, CO

4.1
696 Reviews
At Groove, our philosophy of doing business that finds a way to satisfy each and every customer. If it means pricing our vehicles based on market analysis and third party tools...done. Even if it means bringing back a car you don't absolutely love... we'll take it, no questions asked. We believe the whole experience should be completely transparent, positive and yes, even fun.
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10039 E Arapahoe Rd

Centennial, CO

80112

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Showing 696 reviews

January 23, 2024

The worst sales associate ever. Unhelpful, unknowledgeable and defensive. As a woman, he treated me as if I had no idea what I was doing - wrong. The experience was so bad, Oscar More

by mmlapierre
Recommend Dealer
Yes
Employees Worked With
Hunter Gallagher
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2024

Thaddeus was fantastic to work with. From the very beginning his customer service was exceptional. He helped me walk through all the questions I had and was in touch with updates through More

by Matt
Recommend Dealer
Yes
Employees Worked With
Thaddeus Alderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2024

I ordered a maverick with Thaddeus and Groove, and even though I had to not buy my order they were still very professional and helpful and made it a very easy expierence from start to finish More

by Mklimm86
Recommend Dealer
Yes
Employees Worked With
Thaddeus Alderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2024

As a retired Ford engineer I have come to expect any Ford Service center to deliver on customer satisfaction as they represent the Ford brand. This dealership needs a complete service department audit for ef More

by Daltgang1
Service Communication
Recommend Dealer
No
Employees Worked With
Bijan Barzideh
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2023

Had a good salesman was in and out in less than 3 hours and got a fair deal More

by Curtsparkman86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Belanger 5 stars for sure
November 20, 2023

We had a great team that was able to get a deal that worked for us. If it wasn't for Art texting me the night before and Kyle calling to comfirm our appointment we probably would have not came out to p More

by n1n2d5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hannah Suh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taelor Gant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Santoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Tillson and Art Gaucin
November 07, 2023

They are awesome, I scheduled a time to check out a few cars and fell in love with the first one immediately. Teddy was friendly and very helpful! More

by Ruben
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teddy Santoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2023

Should have known better. 1st problem: Bought a new 2020 Ford Escape SEL. found out that the car I purchased as new in Oct had been registered (titled) in March. Lost 6 months More

by bud.lehman90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Recommend Dealer
No
Employees Worked With
Logan Wakefield
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2023

Friendly, Courteous, and though the vehicle I inquired about didn't work out, they have kept me in the loop for potential inventory arriving soon to meet my needs. Looking forward to closing a deal soon. More

by conleyj2
Recommend Dealer
Yes
Employees Worked With
Jesse Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

I went for appt for oil change /tire rotation. Assigned to rep.ANTHONY. upon questioning the price being double of schomps Ford for same service, ANTHONY became verbally abusive, lying that I yell More

by cgfeistel
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
ANTHONY
2
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