Groove Ford

I would give the service department at Groove Ford a zero if that was an option. We have brought our F150 Platinum in repeatedly for a stalling issue that they keep saying they cant diagnose. This last time if that was an option. We have brought our F150 Platinum in repeatedly for a stalling issue that they keep saying they cant diagnose. This last time they kept the truck for over 2 weeks because they claim "we are dedicated to our customers and will find the issue". We drove past a week and a half in, it hadnt moved. They FINALLY called to let us know they were sure it was a bad fuel pump and we asked how sure. They said the tech had over 20 years experience and was confident this would fix the issue, but if it doesnt they stand by their service, value their customers, and will make it right. 48 hours after picking up the truck it stalled randomly again at a red light. We have tried contacting the service department, tech who swore they would make right one it, and even the head of service with ZERO response. THESE PEOPLE ARE LIARS STAY CLEAR. There are so many better places with TRUE customer service out there, dont waste your time or money here. We are also looking to purchase a need additional car and will NEVER consider any Groove dealerships to do business with ever agaim and plan to warn all family and friends against conducting business here. More

Such a smooth and pleasant process! Would recommend Mickie to anyone looking for a car and Groove worked to find me the best rate. Thanks guys Mickie to anyone looking for a car and Groove worked to find me the best rate. Thanks guys More

Groove Ford service department is a joke, especially the service manager Bijon. They took 5 1/2 weeks to fix a paint defect on my brand new mustang. I went into groove on 5/8 to report the issue. They took service manager Bijon. They took 5 1/2 weeks to fix a paint defect on my brand new mustang. I went into groove on 5/8 to report the issue. They took photos of the defect and told me they would get back to me after they send the photos to Ford. Over the next 4 weeks I called 5 times, left 3 messages with the service advisor that was helping me and 2 messages with other service advisors that told me they would get right back to me. I even stopped in in person to ask about the status of my warranty claim. I did not receive a call back until my 6th call when I asked to speak to a manager. Fast forward to today when I finally got my car back and I leave the dealer and the car runs out of gas a 1/2 block from the dealer. I call the dealership to talk to Bijon the service manager and ask him to bring me some gas and I tell him I am calling Ford to complain about how the dealer handeled my warranty issue and he proceeds to tell me if I call Ford to complain he is not going to send someone with gas to help me. He gave me an ultimatum if I was going to call ford he would not send someone with gas. I’m guessing if he was that desperate for me not to call ford he has a lot of complaints. More

I would not Recommend this dealership at all to any one. Poor communication skills and integrity issues. Broke all terms and agreements according to Colorado spot delivery laws. Yo yo scam at it’s finest. B Poor communication skills and integrity issues. Broke all terms and agreements according to Colorado spot delivery laws. Yo yo scam at it’s finest. Beware More

Terrible experience. No follow up or updates when presented with a problem or challenge. Management had a very unprofessional attitude. Very disappointed. I am still waiting to see or hear from them presented with a problem or challenge. Management had a very unprofessional attitude. Very disappointed. I am still waiting to see or hear from them after waiting for three weeks. More

Mickie made buying my first car so fun and easy. There was no pressure and everyone was very transparent! Mickie was the best and loved how personable he was. Thank you!!! was no pressure and everyone was very transparent! Mickie was the best and loved how personable he was. Thank you!!! More

Service center is absolutely terrible. Lack of professionalism and communication make it enough for me to NEVER want to go back. I had scheduled two separate appointments in attempt to get an esti professionalism and communication make it enough for me to NEVER want to go back. I had scheduled two separate appointments in attempt to get an estimate for repairs on my vehicle, both of which were a waste of time. They kept my vehicle over the weekend without ever contacting me to inform me they would be closing and not reopen until Monday. The lack of professionalism and follow through is enough for me to tell anyone to buy elsewhere and most definitely find a better location to have your vehicle serviced! More

Lots of good attention the the customers from the sales person, that makes us fell comfortable and free to chose a different vehicle is I don’t like what am testing. Thank you sales personal for giving us person, that makes us fell comfortable and free to chose a different vehicle is I don’t like what am testing. Thank you sales personal for giving us a a good time purchasing your vehicles. More

McKean was amazing to work with - seriously some of the best customer service I’ve ever seen! He definitely went the extra mile, and I would work with him again in an instant. I couldn’t suggest him more a best customer service I’ve ever seen! He definitely went the extra mile, and I would work with him again in an instant. I couldn’t suggest him more as your salesperson at Groove! More