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Groove Ford
Centennial, CO
696 Reviews
At Groove Ford, our philosophy of doing business finds a way to satisfy each and every customer. If it means pricing our vehicles based on market analysis and third party tools...done. Even if it means bringing back a car you don't absolutely love... we'll take it, no questions asked. We believe the whole experience should be completely transparent, positive and yes, even fun.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 696 reviews
July 23, 2021
The service at Groove Ford is worthy of no stars. They take a car and promise in THREE DAYS they will diagnose call and call you. No call EVER and at three days they have not even touched the car let alo take a car and promise in THREE DAYS they will diagnose call and call you. No call EVER and at three days they have not even touched the car let alone diagnose anything. We have bought four vehicles from this dealership and have dealt wit them for 20 years - never again. No apology , "its not our fault we have too much to do", Avoid thee hassle - DO NOT get service here. Believe me yow wont get any service. More
by sam80111S
Employees Worked With
July 14, 2021
STAY AWAY!!!! DO NOT BRING YOUR VEHICLE HERE!!!! This service center had my car for 18 days. They were caught red handed straight up lying about doing the diagnostic work and having a qualified individu service center had my car for 18 days. They were caught red handed straight up lying about doing the diagnostic work and having a qualified individual troubleshoot the car. They ignored specific tech data and procedures that were released by Ford engineers. They came up with a fake diagnosis to get me to pay them more than $8000. This service center needs to be stopped immediately. A complete overhaul of this shop's personal is urgently needed. They're complete disregard of integrity is pathetic. More
by Leto0829
July 14, 2021
Dropped off my Ford Ranger for warranty repairs a week ago and they still have not even ordered parts! It's just been sitting there while I scramble to figure out other means of transportation. No appreci ago and they still have not even ordered parts! It's just been sitting there while I scramble to figure out other means of transportation. No appreciation for holding people's vehicles while not actually doing anything to fix them!!! More
by Paul Webster
Employees Worked With
Eli
July 03, 2021
Chase was helpful and would bring my car back and tell people people More
by shryel
Employees Worked With
July 02, 2021
I have taken my vehicle to Groove Ford on three separate occasions to fix one issue and the issue has never been fixed. Recently on another issue Groove Ford did a recall repair but I did it incorrectly and occasions to fix one issue and the issue has never been fixed. Recently on another issue Groove Ford did a recall repair but I did it incorrectly and now my driver door won't unlock when I'm trying to open it. Groove will not look at my vehicle because they don't like a very accurate and fair review I left them. I have effectively been black balled by Groove Ford because they don't like my very accurate and fair review with regards to their inability to fix my vehicles issues. Now I am left having to call Ford customer care in order to straighten this issue out. Be very wary of Groove Service. They frequently fail to fix things correctly and in this case will not even take my vehicle in after they failed to fix an issue. My vehicle is still under warranty. What good is a warranty if a company will not stand behind it. More
by Greg C.
June 29, 2021
Everyone was so amazing and definitely the best experience buying a vehicle I've ever had in a very long time. I strongly recommend Groove Ford to anyone looking to buy a vehicle. experience buying a vehicle I've ever had in a very long time. I strongly recommend Groove Ford to anyone looking to buy a vehicle. More
by P_Salazar
June 27, 2021
The easiest, friendliest, best truck buying experience I’ve ever had! From the initial inquiry too driving it off the lot, every question answered and never at any point did I feel pressured! Not to menti I’ve ever had! From the initial inquiry too driving it off the lot, every question answered and never at any point did I feel pressured! Not to mention an amazing deal! Cannot say enough good things!! More
by Ty
Employees Worked With
Kalie Vogeler, McKean “Mickie” Peter
June 26, 2021
There service department lied to there service manager about our repairs. Never did the work on our brand new car. Still driving a broken car about our repairs. Never did the work on our brand new car. Still driving a broken car More
by Stephanf
Employees Worked With
June 18, 2021
Amazing place to buy a car! McKean always does his best to help and he is truly appreciated. Will definitely be back again to buy from this dealership later on in the future. Thank you Mickie!!! to help and he is truly appreciated. Will definitely be back again to buy from this dealership later on in the future. Thank you Mickie!!! More
by Rosa M
Employees Worked With
McKean “Mickie” Peter
