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Groove Ford

Centennial, CO

3.8
700 Reviews
At Groove Ford, our philosophy of doing business finds a way to satisfy each and every customer. If it means pricing our vehicles based on market analysis and third party tools...done. Even if it means bringing back a car you don't absolutely love... we'll take it, no questions asked. We believe the whole experience should be completely transparent, positive and yes, even fun.
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10039 E Arapahoe Rd

Centennial, CO

80112

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Showing 700 reviews

July 27, 2021

I went in to get my car serviced and had a few inquiries about window tinting and when I walked in I was greeted very nicely by Anne and told her what I needed and she was very helpful in directing me on wh More

by Christopher Graham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anne Chacon
July 27, 2021

While waiting on an oil change I was wondering through the showroom. I was avoiding all sales people because they are just the worst. Anne was friendly and not a sales person. Which was a nice change of More

by J.R.Greaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Welch, Anne Chacon
July 24, 2021

Excellent service from highly knowledgeable staff. I never experienced any pressure to buy the vehicle, to buy add-on packages, or any other pressure. They respected me and my time, and I left with a gr More

by Merlin820
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Martinez, Adam Wilson, Lane McEnaney, Hannah Suh
July 24, 2021

My salesperson Kalie Vogeler was wonderful! Very professional and knowledgeable, she handled everything from A-Z perfectly, even the financing where she got me an even better rate than we had origin More

by Tim K.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalie Vogeler
July 23, 2021

The service at Groove Ford is worthy of no stars. They take a car and promise in THREE DAYS they will diagnose call and call you. No call EVER and at three days they have not even touched the car let alo More

by sam80111S
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bijan Barzideh
Jul 27, 2021 -

Groove Ford responded

My apologies that you don't feel we value you as a customer. We do. We are having a difficult time getting vehicles repaired due to the parts shortages that are happening to all manufacturers. We currently have over 400 vehicles on the ground that we can't fix due to the fact we can'[t get parts. If I can assist you please feel free to reach out to me at 303-643-9000 or bhaarhues@grooveauto.com.

July 14, 2021

Dropped off my Ford Ranger for warranty repairs a week ago and they still have not even ordered parts! It's just been sitting there while I scramble to figure out other means of transportation. No appreci More

by Paul Webster
Recommend Dealer
No
Employees Worked With
Eli
Jul 27, 2021 -

Groove Ford responded

Paul, My apologies that my staff did not communicate the correct way with you. We are currently having issues with getting parts as is all auto manufacturers. If I can be of assistance please feel free to reach out to me at 303-643-9000 x216011. Bryan Haarhues General Manager Groove Ford

July 14, 2021

STAY AWAY!!!! DO NOT BRING YOUR VEHICLE HERE!!!! This service center had my car for 18 days. They were caught red handed straight up lying about doing the diagnostic work and having a qualified individu More

by Leto0829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Steliga and Jeff Whitt, Bijan Barzideh
Jul 27, 2021 -

Groove Ford responded

I am sorry you feel this way about our Service department. We have been backed up due to parts shortages all year and we are not getting customer vehicles repaired as fast as we would like to. My apologies if you feel you were mislead by the management team here and I will discuss your case with them. If I can be of any assistance please feel free to reach out to me at 303-643-9000 x216011 or bhaarhues@grooveauto.com Bryan Haarhues General Manager Groove Ford

Jul 27, 2021 -

Leto0829 responded

I wasn't mislead I was straight up lied to.

July 03, 2021

Chase was helpful and would bring my car back and tell people More

by shryel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bijan Barzideh
July 02, 2021

I have taken my vehicle to Groove Ford on three separate occasions to fix one issue and the issue has never been fixed. Recently on another issue Groove Ford did a recall repair but I did it incorrectly and More

by Greg C.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Harhues , Bijan Barzideh
Jul 27, 2021 -

Groove Ford responded

Greg, We took care of your dispute with the BBB and they found us to not be responsible to fix your vehicle. As we had agreed you were going to take you vehicle elsewhere and get it repaired. I hope all works out for you. Bryan Haarhues General Manager Groove Ford

Jul 27, 2021 -

Greg C. responded

That is not even close to accurate. The BBB dispute still shows as not resolved. Additionly I only decided to take it somewhere else after you guys failed to get any or the multiple issues fixed after repeated attempts and then told me to take it elsewhere.

June 29, 2021

He is truly the best dealer I've ever had! More

by dvj056
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Barteau, Ken Barteau, McKean “Mickie” Peter
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