Groove Ford

Avoid Groove altogether! We purchased a used Ford Escape from Groove Toyota back in June. We traded in our old car and paid cash for the balance. We still do not have the We purchased a used Ford Escape from Groove Toyota back in June. We traded in our old car and paid cash for the balance. We still do not have the title nine months later! We're driving around with expired temporary tags. Lots of excuses, placations, and blaming Covid, but the bottom line is they advertised and sold a car without a title we're paying the price. This week we took the car into Grove Ford to fix the windshield wipers which were out of sync. The man at the desk was very rude. I don't know his name as he never introduced himself. He gave us a verbal estimate of $200 to repair the windshield wipers. Never touched the car or turned it on. When I questioned the estimate he became very belligerent. I thanked him for his time and took the vehicle to Wessbecker in Castlerock (highly recommend these guys!). They fixed the problem in five minutes by tightening a bolt and didn't charge me anything. Skip Groove Service and go to Wessbecker. More

Eli provided professional and personable customer service. She kept me well informed regarding my multiple options without pressuring me. It was the best car / truck buying experience I've ever had. service. She kept me well informed regarding my multiple options without pressuring me. It was the best car / truck buying experience I've ever had. I haven't had any buyer's remorse. I highly recommend Eli and Groove Ford! More

I can't recommend Hunter enough. He was engaged, knowledgeable and professional. He provided such a welcoming buying experience. Oscar in finance was calm, thorough and well versed He was engaged, knowledgeable and professional. He provided such a welcoming buying experience. Oscar in finance was calm, thorough and well versed in my options. All in all could not be happier with my experience More

Made a purchase online and it couldn’t have been easier. Jon reached out and guided me through any questions I had. Once I got to the dealership we finished up the little paperwork required and everything w Jon reached out and guided me through any questions I had. Once I got to the dealership we finished up the little paperwork required and everything was completed in a timely manner. Much much quicker than I had expected which was a nice surprise. Thanks to Jon and all his help. More

Terrible terrible experience. Was sold a Bronco Sport. ALl I wanted was glass coverage - guy talked me into getting all other coverage... guess what he left out. When I needed Was sold a Bronco Sport. ALl I wanted was glass coverage - guy talked me into getting all other coverage... guess what he left out. When I needed the coverage and realized - he COMPLETELY gaslighted me stating that it was my request. I reached out to Ford and the dealership. They did nothing and continued to gaslight me. Horrible horrible experience, go elsewhere. They get one star because I can't do 0 More

As always got great service and would work with Chase and Groove Ford anytime. I have an F3 50 and an F150 and they take great care of both of them Groove Ford anytime. I have an F3 50 and an F150 and they take great care of both of them More

Service center is impossible to schedule with. They cancel day of, hang up on costumers while trying to schedule, don't return service call requests, etc. cancel day of, hang up on costumers while trying to schedule, don't return service call requests, etc. More

Beyond exceptional experience with service. As soon as I pulled in for my appointment to the moment I left, every interaction and service was performed to the highest level of quality and customer service! pulled in for my appointment to the moment I left, every interaction and service was performed to the highest level of quality and customer service! I came in for a Coolant and transmission flush, oil change, and 2 recalls. Upon arriving I was greeted within a minute by name. I was quickly checked in, offered a shuttle if needed or to be shown the amenities. I had a ride on the way and needed neither. I was kept up to date about the progress and called again once it was complete. Upon arriving for pick up, the advisors were almost falling all over each other to get me taken care of quickly. Chris was my advisor and will be my go to guy from here on out. I also had the pleasure of being introduced and thanked for my business by Bijan, the service manager. I have visited nearly every Ford service center in the Denver metro, and Northern Colorado area and have never been this impressed! The pricing was fair and honest, they didn’t try to upsell me on anything unnecessary, and they clearly showed how valuable my business is to them! This will be my service center of choice!!! Thanks team! More

Had vehicle serviced 2 days ago. Advised them of fluid leak. They found nothing. Since then found it still leaking. Took it to another shop. The other shop found oil filter loose and you never replace leak. They found nothing. Since then found it still leaking. Took it to another shop. The other shop found oil filter loose and you never replaced it. The filter was in same dirty condition when I took vehicle into you. Had the oil mess under vehicle cleaned up today and filter was tightened. Will be in to see you tomorrow to have you make things right. We will see what you do. More

Logan Wakefield provided great service. We had multiple problems with our Fusion. He provided us with choices and then made sure our choices were fulfilled. He then helped us with the pricing and even got problems with our Fusion. He provided us with choices and then made sure our choices were fulfilled. He then helped us with the pricing and even got the repair cost below the quote. We couldn’t be happier! More