Groove Ford

Very friendly and helpful as we got a new car for my wife he was great. Would recommend a friend to come in and see him again he was great. Would recommend a friend to come in and see him again More

Teddy did a good job for me, communicated well and often and helped me achieve my goal on purchasing the vehicle I came in for. He was happy and pleasant and always either answered my calls and texts or cal and helped me achieve my goal on purchasing the vehicle I came in for. He was happy and pleasant and always either answered my calls and texts or called me right back. I am however deeply dissapointed in the detail that my vehicle recieved. The team had 2.5 full days to clean the vehicle from when I gave my deposit to when I paid and picked up. They waited until I was there, ready to pick up to start cleaning it. I thought the vehicle would be ready for me to pick up. It was rushed. The carpets were left soaking and squishy wet as if it got sprayed with a hose, water left behind in the carpets and crevices of the interior. Just soaked, and since it's winter, the water is now freezing and the interior of the vehicle is frozen. The whole back of the vehicle is still full of crumbs, dog hair and left overs from the previous owners, gum on the rear interior. It really didn't get cleaned at all and it being clean was the one and only thing I had actually requested. I'm a mom of 2 small children and I own and operate a business. I was looking forward to starting fresh in a clean vehicle but now I have to do it myself or pay someone to do it. I am dissapointed that I got put on the back burner for 2.5 days and recieved a crappy rush job when I came to pick up. Other than the cleaning detail, I am generally satisfied with the service I recieved. More

I had the pleasure of working with Teddy Santoso at Groove Ford. He was so easy to work with and made me laugh and smile the entire time. I highly recommend Groove Ford and see Teddy! Groove Ford. He was so easy to work with and made me laugh and smile the entire time. I highly recommend Groove Ford and see Teddy! More

Teddy was wonderful! He was very friendly, helpful, and knowledgeable! We visited another dealership before coming to Groove Ford and our interaction with the dealer ther He was very friendly, helpful, and knowledgeable! We visited another dealership before coming to Groove Ford and our interaction with the dealer there compared to Teddy was night and day! Teddy has amazing customer service skills. He was attentive to what I was looking for and was able to find the perfect vehicle for me! I love my car and would definitely recommend Groove Ford, especially Teddy in the future! More

Teddy worked as our sales manager and Mark was the manager. They were willing to work with us on lowering the price of our Ford Escape to meet our budget requirements. They were fair and friendly. manager. They were willing to work with us on lowering the price of our Ford Escape to meet our budget requirements. They were fair and friendly. More

Easy to work with and a great price. Recommend Teddy and Mark! Highly recommend this dealership. Recommend Teddy and Mark! Highly recommend this dealership. More

Teddy was a great help with having the truck ready and hustling on the close. hustling on the close. More

No BS , friendly staff, no pressure sales, clear communication, take care of the small details. Would recommend Groove Ford to my family and friends. communication, take care of the small details. Would recommend Groove Ford to my family and friends. More

Took our 2011 Lincoln MKX (Ford Edge) in for a leaking Power steering hoes replacement. The mechanic did not know what he was doing and they destroyed the power steering pump in the steering rack. They to Power steering hoes replacement. The mechanic did not know what he was doing and they destroyed the power steering pump in the steering rack. They took no responsibility for it the car is worse now then when we took it in. Now they tell me the TPU needs to be replaced! And they had the car for over a month! What ever you do DO NOT let Groove work on your car!!!! More

Outstanding service. All my questions were answered. I was in and out in no time at all. All my questions were answered. I was in and out in no time at all. More