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Grinwald Ford - Service Center

Watertown, WI

4.6
97 Reviews

97 Reviews of Grinwald Ford - Service Center

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April 09, 2025

Staff friendly and funny. Ralph and gal goes above and beyond to make sure your questions are asked and that you get a great experience. More

by carla.bilgrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Grinwald Ford responded

Hi Carla! Thank you for leaving us a 5 star review highlighting our Quick Lane! Our staff of professionals work to provide the best customer service to all our customers. 😀 We appreciate your business and look forward to seeing you soon!

April 08, 2025

First time using Grinwald. Very impressed. Did not try to push unnecessary charges . Will gladly work with them again and recommend them to our friends. More

by NANAOPAX8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Grinwald Ford responded

Hello~ We welcome you as a new customer! Thank you for taking the time to leave us this great review highlighting our Quick Lane Team! We hope to see you again for all your servicing needs! We appreciate your business. 😀

April 03, 2025

Always have a great experience at Grinwald Ford. Ralph Schmidt always does an excellent job with customer service and communication. Always feel confident with his recommendations due to his skills More

by MMLSNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Grinwald Ford responded

Good Morning! On behalf of Grinwald Ford, we would like to thank you for sharing this great review about our Quick Lane Team! We are happy that you appreciate Ralph's hard work, and feel comfortable with his knowledge. We appreciate your business and look forward to serving you again. 😀

March 30, 2025

Dealership is way easier to work with compared to one in oconomowoc. Will always go here. More

by trucking1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Grinwald Ford responded

Good Morning~ Thank you for taking the time to leave a review, highlighting our Service Team! The Team works to offer the best customer service there is...Thank you for being our customer, we appreciate your business! 😀

March 29, 2025

Great customer service and communication , very polite and professional always a great experience working with the team members at Grinwald More

by ronmallacoccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Grinwald Ford responded

Hi Ron! Thank you for taking the time to leave a review highlighting our Service Team. The Team works together to be sure they give the best customer service possible. We appreciate your business! 😀

March 24, 2025

I never received notification when my vehicle was completed. I had to call the following day. More

by DEANMKEHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no one other than the guy i paid
Mar 26, 2025 -

Grinwald Ford responded

Hi Dean, Thank you for taking the time to share your comments concerning your recent visit in the Quick Lane. As a valued customer, your comments allow us to evaluate and improve our customer service processes.

March 13, 2025

I love having my car serviced at Grinwald. They are friendly, fast, and quick to answer any questions I might have for them. Ralph is very friendly and welcoming to the business. More

by UTAH236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Grinwald Ford responded

Hello~ Thank you for your 5 star recommendation highlighting our Quick Lane team. We appreciate your business! 😀

March 10, 2025

I called with an issue with my car and they fit me into an already full schedule to get my car up and driving again. They even came to my house as it was a quick fix. More

by ashleysanchez19901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Oquendo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Grinwald Ford responded

Hi Ashley! Thank you so much for the recommendation! We are happy to hear that our Service Team could accommodate you so quickly. We appreciate your business! 😀

March 04, 2025

He took the time to show me options. The buying was fast and easy. Thanks More

by amy.heath10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Delkamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Grinwald Ford responded

Hi Amy~ We are so happy to hear that your vehicle buying experience went smoothly! We wish you safe travels in you new 2024 Ford Escape, and look forward to seeing you again soon! Thanks again! 😀

March 03, 2025

I always get great service at Grinwald. They are always very nice and get my work done on time. More

by SCHERMOM7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Grinwald Ford responded

Good Afternoon~ Thank you for taking the time to leave us a 5 star review! Our service team strives to give the best customer service there is to offer. We appreciate your business! 😀

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