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Grinwald Ford - Service Center

Watertown, WI

4.6
92 Reviews

92 Reviews of Grinwald Ford - Service Center

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April 23, 2025

Angel Oquendo is a courteous, knowledgable employee who is a true asset to this dealership. He was able to squeeze me in during an emergency, and I would use this dealership anytime based on this one exper More

by Deb A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2025

Their customer service at the quick lube location is second to none. Their sales staff is outstanding. More

by KENMATTHEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Grinwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Grinwald
Apr 23, 2025 -

Grinwald Ford responded

Hi Ken! Thank you for taking the time to leave a 5 star review highlighting our Quick Lane Team! We really appreciate your business and look forward to seeing you soon! 😀

April 20, 2025

Love the valet service! Detailing was excellent. Quality of service was wonderful. Vary convenient to work with. More

by mountain10
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Grinwald Ford responded

Good Morning! Thank you so much for the great review, highlighting our Detail and Service Teams! And yes, we agree the pick up and delivery service is a great option for our customers...as well as a great timesaver! We appreciate your business and look forward to seeing you again. 😀

April 14, 2025

Good service experience. Good communication. Friendly and knowledgeable staff. Clean facility and comfortable place to wait if necessary. More

by edlanger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Grinwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Grinwald Ford responded

Hi Ed! We would like to thank you for your recommendations and great review! Our team is dedicated to providing the best customer service there is to offer. We really appreciate your business! 😀

April 09, 2025

Staff friendly and funny. Ralph and gal goes above and beyond to make sure your questions are asked and that you get a great experience. More

by carla.bilgrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Grinwald Ford responded

Hi Carla! Thank you for leaving us a 5 star review highlighting our Quick Lane! Our staff of professionals work to provide the best customer service to all our customers. 😀 We appreciate your business and look forward to seeing you soon!

April 09, 2025

Good communication, not pushy and did not feel rushed. Answered all my questions. Fun to work with! I highly recommend. More

by sunnyone_67
Recommend Dealer
Yes
Employees Worked With
Dave Delkamp
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Grinwald Ford responded

Hello~ On behalf of us at Grinwald Ford, we appreciate you taking the time to leave a review, highlighting our Sales Team! We hope you are enjoying our new 2025 Transit T250. Safe travels, and hope to see you again for all your service needs!

April 08, 2025

First time using Grinwald. Very impressed. Did not try to push unnecessary charges . Will gladly work with them again and recommend them to our friends. More

by NANAOPAX8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Grinwald Ford responded

Hello~ We welcome you as a new customer! Thank you for taking the time to leave us this great review highlighting our Quick Lane Team! We hope to see you again for all your servicing needs! We appreciate your business. 😀

April 03, 2025

Always have a great experience at Grinwald Ford. Ralph Schmidt always does an excellent job with customer service and communication. Always feel confident with his recommendations due to his skills More

by MMLSNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Grinwald Ford responded

Good Morning! On behalf of Grinwald Ford, we would like to thank you for sharing this great review about our Quick Lane Team! We are happy that you appreciate Ralph's hard work, and feel comfortable with his knowledge. We appreciate your business and look forward to serving you again. 😀

March 30, 2025

Dealership is way easier to work with compared to one in oconomowoc. Will always go here. More

by trucking1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Grinwald Ford responded

Good Morning~ Thank you for taking the time to leave a review, highlighting our Service Team! The Team works to offer the best customer service there is...Thank you for being our customer, we appreciate your business! 😀

March 29, 2025

Great customer service and communication , very polite and professional always a great experience working with the team members at Grinwald More

by ronmallacoccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Grinwald Ford responded

Hi Ron! Thank you for taking the time to leave a review highlighting our Service Team. The Team works together to be sure they give the best customer service possible. We appreciate your business! 😀

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