Grinwald Ford

First time buyer and I would do it again. Chad made me totally comfortable on my purchase and answered all my questions. Great experience! Being my first car loan and it being such a new ve Chad made me totally comfortable on my purchase and answered all my questions. Great experience! Being my first car loan and it being such a new vehicle I was a little nervous but feel like I'm in great hands here. More

We Needed a Car Fast We had one weekend to find a car at a reasonable price. You helped us find the perfect car at a great price and provided excellent financing options. We had one weekend to find a car at a reasonable price. You helped us find the perfect car at a great price and provided excellent financing options. Upon the completion of the sale you took the time to walk us through the many functions the car provided and programming the car to our needs. This was greatly appreciated since we would be driving away for the first time at night in a snowstorm. Everyone went out of their way to make us feel comfortable. Best car buying experience ever! More

Fast service department! Went for an oil change and tire rotation, received exactly what I went in for. The service department is very helpful and on top of everything, they Went for an oil change and tire rotation, received exactly what I went in for. The service department is very helpful and on top of everything, they keep you informed and are very knowledgeable. More

Positive buyng experience We live 285 miles from Watertown. We arrived at your dealership late Thursday afternoon and were on our way home Friday by 11 am with a new Ford Edg We live 285 miles from Watertown. We arrived at your dealership late Thursday afternoon and were on our way home Friday by 11 am with a new Ford Edge. Our son, who lives in Watertown, had talked several times with John, and John was able to locate the car we were interested in. John came in on his day off, Thursday, to meet with us. The purchasing process went extremely well. More

Fast and easy service Always fast and friendly service. This is the seventh vehicle we have purchased at Grinwald and the experience has always been great Thank You Grinwal Always fast and friendly service. This is the seventh vehicle we have purchased at Grinwald and the experience has always been great Thank You Grinwald Ford. More

Fast reliable service Brought in my 3rd vehicle purchased from Grinwald Ford for service. As always fast service. I will not take my vehicles anywhere else for service. I Brought in my 3rd vehicle purchased from Grinwald Ford for service. As always fast service. I will not take my vehicles anywhere else for service. I know that the work will be done right. Have had no problems with sales or service at Grinwald. More

Condescending I called about a problem I'm having with my remote start. After explaining the problem, the response I received was " I suppose we'll have to setup a I called about a problem I'm having with my remote start. After explaining the problem, the response I received was " I suppose we'll have to setup an appointment and hopefully it will duplicate what's happening. When I arrived the service person began to explain how the fob had a low frequency, etc, etc. I showed him that the car did not respond when activated. They took the car in and about a 1/2 hour later the manager tells me they checked it out and it works fine and then proceeds to give information that he printed out on the to use the fob to start the car. I felt I was being treated like a fifteen year old and this was the first time I had ever used this type of system. There is a saying that the salesmen sells you the first car and the service department sells you the second car. This service department needs to think about that. I called John Grinwald and told him how disappointed I was in my treatment. More