Griffith Ford San Marcos

One of the worst places you can due business with. I have a 2019 Ford Escape and had to have my short box replaced and during that process it took more than a week to get a diagnostic. Then took another week a 2019 Ford Escape and had to have my short box replaced and during that process it took more than a week to get a diagnostic. Then took another week and a half to get it replaced. Once we got the car back the car said it was certified by the technician and by the time we got home we noticed the car had no oil in it. The car started over heating and then on top of Ford also wanted to change us for another diagnostic fee and still never was able to get my car in. I ultimately took my car to Truck City Ford in Buda and got my vehicle looked at the same day. On top of that Griffith Ford didn’t even connect my coolant fans back and Truck city Ford saw that as soon as they opened my hood. I’ve never seen a dealership that CERTIFIED IT TO BE GOOD TO GO AND STILL HAVE PARTS DISCONNECTED. I have never in my life experienced such as unprofessional atmosphere and attitude of the Griffith Ford service department. I would have to call to get updated on my car and every time I tried to get in contact with someone they always hung up on me. This Ford is just nothing but issues and I’d advise taking your vehicle someone else. Every time we brought the car in they would say three days most and turned into more than two weeks. Constantly putting the blame on not having technicians or bays or the person that worked on your car was off. Now I understand people take time off with they family but I don’t think someone is going to go off for over a week and not have someone else scheduled to work. I’ve done nothing but wasted my time here and they won’t do anything to help you. Plus when you ask to talk to someone above them they’re either off or send you back to the reception desk. Do not waste your time nor money here because it will do nothing but cause you trouble. More

My husband and I bought a truck 2 weeks ago and was promised by Cecil the floor manager that he would fix a couple of damages on the truck. I have contacted him several times and is ignoring my calls. promised by Cecil the floor manager that he would fix a couple of damages on the truck. I have contacted him several times and is ignoring my calls. I have even tried calling my salesperson Jessica and she is avoiding talking to me and told me to not bother her. This has been the worst car experience I have ever had. Beware these people are crooks and will promise you anything in order to sale you a car. I regret ever purchasing this truck from this dealership. I just want to get the service I deserve and my repairs completed. More

Customer service was top notch. Friendly greeting, attentive to my needs in a vehicle and my particular circumstances. I was very pleased with service rendered. attentive to my needs in a vehicle and my particular circumstances. I was very pleased with service rendered. More

This dealership was very professional and it was an easy experience - they had the truck in their lot that I was looking for. The Finance Department was also very easy to work with. experience - they had the truck in their lot that I was looking for. The Finance Department was also very easy to work with. More

Cash purchase, feel like I got a bad deal now. Upfront information missing, told to refer to contract .Did my homework, should have asked more questions. information missing, told to refer to contract .Did my homework, should have asked more questions. More

Great selection of trucks, courteous personnel, transaction went smoothly, salesman Caesar was very helpful and did a very good job helping me to select my new truck transaction went smoothly, salesman Caesar was very helpful and did a very good job helping me to select my new truck More

The salesman, Brendan, did a great job and was very helpful. We did have to wait over two hours to process paperwork and to pay (cash transaction) for the car. helpful. We did have to wait over two hours to process paperwork and to pay (cash transaction) for the car. More

I visted your store a year ago and was impressed with your up front attitude. Came back and bought a new F250 was pleased with your attention and the way I was treated. Thank you your up front attitude. Came back and bought a new F250 was pleased with your attention and the way I was treated. Thank you More

TLDR- Very unhappy with Griffith Ford, San Marcos. Salesman and sales manager playing “bait and switch” games with the price to get people into the dealership, then wouldn’t budge off the advertised p Salesman and sales manager playing “bait and switch” games with the price to get people into the dealership, then wouldn’t budge off the advertised price. — I found a used vehicle advertised on FB marketplace. Messaged the salesperson back and forth over the course of two days. I told him the price I was willing to pay for it. Initially he wouldn’t give me a price on it, and kept pressuring me to come in and test drive. I live 1+ hours away and told him I wasn’t willing to make the drive without a final “out the door” price. After a few messages back and forth we finally agree. I get the VIN and arrange financing through my credit union. Wife takes off work early, coordinates child care, and we drive to the dealership. We test drive the vehicle and start the paperwork. The price on the paperwork is the advertised price - not what we agreed to on messenger. I say, hey you made a mistake on the price. He says, let me talk to my manager. Sales manager comes out and says they can’t do the price we agreed on. Wouldn’t negotiate off their advertised price. I guess they figured we’d cave and just pay the difference - not likely. We ended up walking out over $900, completely wasting our time.... and now I’m going to tell everyone who will listen how shady their sales practices are. ***It’s exactly BS like this that makes people not trust dealerships and hate the car buying process.*** More

Horrible service for The works was there 3 hours and did only a oil change but charged full price Andy is AWFUL WONT GO BACK only a oil change but charged full price Andy is AWFUL WONT GO BACK More