Griffith Ford San Marcos

I dropped my vehicle off at the dealership on June 23 because of a knocking in the engine when the AC is running, needing a strut assembly replaced, and the engine stalling. After about a week of radio s because of a knocking in the engine when the AC is running, needing a strut assembly replaced, and the engine stalling. After about a week of radio silence, I learned that there was “coolant intrusion into the cylinder”, meaning I would need an engine replacement. Luckily, the vehicle is under warranty. However, I received little to no communication from the service department regarding my vehicle unless I called and pressed for an update. After the engine was finally replaced, I learned they didn’t work on the AC or struts at all, even though it was part of my original claim. My warranty only covers 5 days of a rental vehicle. Now, I learned that when the claim was submitted to my warranty provider for the engine replacement, they were given a coverage offer that only covered a used engine, not a new one, which they put in my vehicle. Nevertheless, they accepted the payment and proceeded with the repair (all without contacting me about this once). It is now August 30 and I still don’t have a vehicle, have not been offered anything to drive, and am potentially responsible for over $2000 of a repair that is supposed to be fully covered simply because they did not confirm the price before proceeding. DO NOT use this service department. Go anywhere else and you will get better service, only because it is impossible to do worse. More

Do not go here. Waited years for the new bronco to come out. We were top 30 at the dealer and my bronco got magically cancelled without our knowledge in April, and waited 8 months with still no VIN number out. We were top 30 at the dealer and my bronco got magically cancelled without our knowledge in April, and waited 8 months with still no VIN number and no help from dealer. Our daughter’s car went in for a repair and took them 2 1/2 weeks to learn that we paid for the Premium Warranty (3k) and wouldn’t you know it, warranty doesn’t cover that part. Rude and inexperienced staff who doesn’t know the first thing about Customer Service. More

Ian Harris did a great job for me and my family. He was very courteous and detailed. very courteous and detailed. More

We dropped our car off on July 31st. Today August 18th after calling Ford Corporate office they have agreed to fix something that is under a national recall. A bulletin went out to the dealerships coverin after calling Ford Corporate office they have agreed to fix something that is under a national recall. A bulletin went out to the dealerships covering this issue. The bulletin also explained that rentals and extended rentals are covered. After all this time with no car we are picking up our rental today. Oh and only for 10 days because they haven't put in for the extended rental yet. When corporate put in our VIN they saw that the dealership took days and weeks to put in claims and information. All the while we have no car. When we've called they tell us people are out with Covid. When we go up there...The people are standing right there in the dealership. Not out on Covid. More

Great customer service and attentive staff. The team did their absolute best to get me the vehicle I wanted at a price that worked for everyone. their absolute best to get me the vehicle I wanted at a price that worked for everyone. More

Ian Harris was very responsive and helpful. Love my new Mach-e! Mach-e! More

My son made two trips in two days (a 45 min drive) because he was keen for a Bronco. However, with passive aggressive, inexperienced and unprofessional staff here, we just couldn’t get the deal togeth because he was keen for a Bronco. However, with passive aggressive, inexperienced and unprofessional staff here, we just couldn’t get the deal together. Price went up $500 overnight. When I said I’d write a review Mr. Ojego, their finance guy, told my son the deal was off. They ought to remember there are other places to buy Ford. More

Bought a 2015 F-150 a week and a half ago and already have had a negative experience. When I bought the truck, they were friendly and "tried" to work with my payment budget. They are very persistent at s have had a negative experience. When I bought the truck, they were friendly and "tried" to work with my payment budget. They are very persistent at selling a $2,000 protection which I did not need because I have AAA. I declined the protection. The truck has a large crack on the windshield and they told me they would fix it because it wouldn't pass inspection. During the test drive, they gave me a spare key but I wasn't told that would be the key that came with the truck. Only after signing all the papers, did they give me that xxx key! On top of that after signing the papers, they told me they wouldn't fix the windshield because they discounted that cost to fit my payment budget. There is no mention of any of that in any of the paperwork I received and signed. People I know that work at other Ford told me I should have been given the key fob with the truck, even if "the customer only gave them that key". I have driven an hour to the dealership, only to be told that they would call be back the next day. It's been 3 days as of now and all they do is avoid me. The funny thing is that they don't even want to call me back for pricing if I were to pay for it myself. The salesman was nice when I bought the truck but after that, they haven't done anything for me! If they are reading this, I want them to know if they do not fix their business model or the issues I am having, they will hear from me and possibly an attorney. Beware of the staff, including management. More

If you’re looking for service after the sale, don’t come If you’re looking for service after the sale, don’t come here. Purchased new car, after 7700 miles, brought in for a transmission concern, after 9 d If you’re looking for service after the sale, don’t come here. Purchased new car, after 7700 miles, brought in for a transmission concern, after 9 days without car and multiple attempts for update, vehicle was still not even looked at. Very poor customer service and lack of communication. All we needed was an update or some sort of hint of progress. ******WILL NEVER COME BACK AGAIN ****** More

I brought my 2019 Ford Fusion to them with an I brought my 2019 Ford Fusion to them with an overheating problem. They diagnosed it was a known issue and that I would need a new short block(engine I brought my 2019 Ford Fusion to them with an overheating problem. They diagnosed it was a known issue and that I would need a new short block(engine). When they claimed it was ready, it overheated 4 hours after picking it up, 2 hours away from their location and home. I was forced to bring it to Ryan Ford in Sealy, Tx as it was the closest dealership. They diagnosed it was a leaking hose that attaches to heater core. They also showed me the mechanic at Griffith Ford damaged my heater core pipe by using pliers to take off hose. To repair, I would need a new heater core, which requires removing the dash. Since it was damage caused by Griffith, it would not be covered under warranty. I called Jamie at Griffith and he said his manager, Carlos would take care of it. Two days later, I received a call from Jamie, and was told they were reviewing tapes because the mechanic said he did not damage. It took them 10 days and a call from me to the General manager to get them to finally take responsibility of their faulty work. Ryan Ford also noted the mechanic did not tighten down wires to the fuse box, which caused 2 fuses to blow, one connected to fan, which caused an overheating issue again. A couple days later, the check engine light came on, I checked code, it's an O2 sensor. I called Griffith at 11am, specifically Carlos, the service manager. The very nice lady that answered the phone took all my information and said she would relay the message. I waited until the next day at 2PM to email the GM to warn him that I would post my experience on social media. A couple hours later Carlos decides to call. Keep in mind, he never called me to see how my car turned out, or to check on me, since HIS service department added more damage to an already screwed up situation. I'm going to have the O2 issue repaired locally, but this is my last Ford vehicle. A motor on ANY new vehicle should not have to be replaced. The sad part it is a known issue. If you insist on buying Ford, it would be worth the 2 hour drive to Ryan Ford in Sealy if your in the San Marcos area. The service manager there kept in contact with me almost daily updating progress. He even texted me on a Saturday to make sure the car was doing ok. I received the exact opposite service at Griffith Ford. More