Grieco Toyota

BUYER BEWARE! ! I recently purchased a vehicle from Greico Toyota that needed two simple bumper clips. They reassured me that the the vehicle would be fixed within ! I recently purchased a vehicle from Greico Toyota that needed two simple bumper clips. They reassured me that the the vehicle would be fixed within 2 weeks. YES 2 weeks for clips. Found it to be a long wait but, we trusted them. After the 2 week wait we received no updates. So we reached out for updates. They told us the vehicle was fix ready for pickup. WRONG!!! 20 minutes after driving away my bumper along with the lining along with the accessories from the bumper flew off causing MORE damage. I reached out to the dealer on the side of the road because at that point my car was not safe to drive. Only for them to tell me. That it was my fault for being impatient. Yup it was my fault that they did not fix it within the weeks. Sorry but 2 weeks is more than enough time for two clips. They refused to take responsibility. Causing me to go through my insurance for help. Fortunately enough they understood and where apologetic for what happened although it was not their fault. My insurance referred me to a repair shop 1 mile from the dealership who confirmed the bad reputation that Greico Toyota has. They told me they stopped doing business with Greico because Greico would bring cars that needed repairs but expected the repairs to be done quick and chopped just to make a quick sale. Needless to say the repair shop cut ties with Greico for bad business. Greico gives Toyota a bad name due to their unprofessional rude staff. They are sharks!! What happened to serving the customer and customer service skills?!? STAY AWAY. And read the horrible reviews. The goods ones where probably paid for. Again STAY AWAY More

DO NOT BUY A CAR FROM HERE. I purchased a car here in March. Come to find out it would not pass inspection. I reached out to Aimee and asked her if they could remedy the problem I purchased a car here in March. Come to find out it would not pass inspection. I reached out to Aimee and asked her if they could remedy the problem. She told me they would not fix the problem but to take it to another shop and ensured me they would reimburse if I sent her the invoice. Once i did that, she told they would not compensate me. Extremely unprofessional. They are selling cars that are NOT ROAD LEGAL. Now I can’t get ahold of them. More

I had been looking for a good car for a long time and Eddy was very kind and helped me find the car that I wanted Grieco has one of the best customer services thanks Eddy for your patience. Eddy was very kind and helped me find the car that I wanted Grieco has one of the best customer services thanks Eddy for your patience. More

I recently had my Tacoma serviced and had a pleasant experience dealing with Brad. However, when I brought up a concern of some minor damage that my vehicle sustained while having the tires replaced, my experience dealing with Brad. However, when I brought up a concern of some minor damage that my vehicle sustained while having the tires replaced, my concerns were dismissed. I understand that it is difficult to find good help these days. Customer satisfaction does not seem to be a priority anymore. Although I have had mostly good experiences in the many years of dealing with this location, I find it difficult to believe that I will be returning for future service or purchases. More

I want to reiterate the criticism in some of the other reviews that I had, unwisely, chosen to ignore. This morning, Grieco listed two used hybrid highlanders in inventory. I emailed them to set an app reviews that I had, unwisely, chosen to ignore. This morning, Grieco listed two used hybrid highlanders in inventory. I emailed them to set an appointment at about 1 in the afternoon and received a chipper confirmatory email telling me that the one I liked was available and I should come on in. So I set an appointment for 7 PM. When I arrived, they had no idea who I was and told me I was probably speaking to their call center in Florida. First big warning sign for me - OK you want to move your customer relations out of state, fine. But in this day and age you can't have your Florida minimum wage employees get the details to the RI dealership employees the same day?! Optimistic, I proceeded to joke with the salesperson (who was perfectly nice) and pull up the car I was interested in on my phone. She said she would go get the key. She came back in 5 minutes to tell me "That car sold last night. Our system doesn't update until the next day, so they wouldn't have known in Florida." Strike 2. Again, what computer system in this day and age doesn't update inventory instantly? Something smells funny. Then the salesperson proceeds to say "Unfortunately we don't have any other used hybrids on the lot. Is there something else I can interest you in?" STRIKE 3! There were TWO hybrids listed on that lot as of this morning. Are you telling me that both of them sold last night?! Now this smells to me more like a 'bait and switch.' List a desired vehicle in inventory to get me on the lot, then tell me it is gone and try to sell me something else. That's just being a gross human being and a time-waster. My business has gone elsewhere. It could be that they did sell both cars today. I don't know. If that is the case, then they are just grossly incompetent on the technology side and I would encourage people not to go there because do you really want someone using computers from the 1990s? The alternative is worse - that they are fraudulently listing inventory they don't have to lure in customers. Given the number of reviews that report arriving onsite to find that the car they wanted was recently sold, I have this sinking feeling in my stomach that this may be the case. I try to think the best of people. There is a rule called Hanlon's razor: "Never attribute to malice what you can attribute to stupidity." I'm going to just say that they should fire their xxxx Florida call center and hire real Rhode Islanders if they want to be a Rhode Island car dealer. But you've been warned. YMMV. p.s. As of my writing this review, the car I was interested in is still listed as available on their website even after the sale person told me the 'computers had been updated.' Hmmmm. More

I worked with Bruce. He was great. Not your typical car salesman grueling experience. He was honest, patient and understanding. The dealership was fast and easy to work w He was great. Not your typical car salesman grueling experience. He was honest, patient and understanding. The dealership was fast and easy to work with. I highly recommend! More

I had the pleasure of working with Aimee on the purchase of my new used vehicle. She made the process so easy. And she even delivered the vehicle to me. Great job Aimee. Thanks again!!!! 1 happy customer 🙂 of my new used vehicle. She made the process so easy. And she even delivered the vehicle to me. Great job Aimee. Thanks again!!!! 1 happy customer 🙂 More

Do not trust what they tell you on the phone! !! I made an appointment over the phone to test drive a vehicle today. It's the hard-to-find Corolla Cross, so I was excited they had some available. !! I made an appointment over the phone to test drive a vehicle today. It's the hard-to-find Corolla Cross, so I was excited they had some available. We drove 30 minutes from Massachusetts to the dealership, only to be told they don't actually have any available to test drive, but some are coming in a couple weeks. When I asked why I was allowed to make an appointment for a car that didn't exist, the sales rep informed me that they use a "third party" to schedule appointments and their job is to get customers through the door. The manager said this third party cannot see specific details on which cars are there and which ones are in transit, which is a problem because I'm sure this isn't the first time that's happened. They apologized for the inconvenience, but what a scummy business practice. I wasted an hour of my time for nothing. Looks like I'm not the only one who has experienced this problem looking at their reviews. More

I had my first visit to service and it was beyond my expectations. They were professional, punctual and did an outstanding job installing my mud flaps. They also matched a lower price I found on line. G expectations. They were professional, punctual and did an outstanding job installing my mud flaps. They also matched a lower price I found on line. Given todays world of bad attitudes and half baked service, this was a surprisingly pleasant experience. I will absolutely use them again for service. JR More

Angel Perea was a pleasure to deal with. He actually knew all about the different lines of cars and helped me find the one that fit my budget. He helped me prioritize what was important and He actually knew all about the different lines of cars and helped me find the one that fit my budget. He helped me prioritize what was important and what I could do without with regard to options and packages. He encouraged me to drive different models to get a feel for how they handled. He helped negotiate the trade in value of my car. I was disappointed that the price point was above the MSRP but I shopped two other dealerships and both were above the MSRP. A strange new world. The delivery was smooth, financing found a better rate for me than Toyota was offering and they dealt with the DMV. I added mud flaps and Jake in service gave me a nice discount since I purchased the car from Grieco. I am very pleased and would purchase again from Grieco. More