Grieco Toyota

I had ben shopping around for a while looking for a good price. All the other dealerships I went to tried only to sell me a vehicle they had on their lots and didn't really ask me what I truly wanted. The price. All the other dealerships I went to tried only to sell me a vehicle they had on their lots and didn't really ask me what I truly wanted. Then I went to Fox Toyota, and that all changed. Kevin sat me down first, and asked me how he could help me. I told him what I was looking for and he went through the whole process with me. His assistant Josh then set out to find the vehicle I wanted. He kept updating me on the progress and arrival date. It turned out to be by far the easiest car buying process I had ever had. He was always looking out for what I wanted, was never forceful or pushy. When we settled on a final price it was below what all other dealerships prior had offered, it was easy, no back and forth, no waiting for sales managers, no "well this is the best I can do". Like I said, everything was so easy and went smoothly, and I ended up driving away with the vehicle I wanted. They have a customer for life and I plan to send everyone I know to Fox Toyota to see Kevin and Josh!! More

This is the second vehicle I purchased from Ryan Shattuck at Fox Toyota. I originally went to Fox Toyota because it was the only dealership that had the exact vehicle I was looking for in stock on their lot. at Fox Toyota. I originally went to Fox Toyota because it was the only dealership that had the exact vehicle I was looking for in stock on their lot. In working with Ryan, I felt comfortable in the negotiation process and trusted that he was advocating for me. When I was looking to upgrade to a new vehicle, I knew that I would return to Fox (even though there are Toyota dealers closer to my home). I contacted Ryan and purchased my next vehicle from him as well. Fox Toyota is a dealership that I trust and would return to again without hesitation More

My experience was excellent. I needed to trade my car, sell it to my daughter, and buy a new car. The staff was patient and handled all transactions with professionalism. sell it to my daughter, and buy a new car. The staff was patient and handled all transactions with professionalism. More

I just bought a new Toyota Corolla S. The staff at Fox Toyota were friendly and accommodating. They gave me a great trade in value on my old car, and helped me get a into a new car in a price range that I Toyota were friendly and accommodating. They gave me a great trade in value on my old car, and helped me get a into a new car in a price range that I could afford without making me feel pressured in anyway. The staff went above and beyond to make sure I was happy with every feature in my new vehicle, and even went out of their way to make sure I could get the model and color I was hoping for. They made what could have been a very stressful experience, pleasant, stress free, and painless. More

Fox Toyota in East Providence RI gets my highest recommendation! I have bough all of my car/trucks from this dealership for the past 15 years. The sales staff is excellent, the service area is unmat recommendation! I have bough all of my car/trucks from this dealership for the past 15 years. The sales staff is excellent, the service area is unmatched. The people are what make this dealership. I receive a very personal tough every time I’m there. I’m finally buying a new car after years with my 1997 4Runner (purchased at Fox). I was looking for a 2013 Toyota Tacoma TRD Sport manual transmission. They didn’t have the manual transmission on the lot so the sales/management staff worked and got me the truck I was looking for in less than a week. I can’t say enough about my Fox Toyota experience. I will be a life long customer. More

I had an excellend experience at Fox Toyota when I recently bought my new Highlander. Bill showed me every detail of the car and followed up with a courtesy call the following week to see if I needed recently bought my new Highlander. Bill showed me every detail of the car and followed up with a courtesy call the following week to see if I needed anything. Sandy was an excellent help with the financing! It was such a great experience that my husband bought a new truck there two months later! More

This was the most dissatisfactory experience I have ever had at Fox Toyota and I have owned Toyota vehicles since 1986. I usually deal with Jack. In the future, I will probably deal with him again (if I go had at Fox Toyota and I have owned Toyota vehicles since 1986. I usually deal with Jack. In the future, I will probably deal with him again (if I go back to Fox). My experience this time with the service representative Jessica was very disappointing. I called Fox Toyota in early November and made an appointment to bring my vehicle in at 8:00 am, the next day which I did. I was told that I would probably be able to pick up the car by 11:30. I expected a phone call by 9:00 or 9:30 to hear the estimate work that was needed to fix the problem (engine warning light coming on). When I did not receive a call by 9:30, I phoned and asked for Jessica. I left a message for her and did not hear back from her. I then called back an hour later (at 10:30) when I did not receive a call back. I was told that Jessica was finishing up with a customer and would call me back in five minutes or so. She did not call me back until 11:00. She explained the problems that needed repairs, and she said the car would not be ready until some time after 1:00 or 1:30, which was inconvenient for me since I had to go to my job. I asked her if the car problem had been diagnosed quickly; she said that it had been diagnosed probably within 45 minutes (by 8:45 or so.) Yet Jessica had not called me until 11:00 to inform me of the estimated repairs. If she had called me by 9:00, the car could have been ready by 11:30, the agreed upon time. Why did I have to call two times and leave messages before I received a phone call back from Jessica? Why did she wait until 11:00 to call me, when the problems had been diagnosed by 8:45 or 9:00 am. This is not the right way to treat customers. I had to rearrange my schedule, and make an extra trip to Fox Toyota to get something out of my car that I needed to go to my job. Perhaps Jessica needs more training on setting priorities. If a car is supposed to be ready by 11:30 and the car was evaluated by 8:45, then it is crucial to call the customer to get approval and then have the work done right away, and not get distracted by other customers, phone calls, or other work tasks. This was a very disappointing experience with the service department, which may lead me to reconsider where I take my car in the future. More

I guess I would check "yes" to recommend them IF you do your buyer's homework first. My buyer suggestion: Do your on line shopping first. Print the website out and take the Fox SALE PRICE with IF you do your buyer's homework first. My buyer suggestion: Do your on line shopping first. Print the website out and take the Fox SALE PRICE with you. If you don't, they will start negotiating at the original full sticker price and not tell you it is on sale. Nor is the web sale price visible anywhere on the vehicle. You will lose $1,000+ if you don't know the sale price yourself. I agree as some have said that it's possible that they might not have offered as much for the trade-in vehicle to make up for the sale price profit margin lost—BUT if the offer is too low, and you have a decent, well cared for used vehicle, you then have the option to turn down their offer and try to sell your vehicle privately for the price you think is fair, and return with cash toward the new one. Other than the above complaint, they were an excellent dealership to work with, and I have no complaints about anything else. It just doesn't leave you with a good feeling when you come home after the purchase and see your vehicle (same VIN#) on their website with a sale price you weren't offered. Have not decided if I would return. I waited a couple months to write a review to see if I would cool off about this, but I haven't. I think there is a law about not being told the advertised selling price, and that ticks me off the most. More

We had a great experience at Fox Toyota. We were looking for a new Sienna, and Fox was able to get us the color we wanted in only a day or two. It was ready when they said it would be, and there were no pro for a new Sienna, and Fox was able to get us the color we wanted in only a day or two. It was ready when they said it would be, and there were no problems with the paperwork. The whole experience was very laid back and low-pressure, which has caused me to just get up and leave other dealerships. I would recommend Fox to anyone shopping for a Toyota in this part of New England. More