Grieco Toyota

Don’t go here I want everyone reading this to understand I never complain. I am one of those people that tries to see the good side of everything but I am finding i I want everyone reading this to understand I never complain. I am one of those people that tries to see the good side of everything but I am finding it really hard to with this dealership and it continues with this place. Please read this before you spend your money here because they do not car after the sale. My strut went on the right side of the car. No fault of the dealership I hit a pothole so I called to set up service. In my previous review I had to argue for two new tires based on the fact mine were bad when I purchased the car. After three weeks customer care helped me with the tires. Funny story when I got to the dealership I was told when I bought the car there was a warranty placed on tires... wipers etc so now I really do not understand why what happened with the tires happened. Guess what if it was not for Carmella in customer service I would still have not heard from the GM. When I purchased the car I was handed an invoice telling me the brakes were fully replaced. There is a grinding coming from them every day until the car drives for a few stops. The rotors put in the car are covered in rust. They reviewed at the dealership and told me the brakes needed to be 100% replaced. When I told the person I was working with that was done before I left with the car a month ago they were stunned and did not know what to say but needed to call me back. When I got the call back it now did not need brakes brakes should drive it and if it continues call them. It is going to continue. That's why I brought it in. Now the second thing. The hinges on the drivers side front and rear are covered in rust. I saw it and they greased it. Now I was told the rear hinge needed to be replaced and I need to pay $240 plus for the service. I can't begin to tell you what this has been like to deal with. a month and a half old car. Hinges, brakes and tire issues. More

Take advantage of young customers My son was sent a offer for his car. he went in they didnt honor the offer... he explained he wanted out of his lease but had some challenges. The tol My son was sent a offer for his car. he went in they didnt honor the offer... he explained he wanted out of his lease but had some challenges. The told him not to worry he was already approved he left a deposit on 1/15/2019. they cashed the check on 1/16/2019. five days later they called him and said he would need more money down. He said he couldnt do that. He asked to please have his deposit refunded and as of today 1/25/2019 still nothing. He keeps getting the run around as to why its not ready.. Very bad business More

Thank god for new ownership Had my car serviced at new Grieco Toyota and far exceeded my expectations will definitely bring my car back. Friendly staff made my experience pleasur Had my car serviced at new Grieco Toyota and far exceeded my expectations will definitely bring my car back. Friendly staff made my experience pleasurable. I highly recommend giving this dealership a shot. More

Happy Customer Very happy. The salesperson Benjamin was extremely helpful. I will recommend him to my friends. We got the vehicle on the same day. It was clean and h Very happy. The salesperson Benjamin was extremely helpful. I will recommend him to my friends. We got the vehicle on the same day. It was clean and he went over everything. More

Bad quote and messy job I brought my Prius in for brake fluid flush with a quote of $136 total over on phone and ended up paying $11 bucks over as I was not going to waste my I brought my Prius in for brake fluid flush with a quote of $136 total over on phone and ended up paying $11 bucks over as I was not going to waste my morning over $11. After service completed, I inspected the engine compartment and found brake fluid had been over filled to the brim and had spilled everywhere. More

Horrible dealership and corporate customer service I spoke with a lady this morning regarding my complaint during the purchase of my sisters vehicle. I told her that what her company could do to fix th I spoke with a lady this morning regarding my complaint during the purchase of my sisters vehicle. I told her that what her company could do to fix this situation was to have the service department look at my sisters vehicle to see if the timing belt had been replaced, if not, i wanted it done at their cost not my sisters as per the owners Manuel it was to be done at 90k miles. I was told she would call the dealership and get it taken care of. I then asked for her to call my sister as she has the vehicle. I just got a call from my sister in tears because the lady was nothing but rude and belittling. Telling my sister there is no way for the service department to repair the belt (which we know. Thats why we asked for it to be replaced) and that we should have negotiated that at the time of purchase. Per my review and my conversation with the lady every attempt we made to negotiate anything was met with a hard no. That lady then told my sister she shouldnt have bought the vehicle and should have gone else where. My sister didnt have time nor money to go anywhere else. That was the only vehicle within her budget and she needed a vehicle as she works in a different state and uber would have been too expensive. This is NOT how a company should be conducting business nor is this how you treat a customer or try to correct a situation. Your sales employee calling my sister and trying to force her to have the review taken down is poor business as well. More

The salesman that help me was awesome. I went to Grieco Toyota in East Providence looking to purchase a new vehicle. I had a salesman named Tom Smith, he was so helpful and professional. To I went to Grieco Toyota in East Providence looking to purchase a new vehicle. I had a salesman named Tom Smith, he was so helpful and professional. Tom answered all my questions and understood what I was looking for. I did purchase a car and I am very happy with my purchase and my experience with Grieco. If you are looking to buy a Toyota, please go to Grieco Toyota in East Providence and ask for Tom Smith. You won't be disappointed, he will work with you and get you the best deal possible. More

Honest and upfront. Great deal. Stay away from Balise!!!! Had a horrible experience at Balise Toyota. Disrespected. Salesman was sexist and dishonest. Working with Joe Simoes and Shanna Plunkett at Grieco Had a horrible experience at Balise Toyota. Disrespected. Salesman was sexist and dishonest. Working with Joe Simoes and Shanna Plunkett at Grieco was a real joy. More

Good people We bought a car for my Mom, wife and me last month at Grieco and Bridget was fantastic. The team there works with you until they can find a car/deal We bought a car for my Mom, wife and me last month at Grieco and Bridget was fantastic. The team there works with you until they can find a car/deal you can handle. They want you to be happy and comfortable with the deal you make. This is a refreshing approach and one that I can say with experience does not happen everywhere. Thank you Bridget and Kevin! Sincerely Sean More

Worst experience at GREICO Toyota in East Providence!! We just had the worst experience at GREICO Toyota in East Providence, Rhode Island!! On this past Thursday afternoon my husband signed papers to purch We just had the worst experience at GREICO Toyota in East Providence, Rhode Island!! On this past Thursday afternoon my husband signed papers to purchase a Toyota CHR and he traded in his old car. He did a test drive of the car prior to this and felt the car would be fine for him as he has chronic back issues and the seat of the car was especially important to him. By Sunday morning he was in serious pain and realized that the car was not going to work out. Due to a miscommunication, possibly on our part, we thought that the dealership was closed on Sunday. We reached out to the finance company and AAA on Sunday and left messages about our dilemma. On Monday my husband went to GREICO and spoke to the sales person and also to the Sales Manger on duty and he was basically told that “the car was ours and it was a done deal, the car was not sellable at the price we paid because it was considered used”. At this point it had approximately 100 miles on it. One of the reasons why they said it was a “done deal” was because the car we traded in was already off the lot. (Prior to this he received calls from the finance company and AAA and both stated that they didn’t think this would be an issue as these types of things happen often.) He called Toyota Corporate HQ of NE in Boston on Monday and they said people change their mind sometimes and it happens. They seemed very surprised that Greico would not take the car back. A case number was assigned and they said they would get back to him in 1-2 days. We have never heard back. We have lost Thousands of Dollars on this, as we had to trade the brand new CHR, which had approximately 150 miles on it, and get a new car from another Brand, not Toyota. Just a side note “We have purchased 4 cars from this Dealership when it was FOX Toyota. “!! More