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Grieco Toyota
East Providence, RI
233 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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233 Reviews of Grieco Toyota
March 11, 2019
Trade in issues Traded in my truck for a 4runner signed all the paperwork got my plates. Month later they are billing me for more sales tax as they made a mistake. N Traded in my truck for a 4runner signed all the paperwork got my plates. Month later they are billing me for more sales tax as they made a mistake. No call to tell me before they registered it. Just added another 1344.50. Guess a signed contract means nothing to them. I would not have purchased the truck thru them for the added money. Just a shadey/sleazy way of making a sale. Sent paperwork to AG's office to pursue this issue. More
by sleazy dealer
Employees Worked With
General manager
March 11, 2019
Leasing experience The sales experience was smooth, clear, and concise. Brian, the sales manager, understood the situation I was in and was willing to assist. I was The sales experience was smooth, clear, and concise. Brian, the sales manager, understood the situation I was in and was willing to assist. I was looking to turn my toyota lease in 2 years early however, I was in a tight bind due to being over the mileage and having so many payments due. I had an unrealistic price in mind however, Brian broke the numbers down perfectly for me and we were able to come to an agreement. It took a lot of negotionation, but Brian was willing to work with me and not once did I get the sense he was trying to lowball me and/or was getting agitated. I could’ve continued looking for a lower price at a different dealership, however because of the service Brian provided, I left with my new 2018 lease on the same night since it was a lease to lease. On the day I leased the new Toyota, I had visited Boch Toyota in Attleboro as well as Prime Toyota in Westwood. None of the other dealerships gave me an explaination on the numbers. They would provide a number and circle it but NEVER broke the numbers down. At the end of any deal, a sale is all about educating the consumer and ensuring they understand what they are getting themselves into. Greico is the perfect example of a dealership who educates their consumers. There was a little mishap months after the deal; however, Paul, the store owner, promptly solved the issue. Greico is a dealership that promises and delivers. Thank you Brian for educating me on the sales process. Paul, thank you for your prompt response and diligent resolution. -Sandra B. More
by Sandrab1325
Employees Worked With
Paul & Brian
February 17, 2019
Don’t go here I want everyone reading this to understand I never complain. I am one of those people that tries to see the good side of everything but I am finding i I want everyone reading this to understand I never complain. I am one of those people that tries to see the good side of everything but I am finding it really hard to with this dealership and it continues with this place. Please read this before you spend your money here because they do not car after the sale. My strut went on the right side of the car. No fault of the dealership I hit a pothole so I called to set up service. In my previous review I had to argue for two new tires based on the fact mine were bad when I purchased the car. After three weeks customer care helped me with the tires. Funny story when I got to the dealership I was told when I bought the car there was a warranty placed on tires... wipers etc so now I really do not understand why what happened with the tires happened. Guess what if it was not for Carmella in customer service I would still have not heard from the GM. When I purchased the car I was handed an invoice telling me the brakes were fully replaced. There is a grinding coming from them every day until the car drives for a few stops. The rotors put in the car are covered in rust. They reviewed at the dealership and told me the brakes needed to be 100% replaced. When I told the person I was working with that was done before I left with the car a month ago they were stunned and did not know what to say but needed to call me back. When I got the call back it now did not need brakes brakes should drive it and if it continues call them. It is going to continue. That's why I brought it in. Now the second thing. The hinges on the drivers side front and rear are covered in rust. I saw it and they greased it. Now I was told the rear hinge needed to be replaced and I need to pay $240 plus for the service. I can't begin to tell you what this has been like to deal with. a month and a half old car. Hinges, brakes and tire issues. More
by Mikeybean
Employees Worked With
Carmella is the only bright spot. The GM is useless . From what I am told his names it Peter but he will never all you back. He is too important to talk to customers. It must be all the great reviews this dealership is getting.
January 25, 2019
Take advantage of young customers My son was sent a offer for his car. he went in they didnt honor the offer... he explained he wanted out of his lease but had some challenges. The tol My son was sent a offer for his car. he went in they didnt honor the offer... he explained he wanted out of his lease but had some challenges. The told him not to worry he was already approved he left a deposit on 1/15/2019. they cashed the check on 1/16/2019. five days later they called him and said he would need more money down. He said he couldnt do that. He asked to please have his deposit refunded and as of today 1/25/2019 still nothing. He keeps getting the run around as to why its not ready.. Very bad business More
by Yorkielover
Employees Worked With
Joseph Simones Harrison Beal
December 20, 2018
Thank god for new ownership Had my car serviced at new Grieco Toyota and far exceeded my expectations will definitely bring my car back. Friendly staff made my experience pleasur Had my car serviced at new Grieco Toyota and far exceeded my expectations will definitely bring my car back. Friendly staff made my experience pleasurable. I highly recommend giving this dealership a shot. More
by Heather675
Employees Worked With
Paul Dasilva
November 30, 2018
Happy Customer Very happy. The salesperson Benjamin was extremely helpful. I will recommend him to my friends. We got the vehicle on the same day. It was clean and h Very happy. The salesperson Benjamin was extremely helpful. I will recommend him to my friends. We got the vehicle on the same day. It was clean and he went over everything. More
by Jolu
Employees Worked With
Benjamin and Nicole
October 13, 2018
Bad quote and messy job I brought my Prius in for brake fluid flush with a quote of $136 total over on phone and ended up paying $11 bucks over as I was not going to waste my I brought my Prius in for brake fluid flush with a quote of $136 total over on phone and ended up paying $11 bucks over as I was not going to waste my morning over $11. After service completed, I inspected the engine compartment and found brake fluid had been over filled to the brim and had spilled everywhere. More
by Acura22322
Employees Worked With
Employee
October 12, 2018
Horrible dealership and corporate customer service I spoke with a lady this morning regarding my complaint during the purchase of my sisters vehicle. I told her that what her company could do to fix th I spoke with a lady this morning regarding my complaint during the purchase of my sisters vehicle. I told her that what her company could do to fix this situation was to have the service department look at my sisters vehicle to see if the timing belt had been replaced, if not, i wanted it done at their cost not my sisters as per the owners Manuel it was to be done at 90k miles. I was told she would call the dealership and get it taken care of. I then asked for her to call my sister as she has the vehicle. I just got a call from my sister in tears because the lady was nothing but rude and belittling. Telling my sister there is no way for the service department to repair the belt (which we know. Thats why we asked for it to be replaced) and that we should have negotiated that at the time of purchase. Per my review and my conversation with the lady every attempt we made to negotiate anything was met with a hard no. That lady then told my sister she shouldnt have bought the vehicle and should have gone else where. My sister didnt have time nor money to go anywhere else. That was the only vehicle within her budget and she needed a vehicle as she works in a different state and uber would have been too expensive. This is NOT how a company should be conducting business nor is this how you treat a customer or try to correct a situation. Your sales employee calling my sister and trying to force her to have the review taken down is poor business as well. More
by kerstell
Employees Worked With
Dina
August 18, 2018
The salesman that help me was awesome. I went to Grieco Toyota in East Providence looking to purchase a new vehicle. I had a salesman named Tom Smith, he was so helpful and professional. To I went to Grieco Toyota in East Providence looking to purchase a new vehicle. I had a salesman named Tom Smith, he was so helpful and professional. Tom answered all my questions and understood what I was looking for. I did purchase a car and I am very happy with my purchase and my experience with Grieco. If you are looking to buy a Toyota, please go to Grieco Toyota in East Providence and ask for Tom Smith. You won't be disappointed, he will work with you and get you the best deal possible. More
by Cindy555
Employees Worked With
Tom Smith, Sandra
July 02, 2018
Honest and upfront. Great deal. Stay away from Balise!!!! Had a horrible experience at Balise Toyota. Disrespected. Salesman was sexist and dishonest. Working with Joe Simoes and Shanna Plunkett at Grieco Had a horrible experience at Balise Toyota. Disrespected. Salesman was sexist and dishonest. Working with Joe Simoes and Shanna Plunkett at Grieco was a real joy. More
by timkenneyeghs
Employees Worked With
Shanna Plunkett
