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Gresham Chrysler Dodge Jeep Ram
Gresham, OR
1,136 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,136 reviews
September 29, 2015
Sale Manger Joe needs Charm school So my wife and i Have Been looking for a minivan for A couple of Months , back and Forth with car Dealers , man i tell you It is A very Brutle Used ca So my wife and i Have Been looking for a minivan for A couple of Months , back and Forth with car Dealers , man i tell you It is A very Brutle Used car world out there what a market , And most salesman Rip your throat out before you even walk in the door LOL we Finally found one At Gresham Dodge in Portland ,Oregon Area Nice Van Dodge Grand Caravan SXT used 21000 miles on it , i was Able to Get 824 dollars off based on van was retailed at price to sale , But the Bad thing about it was Joe at the Dealership i think they call him A Genral Sales Manger very Rude not very friendly seemed overwelled ,never greeted me or sayed hello , joe is very into his World it seems . so i was Putting down 2500 to make the sale go through but i still wanted my wife to come the next day so she can see and approve of it also you know wht they say Happy Wife Happy Life im A true believer in that . Anyway Joe wanted to write up a contract that if we did not get the car they were going to keep My 2500 Dollars i put down ? WHAT!!! Joe there are laws that i can return that car within certain amount of time And get my refund and stop the sale so it sounds like he wanted a seprate contract to keep my 2500 if we bailed out on the deal ,ok Joe Whatever , i have never been treated so bad by a Genral Sales Manger of a Car Dealership , will i go back No did i like the service Dave The sales Guy And Lars the Finance Guy Gave me exeelent service ,they were very Professional , i will never return to Gresham Dodge based on JOE and the way I was treated . im Also glad my wife was not there She would of Walked on that one and i would of Supportted her . Is the Minvan A good Buy yes and its a very Nice Vehicle my wife will be happy . We pick it up today 9-29-2015 and i Hope Joe Stays in His DogHouse where he should Stay and have no Action With Customers , the owner Must Keep him based on Car Sales , if i was the owner Joe would not be There ! Over All Great Buy Nice Van , But Joe makes It a not so happy experience At Gresham Dodge . Thanks Dave And Lars you made it worth buying there . sorry you have to put up with A reall unhappy Genaral Manger all the time i, Hope that Changes for you and the other Employees that work there. i Also wanted to say I did Pray Joe and his family i can See they do need alot of prayer .:) We may not like someone But we Still have to love them ...Amen More
by Im Glad its Over
Employees Worked With
Dave and Lars
September 26, 2015
Looking at a used car Spoke with sales person Tonia. I had my heart set on a used vehicle and after talking with my fiancé, we decided to ask for a lower price than the car Spoke with sales person Tonia. I had my heart set on a used vehicle and after talking with my fiancé, we decided to ask for a lower price than the car was listed for. Tonia sent me demanding and mean text messages that was very unprofessional. When I called to talk to the sales manager Ron, to complain, he was no better. Instead of just- simply saying... that they could not lower the price they continued to be rude. Lost a customer over $1,000.00 wow! You know they are already making a huge profit on the used cars people trade in. This is why I hate dealership car lots. More
by Won't be back
Employees Worked With
IN SALES: TONIA AND SALES MANAGER RON
September 04, 2015
Poor Customer Service (Sales Dept Only) I was in the market for a SUV. I went to this dealership to take the car for a test so that I could compare to others I was looking at. This was on a I was in the market for a SUV. I went to this dealership to take the car for a test so that I could compare to others I was looking at. This was on a Wednesday, the following Monday I went again this time with husband in tow to compare. On Tuesday we decided to go back and buy the car. We were told we couldn't buy it and should wait until the following day when the original salesperson was there. We were taken back by this but did as requested. Finally we went in on Wednesday. We don't live in OR and was a drive for us. All we really wanted was a car. After being jerked around from multiple people on my trade we finally bought the car. This car has so many options its a tad overwhelming. I was not shown ONE THING!!! The only thing they did was give me a car with no gas, and hooked my phone up. I do not think I'll buy another car from them. I only went there because the Service Dept is TOP NOTCH. More
by Danisue
Employees Worked With
No clue what his name was. Was not the one I started with.
September 04, 2015
(SERVICE DEPARTMENT ONLY) I bought a new SUV from this dealership. My review on the sales department was the truth, HORRIBLE. I do want to talk about the Service Department I bought a new SUV from this dealership. My review on the sales department was the truth, HORRIBLE. I do want to talk about the Service Department. After I bought my car is started to have an issue to the point I had it towed due to being afraid to drive it. The Service Manager drove out to my home on a Saturday to look the car over. He made an assessment and told me the car was safe to drive to the shop for repair. I took the car in on Monday, Ken gave me a rental car and told me I'd have the car in two days. As promised they fixed the small dent on the door, and the problem that brought me there in the first place. When I got back into my car he also filled it up with gas. I cannot say Thank you enough to Ken and the whole Service department for going ABOVE and BEYOND when it comes to Customer Service. If I need service again I will go back, but only because of Ken and his team. Thank you!! More
by Danisue
Employees Worked With
Ken
August 19, 2015
purchased a new challenger and had some service done Ken knudson is one of the best in the industry. He goes out of his way to help or get what u need even on his personal time. Ken knudson is one of the best in the industry. He goes out of his way to help or get what u need even on his personal time. More
by crash521
Employees Worked With
ken knudson
August 18, 2015
Best experience of my life I have had bad eperiences at dealerships in the past. The compassion and caring that these people showed to me was remarkable. I was by far in need of I have had bad eperiences at dealerships in the past. The compassion and caring that these people showed to me was remarkable. I was by far in need of lots of time and energy and that's exactly what I got. Mike Farley (salesman) and Lars (financial) and everyone else who worked so hard to make this happen for me. can't be beat. I will recommend Gresham Dodge to everyone. Thanks so myuch for helping me and sending us home with a new vehicle. More
by patbean
Employees Worked With
Mike Farley and Lars
August 11, 2015
Poor quality Looking for military discount. Disabled Marine Veteran. Was ready to sign the closing purchase contract for cash on 2015 Jeep Wrangler Sahara. W Looking for military discount. Disabled Marine Veteran. Was ready to sign the closing purchase contract for cash on 2015 Jeep Wrangler Sahara. Was told I had to be a 20 yr retired Veteran to get the Military Discount (750.00).. I almost died serving my country and all this xxxxxxxxx about being a 20 yr veteran (Disabled Retired) wouldn't count), I took my check book and drove off. I even made a offer on a 2015 Jeep Trail Hawk. Was supposed to be Safety Checked ???? Took it for a test drive and found the horn wouldn't work. Back into the shop and after 45 minutes they still couldn't find the problem. In the mean time the Salesman Lee, said lets hurry up and sign the purchase contract, without the horn not being fixed. xx. 45 minutes later horn problem still hadn't been repaired. Pretty bad a "Lemon" Car the first 30minutes after being test driven, Talk about buyer's remorse. It's a shame Gresham Chrysler. can't get their xxxx together... I later checked on the 2015 Jeep Trail Hawk (reviews) nothing but complaints * Glad, I took a hike. Now, looking at Toyota. . More
by Jeepbuyer
Employees Worked With
Lee
July 22, 2015
nice place to loose your money First time I came here was treated very very badly. Tried to give us next to nothing for our trade in and would not drop the price of the suv we wante First time I came here was treated very very badly. Tried to give us next to nothing for our trade in and would not drop the price of the suv we wanted. Second time was the last straw. Told me to sale my truck on craigslist and walked off on me. Had a 2007 big horn and he acted like I had a pile of junk. These people really suck More
by Joshua
Employees Worked With
sales manager
July 04, 2015
Best dealer service department I've used.....By far! I live in Vancouver, WA and drive all the way to Gresham Dodge to have my vehicle serviced. My local dealer damaged my car multiple time when it was s I live in Vancouver, WA and drive all the way to Gresham Dodge to have my vehicle serviced. My local dealer damaged my car multiple time when it was still new so I had to find someone else I could trust to service it competently and treat it with the same respect that I do. I found just that with Ken and his team at Gresham Dodge's service department. Every time I come in, they seem genuinely happy to see me, they are very friendly and easy to talk to, they are always very up-front and honest with me about my vehicle and it's needs, without ever trying to oversell me on unnecessary service items. I have already referred multiple friends and colleagues to them and they are also pleased with their experiences. I wholeheartedly recommend them to anyone looking for an honest shop to have their jeep/Chrysler/Dodge vehicle serviced. More
by Rusty Couch
Employees Worked With
Jeremy, Ken
June 15, 2015
Great price negotiations excellent customer service We came to gresham dodge after a terrible experience at gresham Nissan. We were looking for a used chrysler van. Will Hatton was an excellent custome We came to gresham dodge after a terrible experience at gresham Nissan. We were looking for a used chrysler van. Will Hatton was an excellent customer service salesman. He didn't pressure us at all and gave us our space. He answered all questions. We negotiated a great price. Will made sure the van was detailed every inch before we drove it home. I would recommend dealing with Will and gresham dodge! More
by Mykmartini
Employees Worked With
Will Hatton
