Gresham Chrysler Dodge Jeep Ram

Service Department-Service writer Been there twice to get an inspection. No one in a real big hurry to help you. Turned away at the door. So business must be good since they don't n Been there twice to get an inspection. No one in a real big hurry to help you. Turned away at the door. So business must be good since they don't need anymore.... More

Great Service Make sure you work with Jeremy! he is great. A real straight shooter that will tell you what you need and what can wait. Great service! Make sure you work with Jeremy! he is great. A real straight shooter that will tell you what you need and what can wait. Great service! More

Unethical incompenent repair service Took my truck into this dealership 3x starting end of June 2016 for what was thought to be a TCM (Transmission Control Module) problem my personal mec Took my truck into this dealership 3x starting end of June 2016 for what was thought to be a TCM (Transmission Control Module) problem my personal mechanic was unable to resolve after two months of trying. This dealership found a code P0931 which has to do with the gears (transmission). I told them what I had read on dodge forums and gave them history of the cluster panel lighting serv 4x4 and intermittent engine shut down and immediate restart problems I was having while driving. I had recently had the alternator and battery replaced by my mechanic. I spent over $1300 and made 3 trips and the the TCM issue I mentioned I had read about was never addressed. Instead they replaced the battery, alternator and cables. Never touched or researched the P code (Powertrain aka: transmission). The truck completely failed about a month later I towed it to another dealership who had the same codes and immediately tested the transmission. $1000 more later they found the TCM sensor was bad, replaced and fixed my problem. I contact upper management at the first dealership and they refuse to explain why they never addressed the transmission codes and why it took 5 labor hours to install a battery, alternator and battery cables. They claim they earned their money. I am not a mechanic but I can understand that a P code means powertrain.. not alternator or battery. They also never returned or credited me for a core charges on the alternator or battery they replaced and I didn't need to begin with. This dealership DOES NOT listen to their customers when they tell them they want certain things checked out they spend your money on things that don't need fixed. My mechanic check my battery and swapped out the alternator two weeks before hand.. nothing wrong but was done for preventive just in case and at no charge. He's willing to confirm this. This Dodge dealership service dept. totally ripped me off. I'm 56 and female maybe that had something to do with it. More

good experience went and got a 2016 dodge charger rt from them and my experience from the beginning to the end was 10 out of 10 from negotiation to to getting the pay went and got a 2016 dodge charger rt from them and my experience from the beginning to the end was 10 out of 10 from negotiation to to getting the payment i wanted and rate was better then i expected these guys really treated me good from the salesman Taylor to the sales manager garry even the fiance guy got us in and out quick i forgot his name i bought a key they programmed it for me free and had a ding on my roof fixed it for free and got me a car rental on them didn't pay anything first time buying a car from them i would definitely go back if im in the market for another car one more thing they didn't low ball me on my trade they paid it off no negative went into the new car if you go their i would definitely ask for the people i worked with their the really hooked me up More

A good experience We bought a 2014 Ram 3500 from Tim Garcia at Gresham Dodge. Although it was a used truck, Tim and the service dept. went the extra mile to make sure t We bought a 2014 Ram 3500 from Tim Garcia at Gresham Dodge. Although it was a used truck, Tim and the service dept. went the extra mile to make sure that they took care of us. I would recommend Gresham Dodge to anyone. More

Bait and switch I was told over the phone that the deal we had worked on would work when I got there their prices were totally out of line a basic bait and switch if I was told over the phone that the deal we had worked on would work when I got there their prices were totally out of line a basic bait and switch if you need to buy a ram truck don't buy it there More

Worst experience ever This was the worst car buying experience ever. VERY incompetent finance people. Refused to give listed sale price. They said they can only give the sa This was the worst car buying experience ever. VERY incompetent finance people. Refused to give listed sale price. They said they can only give the sale price if we take wholesale for the trade in. If we want more for the trade then we need to pay retail for the new car. Sent a check for the taxes and told us to get the plates ourselves cause "that's just how we do things". Would not re-write the loan to lower our payment when they found out our payoff on the trade was a lot less unless we bought a warranty. HORRIBLE CUSTOMER SERVICE, SHADY DEALINGS, WORSE THAN DICK HANNAH!! Don't buy a car here unless you enjoy being bent over. More

Worst car shopping experience If your into sales men double talking, ripping you off, and wasting your time.. This might be your dealership, for the rest of us worst experience I h If your into sales men double talking, ripping you off, and wasting your time.. This might be your dealership, for the rest of us worst experience I have had. Went in to buy a Cherokee possibly, and after over a hour of sales people not being honest, we found on their website it was being offered for a price, their final offer was what they listed it for plus some extra mark up. Ohh and hey offered half of blue books "fair trade in value" on our car. What a waste of time, and frustrating experience. I will make a special point to waste more time letting people know how dishonest they are. You don't have to waste hour or more of time to say we won't make a deal or negotiate. More

Do not do buisiness here ! I spoke on the phone to a salesman named JERRY about a chevy I was interested in. I explained to him that I Lived an hour and a half away and had a ve I spoke on the phone to a salesman named JERRY about a chevy I was interested in. I explained to him that I Lived an hour and a half away and had a very specific price in mind for the truck and didn't want to waste his or my own time if it was not possible. He said "it was a deal" and said to come on up. Then 3/4 of the way there I got a phone call from Tanya and she told me that Jerry had gone home and the deal was not possible. I expressed my frustration because I was very clear with Jerry about the price . She got very rude and told me "whoa whoa whoa , don't blame this on me". I proceeded to the dealership because I was almost there anyways. I was explaining the situation to another salesman when Tanya came out being rude and confrontational. I told her "I just want to look at the truck" and she told me "Yeah well I have the keys and don't have to let you". I then proceeded to the sales managers office. I think his name was Rick or Nick. Before I could explain to him the poor attitude of Tanya he told me " If you aren't willing to pay the asking price then we have nothing to talk about" . I have never been treated so poorly by a business in my life! More

Parts department is an epic failure. 3 months ago I order some weather tech floor mats for our 2010 Dodge Ram Truck. I have been calling them every month checking on them to see if they h 3 months ago I order some weather tech floor mats for our 2010 Dodge Ram Truck. I have been calling them every month checking on them to see if they had come in. Today I call again and was told she did see the order, I stated I had ordered them months ago and all she said who did you order them from. I don't know I called the parts department and ordered them from a guy. The point is your parts department is a failure and I would of thought that just one of the other calls I had made they would of figured out they had not been ordered. The response today was oh I don't see the order and oh well. I will never take my business to you again the lack of follow through is unbelievable. Went on line direct to weather tech and I'm sure I will receive my product a lot faster than it took your business to tell me they didn't have my order. More