Gresham Chrysler Dodge Jeep Ram

Everyone at the dealership was willing to help with any needs or questions we had. They addressed our needs, were interested in our wants, and did their best to match us with the right vehicle. Pat gave us needs or questions we had. They addressed our needs, were interested in our wants, and did their best to match us with the right vehicle. Pat gave us all the time and information we needed. He was thorough and kind showing us a total of sux vehicles from all over the lot. The key retrieval process could be less cumbersome when customers are wanting to look at multiple vehicles. I’m not sure what the “final vehicle pricing” is referring to. They were clear about what was being included in the lease and how we got to that number. Trade-in was fine…would have liked to have a chance to empty out my rig at home prior to signing it away. Finance office, Heather I think, is great! She even got my Smokey Bear plates late in the game when I forgot to ask earlier…would have preferred to pay cash for them but the lease total was fine. More

Very clean, met at the door. Very helpful, nice and knowledgeable employees ESPECIALLY from JR. He was a great pleasure to work with! Very helpful, nice and knowledgeable employees ESPECIALLY from JR. He was a great pleasure to work with! More

Good service and detail. Enjoyed working with the crew in getting the vehicle I was looking for. Enjoyed working with the crew in getting the vehicle I was looking for. More

I had an emergency with my 86 year old mothers 02 P T cruiser . She had a dead battery on Sunday, so I changed it for her that afternoon . I accidentally arced the cables briefly causing a fuse to blow. cruiser . She had a dead battery on Sunday, so I changed it for her that afternoon . I accidentally arced the cables briefly causing a fuse to blow. I could not find the fuse that powered the interior lights/outside mirrors/door locks, and (most importantly to her) The radio. I drove into the service department doorway at 4:15 Monday afternoon and the service writer Keith was on the phone, [ on hold ] , but directed the young man to go get Sean or Shawn . When he (Shawn) came up and looked under the hood at the fuse block, he turned to me and smiled and said just a minute, I'll be right back, he came back with a little yellow fuse and plugged it into the fuse block and like magic , the radio lights and everything else worked! They would not take any payment, so I wanted to voice a 5 star kudos to the Monday evening crew in the service dept. You saved the day for my mom, and she was very thankful to you all .( And I am too, since it was my mistake.) Many Thanks P.J.Hall........... More

Unprofessional and not people friendly, seems they rather make the sale 1 time rather than have repeat customers. Since May have a good experience I unfortunately did not. make the sale 1 time rather than have repeat customers. Since May have a good experience I unfortunately did not. More

I recently had the unfortunate experience of dealing with Gresham Chrysler, Dodge, Jeep, Ram, and I feel compelled to share my disappointing encounter with others. In all my years of purchasing cars, I have Gresham Chrysler, Dodge, Jeep, Ram, and I feel compelled to share my disappointing encounter with others. In all my years of purchasing cars, I have never encountered such a lackluster and unprofessional dealership. The transparency one expects from a reputable dealership was sorely lacking at Gresham Chrysler, Dodge, Jeep and Ram. Prices were vague and if you get PAUL JOHNSON make sure to run the opposite way. PAUL JOHNSON will look you in the face and without missing a beat LIE!! He attempted to extort thousands of dollars from me. Attempts to get a straightforward answer regarding additional fees were met with evasion and ambiguity. It became apparent that the dealership's focus was solely on making a sale rather than establishing a trusting and mutually beneficial customer relationship. The final straw was the financing process, which was marred by no explanations and what should have been a straightforward and transparent transaction turned into a convoluted mess, leaving me feeling deceived and taken advantage of. In conclusion, I cannot in good conscience recommend Gresham Chrysler, Dodge, Jeep, Ram, to anyone seeking a reliable and customer-centric car-buying experience. The lack of professionalism, transparency, and overall commitment to customer satisfaction make this dealership one to avoid at all costs. Save yourself the frustration and disappointment by exploring alternative options that prioritize honesty and integrity in their business practices. From my lips to Gods ears DO NOT GO HERE!!! More

Deal went very well, did 95% via text. Had one minor communication problem. That was fixed. Had one minor communication problem. That was fixed. More

I took a car here for simple repair . They quoted $60 diagnostic . I told them what was wrong . My powersteering sensor was leaking. That's my cost $54. It is unobstructed access for They quoted $60 diagnostic . I told them what was wrong . My powersteering sensor was leaking. That's my cost $54. It is unobstructed access for replacement. 3 min to replace in and out. They gave estimate of $185. When they called to conferm repair it was $895. They also then claimed the $185 was the diagnostic fee. Obviously I did not let yhem do the repair. If the repair shop is in my opinion this Shady I would never trust the dealership to sell me a car. Dishonest is dishonest! More

Was clean, friendly and very informative. My sales associate went above and beyond for me and also made sure my child was comfortable during the whole experience. My sales associate went above and beyond for me and also made sure my child was comfortable during the whole experience. More

We came 4+ hours to purchase a truck we were working on a deal over the phone prior to driving down. When we got there, despite filling out our credit app the day before, they had done nothing until we got t deal over the phone prior to driving down. When we got there, despite filling out our credit app the day before, they had done nothing until we got there short of parking the truck up front. When we saw the truck, the bumper was damaged (which it wasn't in the online photos) and it had over 400 miles on it rather than the 50 advertised (I took screenshots of both the bumper and the mileage). They tried telling us that the "lower" price was because of the bumper, however 3 different people did not tell us that prior to driving down. They agreed to swap the bumper and we dealt with the mileage. After driving over 5 hours (traffic), we spent another 5 at the dealership working on paperwork, getting the right interest rate, etc. We had to apply for membership with a local credit union. The salesman marked on the app that we "live/work/worship" within the 5 local counties (we do not). We asked if that mattered (the false answer) and we were told it would not. When we got to the part where we saw the breakdown of our trade-in (a '24 GMC Sierra 3500), we were told on the phone by Ali that they would give us $90k. He never once said that included a tax credit. He lied to the other Asst Sales Mgr (of which they seem to be very heavy on) and said he did tell us that. No. We definitely would have remembered that. They made us leave our GMC since they effectively "owned" it, but we couldn't take the new Ram because they had to do some work on it (bumper, scratches, etc) so we were given a loaner for the rest of the night so we could go to our hotel. After waiting yet another 3.5 hours the next day for detail work, we were finally on our way back home. 10 days later, we get a call from the credit union asking about our residency. They only JUST received the application. Last we heard, it was being sent to underwriting regarding our answers. In the meantime, my husband called the dealership, spoke to 3 different people again regarding the situation and that they need to make sure our GMC is still there in case this whole thing comes unraveled. No one has confirmed that, yet. Over the course of the evening, we were notified of 4 more hard inquiries on our credit (this makes 7 by them total). We have excellent credit. We just aren't taking a massive interest rate unnecessarily. But considering they haven't confirmed our trade in is still there and it appears they're scrambling to get a good rate, they're scamming people. How can they possibly sell our trade in when it hasn't even been technically transferred to them, yet? Edit to add: Just ran the Carfax on the truck we purchased and turns out it's USED, not new!!! Watch out for these guys. Yo-yo tactics, liars, scammers. I'm regretting ever driving down and giving them our business. We should have paid attention to the red flags. I'd get out of this deal in a heartbeat to never have to deal with them again. More