
Gresham Chrysler Dodge Jeep Ram
Gresham, OR
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You certainly do not offer transparency in your pricing. Our Price changed multiple times in fees that you changed on us throughout the process. Delivered the car to us without a trip permit and without Our Price changed multiple times in fees that you changed on us throughout the process. Delivered the car to us without a trip permit and without a copy of our paperwork that is not inclusive of everything we signed, notably the sales order that shows the fees that were discussed. I will certainly share with my friends and family your business practices. More
We had a great experience buying a vehicle! Tate is a super star!!! He excels at professionalism, superior customer service, and is trustworthy. The process was quick and easy! We are very sati Tate is a super star!!! He excels at professionalism, superior customer service, and is trustworthy. The process was quick and easy! We are very satisfied! More
I submitted a credit application on 12/30/23 to see how much it would be to purchase a used truck. Told my sales consultant that it was filled out and was assured she would get back to me. From the afterno much it would be to purchase a used truck. Told my sales consultant that it was filled out and was assured she would get back to me. From the afternoon of 12/30/23 and all day Sunday 12/31/23 i kept checking in to see what the numbers would be. Kept getting texts back saying they're working on it and would let me know shortly. Monday 1/1/24 i get a text from my sales person that the truck i had put a credit app on sold the night before and if i wanted to get numbers on a new one. Needless to say i was frustrated and upset that the truck i had inquired and submitted a credit application on was never looked at. I have tried multiple times to contact my Salesperson Aleksandra with her telling me she would have a manager call me. on 1/2/24 Paul, who is a sales manager, listened to what happened and assured me he would call me back. He didn't. Didn't here anything from anyone 1/3/24. I called again on 1/4/24 asking to speak with a manager. I was put on hold and Dante picked up. I again explained everything he assured me that either he or general manager would call me back. He did not call me back nor did a general manager. I did get a call back from Ali in finance and again i explained that what happened, that i wanted my credit fixed as at this point it had been run 7 times. 7 times for a truck that they didn't even give me information on. Ali assured me he would call me back or have the manager call me back. Nothing heard from them the rest of the day, the next day or the whole weekend. I called again this morning 1/8/24 to ask for the general manager and was told that he is not in for another hour. Maybe this will get someone attention and contact me. Thank you. More
Bait and switch. .. I worked with a salesman for a week and a half on a deal we finally came to an agreement drove an hr and a half for them to tell me "we xxxxed up" .. I worked with a salesman for a week and a half on a deal we finally came to an agreement drove an hr and a half for them to tell me "we xxxxed up" those were the literal words they used.. they did the paperwork work and deal on a different vehicle, I had the whole deal in text messages and they refuse to honor the deal. This is a company that's trusted with millions of dollars and they can't figure out the right vehicle. Pictures were exchanged the stock number of the vehicle was in the texts, they even made modifications/personalization to the CORRECT vehicle that was originally discussed... after they pulled our credit is when they told us they made a mistake. BEWARE THERE ARE OTHER MORE ORGANIZED/HONEST DEALERS OUT THERE! More
I worked with Simon and he was great I did most of the sale over the phone as I don't like sitting in a dealership all day he put the deal together in a few hours as they where busy and got me a good deal sale over the phone as I don't like sitting in a dealership all day he put the deal together in a few hours as they where busy and got me a good deal great experience More