Gresham Chrysler Dodge Jeep Ram

I submitted a credit application on 12/30/23 to see how much it would be to purchase a used truck. Told my sales consultant that it was filled out and was assured she would get back to me. From the afterno much it would be to purchase a used truck. Told my sales consultant that it was filled out and was assured she would get back to me. From the afternoon of 12/30/23 and all day Sunday 12/31/23 i kept checking in to see what the numbers would be. Kept getting texts back saying they're working on it and would let me know shortly. Monday 1/1/24 i get a text from my sales person that the truck i had put a credit app on sold the night before and if i wanted to get numbers on a new one. Needless to say i was frustrated and upset that the truck i had inquired and submitted a credit application on was never looked at. I have tried multiple times to contact my Salesperson Aleksandra with her telling me she would have a manager call me. on 1/2/24 Paul, who is a sales manager, listened to what happened and assured me he would call me back. He didn't. Didn't here anything from anyone 1/3/24. I called again on 1/4/24 asking to speak with a manager. I was put on hold and Dante picked up. I again explained everything he assured me that either he or general manager would call me back. He did not call me back nor did a general manager. I did get a call back from Ali in finance and again i explained that what happened, that i wanted my credit fixed as at this point it had been run 7 times. 7 times for a truck that they didn't even give me information on. Ali assured me he would call me back or have the manager call me back. Nothing heard from them the rest of the day, the next day or the whole weekend. I called again this morning 1/8/24 to ask for the general manager and was told that he is not in for another hour. Maybe this will get someone attention and contact me. Thank you. More

Bait and switch. .. I worked with a salesman for a week and a half on a deal we finally came to an agreement drove an hr and a half for them to tell me "we xxxxed up" .. I worked with a salesman for a week and a half on a deal we finally came to an agreement drove an hr and a half for them to tell me "we xxxxed up" those were the literal words they used.. they did the paperwork work and deal on a different vehicle, I had the whole deal in text messages and they refuse to honor the deal. This is a company that's trusted with millions of dollars and they can't figure out the right vehicle. Pictures were exchanged the stock number of the vehicle was in the texts, they even made modifications/personalization to the CORRECT vehicle that was originally discussed... after they pulled our credit is when they told us they made a mistake. BEWARE THERE ARE OTHER MORE ORGANIZED/HONEST DEALERS OUT THERE! More

I worked with Simon and he was great I did most of the sale over the phone as I don't like sitting in a dealership all day he put the deal together in a few hours as they where busy and got me a good deal sale over the phone as I don't like sitting in a dealership all day he put the deal together in a few hours as they where busy and got me a good deal great experience More

Was every helpful and willing to go the extra mile to answer questions and share information answer questions and share information More

I did not use the service center so I can’t really comment on how good the service center is or is it?. comment on how good the service center is or is it?. More

From the sales associate Dante to the sales and finance managers, I left both delighted and impressed with my experience. managers, I left both delighted and impressed with my experience. More

JR Tuiana was great! Very funny and real. Went to just look ended up driving out with a new car. He made it happen. Very funny and real. Went to just look ended up driving out with a new car. He made it happen. More

Sales staff were focused on what I wanted vs just selling me any car. They took the time to ask questions. me any car. They took the time to ask questions. More

Patrick Doolan was wonderful to work with. He listened to my needs, did a bit of research and came through with exactly what I wanted. He listened to my needs, did a bit of research and came through with exactly what I wanted. More

JUNIOR, PAUL, AND (I FORGOT 3RD PERSON'S NAME) WE'RE ALL VERY ATTENTIVE AND OBLIGING WITH THE CAR BUYING PROCESS. I WOULD RECOMMEND THIS DEALERSHIP TO FRIENDS IN THE MARKET FOR A CAR. THANK YOU. VERY ATTENTIVE AND OBLIGING WITH THE CAR BUYING PROCESS. I WOULD RECOMMEND THIS DEALERSHIP TO FRIENDS IN THE MARKET FOR A CAR. THANK YOU. More