Gresham Chrysler Dodge Jeep Ram

I've bought a lot of cars over time and I didn't like or appreciate the experience I had with finance. The additional warranty and gap insurance I didn't want was added and I had to have it removed after s appreciate the experience I had with finance. The additional warranty and gap insurance I didn't want was added and I had to have it removed after stating once already I didn't want it. Then I was told that I had to accept the anti-theft package for $399 and locking wheel lug nuts for $98. I was told the anti-theft package could not be removed, it was added to all cars. Only after insisting on having my deposit returned, was it removed from the order (and nothing was removed from the vehicle that I know of). I was surprised by the interest rate and I stated that it didn't align with info available online, but was shown the loan sheets from the banks they ran my credit through. 3 had declined, and Chrysler had approved it at 12.3%, and I was told the dealer was buying it down to 11.9% and that was the best they could do. However, when I signed paperwork, the financing was with Ally bank, the only bank my credit was run through where I wasn't shown the loan sheet with the interest rate or approve/decline result. Given that after seeing the Chrysler sheet showing a payment of $491 and being presented with paperwork for $618, that included warranties and insurance I had already stated I didn't want, and anti-theft I didn't want and was told couldn't be removed, but later was removed when I made it a dealbreaker, I can't help but be suspicious. It's not what I would describe as a "good experience". I've seen this type of treatment and experience before, and if it weren't for the Compass being advertised on the Internet at a price that no one else would publish (other dealers were going to make me work for the best price), I wouldn't have completed this transaction. I didn't want to start with a price that required negotiation and all that entails at another dealership. The published discount saved this deal, otherwise I would have walked and never returned. I've had a lot of good experiences where the dealer was helpful and trying to make good things happen for me, and I've had experiences where I felt the dealer was out to serve their interest at my expense. This experience felt like that later and will keep me from visiting this dealership again. I will not shop this dealership again. The salesman (Jim) was great to work with, but when it came time to do the financing, someone else took over and it was high pressure and misleading from that point on, creating suspicion about the loan rate I received, especially after seeing the final price inflated with warranties, insurance, and anti-theft that I didn't request, and wasn't stated upfront or shown on paper until I make it clear I knew that payment didn't align to the purchase price and interest rate offered. Why dealers behave this way is beyond me. It must work though, right? I'm surprised that it's so successful that it's worth burning the bridge with customers like me, who know what's going on and won't return. In an effort to squeeze me for every dollar, all the way down to ~$500 after failing on inflating the order with warranties and insurance I didn't request, a potential longterm customer was lost. The Compass I purchased was for road trips because the 2018 Wrangler JL I have has been highly modified (it's a 6-figure off-road dream) that only gets 14 mpg. I own 2 Jeeps now, and I'm a fan of Mopar. The vehicle I had prior to the Wrangler was a 2017 Charger Daytona 392. It doesn't seem smart to me to give a customer who's last 3 purchases were Mopar, the experience I had. More

Absolutely great experience. Hassle free and very respectful and responsive staff. My experience will definitely bring me back if there is ever a need for a vehicle in the future Hassle free and very respectful and responsive staff. My experience will definitely bring me back if there is ever a need for a vehicle in the future More

Ben was amazing! !! I appreciated his transparency about the process and working with me on my trade in! !! I appreciated his transparency about the process and working with me on my trade in! More

Easiest vehicle purchase we’ve ever had. Communication and customer commitment seem to be a top priority with the sales team. Communication and customer commitment seem to be a top priority with the sales team. More

Great selection of Jeep Gladiators, didn’t have one I wanted on lot but found one at a sister lot and had it on the lot for me to drive away that night. wanted on lot but found one at a sister lot and had it on the lot for me to drive away that night. More

Katie, Service Manager, was inviting, personable and communicative. Top notch customer experience, happy with quality of service. communicative. Top notch customer experience, happy with quality of service. More

Very friendly and nice staff. Had multiple cars to choose from. They work with you Had multiple cars to choose from. They work with you More

Took my car in because I heard a tick, got told that it was the beginning of lifter failure but because nothing was wrong yet they couldn’t replace under warranty so I had to $620 then when getting my car was the beginning of lifter failure but because nothing was wrong yet they couldn’t replace under warranty so I had to $620 then when getting my car the engine light was on because of them and told me they would call back with a rental car never received a call, had to reach out three days later because I heard nothing and they closed the case even with my engine light on and car not done. If your service ladie is Katie, request a new one. Better yet don’t come to this location, I’ve never wrote a review before but the lack of customer service and the problems this came with I felt obligated too. More

This is my 3rd car from this dealership. I’ll never go anywhere else! The service that EVERYONE gives here is nothing less than exceptional! I’ll never go anywhere else! The service that EVERYONE gives here is nothing less than exceptional! More

Great service. Great people. Overall an enjoyable car buying process. Simon Reta was a big help. Great people. Overall an enjoyable car buying process. Simon Reta was a big help. More