Gresham Chrysler Dodge Jeep Ram

If you want to be ripped off and lied to from the time you walk in until the time you leave, this is the dealer for you. The finance manager said I had to purchase an extended warranty and “northwest prot you walk in until the time you leave, this is the dealer for you. The finance manager said I had to purchase an extended warranty and “northwest protection package” at time of sale. I had previously purchased extended warranty on another Dodge and knew the information was inaccurate. The "Northwest Protection Package" was reportedly already on the car in a clear coat and stain resistant spray. The finance manager added the two warranties to my contract and would not allow me to read documents prior to signing. I had promised my daughter the car and already spent 9 hours at the lot. The sales manager, Mike Kenny, assured me I could cancel the extra warranties and have my money refunded but said we needed to complete the sale that night so they could process the information for the date it was approved. I arrived at the dealership before noon and was in the building 40 minutes past closing. I called to cancel the warranty the following Monday and was told there would be a $300.00 charge to cancel one warranty and I could not cancel the other. The warranty company’s names were kept off contract and the wrong policy was listed on the paperwork. I later found out it was not even a manufactures extended warranty as I was told it was an after market warranty that was not approved or recommended by Daimler/Chrysler. Gresham Dodge did not even send payment or contract to the company after collecting it from my credit union. I had to provide the warranty company with a signed copy of the contract when I attempted to use the warranty. I was informed that Gresham Dodge did not submit the payment or contract. I wonder how many people never used it and Gresham Dodge just kept the money. I have been informed that the sales and finance manager have both been terminated and several representatives have admitted that both employees’ provided “inaccurate information” to several customers but no one is willing to make it right. The general manager offered to help correct the errors but refused to put anything in writing and later refused to correct the problems as promised. The service department has been honest and very helpful. The service writers, mechanics and service manager, Jim Bybee, have provided excellent service and accurate information for repairs on several occasions. I personally hate the dealer but appreciate the honesty and friendliness in the service department. More

I have a new Dodge dakota truck which will not shift gears,,and all the service dept. can tell me is that they didnot break it,,and i said now you cant fix it...I think its terrible that a new truck wit gears,,and all the service dept. can tell me is that they didnot break it,,and i said now you cant fix it...I think its terrible that a new truck with 2000 miles wont shift,and they look at you and say it not my fault..Now i am stuck with a truck,which works good a couple of days a week..Maybe its me but i think that is just wrong..... More

The dealership will not tell you if they have financing for you. They are submitting your credit multiple times without authorization. If you are not able to be financed, the delerswhip will not tell you for you. They are submitting your credit multiple times without authorization. If you are not able to be financed, the delerswhip will not tell you that at all. You are only sent business letters from financers, explaining their actions. The dealership employees in the sales and credit department are not honest or truthful, quite unprofessional. Whether or not Gresham Dodge can help you get a vehicle, they have an obligation to tell the customer. It does not take weeks to hear for a reply. More