Gresham Chrysler Dodge Jeep Ram

I enjoyed shopping for my vehicle at Gresham Dodge because the people were really friendly. Will took the time to help us understand what we were getting into and was always there to help. because the people were really friendly. Will took the time to help us understand what we were getting into and was always there to help. More

Will and Fred were very friendly and easy to work with. Will explained the financing step by step and made sure we were aware of all of our options. Will explained the financing step by step and made sure we were aware of all of our options. More

The buying experience was much better than we had expected. We didn't feel like we were being "pushed" into a vehicle that we didn't want. In fact, our salesman had a very easy-going attitude that we expected. We didn't feel like we were being "pushed" into a vehicle that we didn't want. In fact, our salesman had a very easy-going attitude that we appreciated. He showed us every vehicle that we inquired about, and he was very knowledgeable. Actually, we came in to look at the Dodge Caravans about three times before we finally decided to purchase! We really appreciated that we didn't feel pressured into buying anything. When we were ready to purchase the vehicle everyone was very helpful. Thanks! More

My mom and I went to the dealership to find me a truck. I am a minor and my car had been totaled out and my mom wanted me to have a truck so that I would be safer this time around. We walked around outside l am a minor and my car had been totaled out and my mom wanted me to have a truck so that I would be safer this time around. We walked around outside looked at the trucks then went inside because we wanted to test drive one of the trucks. My mom liked that when we walked inside that she wasn't surrounded by people and that she had to find someone. Overall they were very honest and it was the easiest car buying expirence. More

Great Dealership for service work on Dodge Ram ,had issue with check engine light on , Ken referred me to work with Barb on concern with vehicle and they went over and beyond to fix my truck and I was back o with check engine light on , Ken referred me to work with Barb on concern with vehicle and they went over and beyond to fix my truck and I was back on the road home so that I could be with my son on his Birthday. Again thank you Gresham Dodge your my hero for getting me home. God bless. Ralph More

I purchased my 2011 Dodge Challenger SRT-8 from Andrew at Gresham dodge and it was a great experience. I contacted him through their internet sales page and was extremely happy with the quick response to my Gresham dodge and it was a great experience. I contacted him through their internet sales page and was extremely happy with the quick response to my request. Additionally, Andrew went out of his way to locate the exact color and options that I was looking for which was not an easy task on the limited SRT production models. Since then I have had my Challenger SRT-8 and my wires Cherokee SRT-8 serviced exclusively by Gresham Dodge with great results every time. Eric and Ken in service always take great care of us. I would highly recommend this dealership to anyone looking for a fair price on a new or used car with a more laid back sales approach. I would also recommend their service department for anyone who is very picky about their vehicles as I am extremely picky about vehicle service and they have always done a great job for us. Regards, Gary Cosmer More

I had emailed and requested a service date for my Dodge Caravan. I was very specific as to what repairs I needed. Mr. Ken Knudson, the Service Manager, responded to my yahoo account, never stating that a Caravan. I was very specific as to what repairs I needed. Mr. Ken Knudson, the Service Manager, responded to my yahoo account, never stating that any of the requested repairs were beyond the scope of what their dealership was capable of performing. We exchanged several emails, so I'm sure the email I sent this to was correct and that he received the below email. I also sent a copy to their Customer Relations Dept, whose name and email I retrieved from their website. I would have sent directly to their General Manager, but neither his name or contact information were available. The level of professionalism from their service dept was less than adequate, but worse was that I was charged $98.00 when no repairs were completed on my van. With the last repair I needed last week, I took my van to a Chevrolet dealership. Their level of customer service was extraordinary. They got me in the same day, made a special parts run for a $75.00 part and had it waiting when I arrived. Further, without asking they drove my wife and I to a local restaurant so we could eat lunch while waiting for repairs and picked us up. Lastly, they washed my van prior to delivering to me. They did all of this for a total bill of $100.00, $2.00 more than what Gresham Dodge charged me for nothing. They had politely told us where a restaurant was located which my wife and I walked to, only to return and wait in their lounge room while I watch the events that are described in my email. I brought my van in for x3 reasons, each of which I outlined in detail in my initial request for an appt sent via your website. In that email, I stated that there was a problem with the exhaust causing a knocking in the rear of the vehicle, the pwr door locks were not working correctly and that they were an "after market" install, and lastly that some of the switches on the dashboard were not lighting so could not be seen at night. When I reviewed/outlined these problems with Ms. Overton, she promptly informed me that the exhaust could not looked at at your service dept and that I would have to take it to an outside exhaust mechanic. She gladly gave me the name, address and number for a local shop that your dept frequently uses. Secondly, she informed me that your service dept does not work on "after-market" products, and again referred me to an outside mechanic that could possibly help me. If this was the case for these two items, why didn't you tell me that via the numerous emails that we exchanged so I could have made other arrangments for these repairs? The only issue that your mechanic could address was the dashboard lights not illuminating at night. There were two switches of concern; the switch to operate the headlights and the switch to operate the rear windshield wiper. The rear wiper swich would have cost approx $500.00 and I opted not to repair it. The switch for headlight is entirely another matter. Ms. Overton informed that she "thought" the switch did not illuminate based on another mechanics statement that he did not "believe" that the same switch worked on his vehicle. I expressed my concerns that I don't think that this was correct and asked for further troubleshooting and clarification. She said she would pull the part from the parts depat, but later stated that the parts dept could not verify whether the switch illuminated or not. I asked for the mechanic to pull the shop manuals and review the electrical shematics to determine if there was a lamp built into the switch or not. After almost two hours with my van sitting in the shop and no one working on it, I went to the the parts dept and asked if they could pull up the schematics. They stated that they did not have access to the shop manuals. At the same time, another customer had pulled in with a similar van as mine so I asked her if her switch illuminated. She stated that it did, I found Ms. Overton and asked her to verify this which she did, the switch did illuminate. I asked for the mechanic to continue to determine if my switch was supposed to illuminate or not using the shop manuals. That's when I noticed that my van had been pulled out of the shop and the other customers van parked in same stall. I asked where my van was and was told that it was moved outside. After the dumbfounded look on my face, Ms. Overton said she would bring the van back in. I was told that the mechanic then physically compared my switch with the other van and determined that my switch did not illuminate. I asked if the mechanic had pulled the shop manuals and reviewed the wiring diagram, I was told that another mechanic was going to do that, but again my van was moved outside. Frustrated that a simple process of pulling the shop manual or reviewing the elecrical diagram had not been performed, I asked for my keys to leave. That's when I given a bill for $98.00 with absolutely no repairs being completed on my vehicle and no certainty that my headlight switch is not supposed to illuminate. I think this is a very excessive charge and would have thought since no repairs were completed on my van that I wouldn't have been charged anything. Your mechanics didn't have to perform any troubleshooting except for turning on the headlights and looking to see if the switches illuminated, which I had already told them that they didn't. Ms. Overton was helpful, but don't feel that she was at all aggressive in finding the correct answers to my problems/questions. I feel I wasted the entire time that my wife and I waited at your service dept and am no better off than when I came in, and $98.00 poorer. More

Purchased 2012 3500 Laramie Mega Cab Diesel. Best Purchased 2012 3500 Laramie Mega Cab Diesel. Best experience I've had in over 20+ years of buying vehicles. Wife drives a BMW and the customer ser Purchased 2012 3500 Laramie Mega Cab Diesel. Best experience I've had in over 20+ years of buying vehicles. Wife drives a BMW and the customer service and sales staff at Gresham Dodge met or surpassed the high level of service we had received from BMW. The Gresham team is not a high pressure sales outfit. They are willing to take the time to make sure you find what you want. Prices are very competitive - even when compared against the big store in Idaho. Another bonus is that you are helping support a local Oregon dealership and one that you will have a service relationship with as well. Jerry and Greg have extensive product knowledge of their products and the competitors. The claims about the differences between the Ram, Chevy, and Ford were confirmed by our visit/test drives of the different brands. Will was very helpful in making sure everything was right on the truck and found us an even better interest rate from the excellent one we had already found from our credit union. Will is also an authorized DMV rep and we were able to select our plates and leave the dealership with them on (every dealer should do this). More

I have purchased new vehicles from Gresham Dodge since 1996 and the experience of buying a new car is always top notch from Gresham Dodge. The sales force is a no pressure experience from the time you wal 1996 and the experience of buying a new car is always top notch from Gresham Dodge. The sales force is a no pressure experience from the time you walk in to the time you leave. If you are just browsing they will let you do that without a salesman chasing you around like other dealerships do. I just purchased another new vehicle 2012 Ram 2500 over the weekend and it went flawless again like my prior purchases and my wife and I were in and out like buying a car should be. My wife is a no haggle person as myself. Barry is such a great salesman to work with and down to earth, can carry on a coversation like we are old friends and no sales pressure. Between Barry, Will, and Andrew what can I say but excellent on all points. Andrew treats you like a person and will go out of his way to ensure you have the greatest buying experience and feeling good about your purchase when you leave. I could keep going on about Andrew but will run out of space. Then there is William, wow paperwork process was ready to go with no interuptions and another person that you can actually have a conversation outside of what you are purchasing. It is nice to see these guys greet you with a smile and a good old fashion handshake and that goes for all there employees. It is rare that you find a dealership stacked with employees that really do care about there customers. Gresham Dodge will always get my business because they have earned it, Why go anywhere else. Thanks Guy's for your outstanding service. Love the truck. Rick More

I was purchasing a new truck for business use. I called on an ad vehicle (excellent price - put Ford and Chevy out of the running) and let them know I would come out with a check for the full amount. They on an ad vehicle (excellent price - put Ford and Chevy out of the running) and let them know I would come out with a check for the full amount. They faxed me back the paperwork to provide to Accounts Payable and we set up an appointment. The dealer is a good 45 minute drive away so I let them know I needed to make the drive just once and get in and out. They made it happen. The paperwork is super-fast and smooth, the test ride and explanation of vehicle features was worth the extra time even though I already had a similar but older truck. No wasted time, no surprises, just what I needed as a business buyer. More