Gresham Chrysler Dodge Jeep Ram

Terrible customer service I called and made an appointment 2 weeks in advance to get recall work performed. When I got to the dealership, the service writer asked if I could c I called and made an appointment 2 weeks in advance to get recall work performed. When I got to the dealership, the service writer asked if I could come back the following week. I told him no, He said no worries and asked if I could come the week after that on a Tuesday, again I said no. I had called and the day I was there was my only day off. It took 5 1/2 hours to perform some but not all of the recalls. I waited for my truck because I the dealership could only provide a one way ride to my home. When the car was ready, it was longer than I was told it would be and they did not fix the recalled problems and did not tell me things were not completed. I sent a note to corporate customer service about my experience and that is how I learned some of the recall work was incomplete. The dealership lied and said they told me and wrote in on the service notice, they did not. Do not go to this dealership they are not the same quality and service oriented organization they were before. More

Life has hiccups..Gresham Dodge supportive and helpful I bought My Dodge Ram in July 2014 from Gresham Dodge. May of 2015 my truck got stuck in 4th gear. I took it in, and had some issue getting someone to I bought My Dodge Ram in July 2014 from Gresham Dodge. May of 2015 my truck got stuck in 4th gear. I took it in, and had some issue getting someone to hear me and what the issue was. Jeremy from the Service Dept has gold star customer service ! He explained what needed to be done and got me a ride home so I didn't have to wait there for the diagnosis. They dropped me at home while they diagnosed my car. I felt frustrated as I wasn't sure if I was looking at a huge bill or if it was covered by warranty so I waited anxiously for the call back.. I spoke to Jeremy a couple hours later, he let me know what was wrong, the parts were ordered already, and it was fully covered by warranty.. Jeremy also had to let me know some bad news in that phone call, my truck I had less than a year, had been run into by a customer while it was their. He gave me a verbal snapshot of what it looked like so I would not be surprised when I arrived on site. Gresham Dodge came to get me and brought me to the shop,an looked at my truck with me (yes there were tears and anger this first day). Service Center provided me all the customers information and the claim number for the insurance case as they already called and reported it on my behalf. The placed me in a loaner car for a few days while my trucks parts arrived and repaired it. Jeremy being the awesome, ever diligent representative in the service dept, when I inquired about the 'exhaust leak ' noted on the paperwork he told me to get the body repairs completed and come back to see him and he would get the exhaust manifold leak fixed and it was covered by warranty also.The customers insurance company had me take it straight over to the auto repair shop and they placed me into a rental car they paid for for the week my body repairs were being made. I travel for work, so I didn't get my vehicle back to Gresham Dodge until Tuesday this week. Jeremy again took care of me, told me what to expect and the expected time line. I went home in an enterprise rental car and was treated very well there also. I picked up my truck today. It runs, sounds and looks great. My total out of pocket for this entire months fiasco was approx 50 dollars to put gas back into the rentals and my time. Wow ! The warranty was honored, I was treated extremely well by Jeremy in service and would recommend dealing with him to anyone who wants to feel like someone hear's their concerns and takes them seriously. You may think, Good Lord, the vehicle was in an accident there, yes it was but it was not their fault, and the did everything in their power to make it as smooth a process as they were allowed to.Thank you Jeremy and Gresham Dodge. I walked away today feeling like a valued customer. More

Great Service Center I Bought my 2014 Ram 3500 DRW Laramie back in August of 2014. I use it for my business averaging about 9000 miles a month. Ken, the service manager an I Bought my 2014 Ram 3500 DRW Laramie back in August of 2014. I use it for my business averaging about 9000 miles a month. Ken, the service manager and his team provide amazing customer service, excellent communication, and I'm always taken care of. There are plenty of options around to get good service. I choose to give these guys my business because they know my truck better than anyone and are quick to get me out the door. They understand that when my truck is down, I'm not making money. Thanks Ken and Team, Scott C. More

not a good time 1. they were supposed to hold my $10,000 down payment check until i had the money in the credit union. they did not hold it, luckily, the money was in 1. they were supposed to hold my $10,000 down payment check until i had the money in the credit union. they did not hold it, luckily, the money was in there 2 hours before the check was. 2.we financed thru Chrylser Capital, & got a $500 for doing so. the dealer said we had to leave the loan with Chrysler for 181 days, or Chrysler could invoice us for the $500.(make us pay it back). Untrue, we financed afer 35 days. 3 Our exended service contract arrived in the mail with the wrong name on, , we are waiting to see if that gets fixed. 4. All in all, I would have rather stood in the snow in my bare feet for 8 hours. More

Great service I had my jeep in for an engine noise. The service advisor was easy to deal with and treated me like a friend not a customer. They were timely with the I had my jeep in for an engine noise. The service advisor was easy to deal with and treated me like a friend not a customer. They were timely with the diagnosis and repairs. I talked with the technician who worked on my vehicle. He explained everything to me and helped me understand the issues and how to resolve them. The repair was done right the first time. I will definitely be going back for service and for my next car. More

amazing service center I brought my car in for service and was treated like a king. My check engine light came on and they took my car and had it back in about 3 days. The s I brought my car in for service and was treated like a king. My check engine light came on and they took my car and had it back in about 3 days. The service writer i was working with kept me up to date by calling me and letting me know on my cars status. When i came to pick it up the process was a breeze. I was out the door in about 5 minutes. I give this service center a 5 star plus! More

service department #1 i have been a long time customer with Gresham Dodge and I must say they they have always gone way out of there way to ensure the customer is taken car i have been a long time customer with Gresham Dodge and I must say they they have always gone way out of there way to ensure the customer is taken care of. Communication from Ken & Jeremy is the way it should be done, very informative and not the run around like other dealers give you. My latest service on my vehicle went like I figured it would, fast, friendly and informative on other services that will needed in the future. To the persons with the Journey, I find it hard that you were just blown off as you say. I have been dealing with Gresham Dodge since 1996 and have never had a bad experience with any service that's has been performed including warrant work. When I leave messages they call me back or the other way around. Maybe your vehicle was worked on by another dealer that you are not saying. Why for the wrong suspension bolt? Anyways I will be seeing Ken and the crew this week for my other vehicle to be serviced this week before my trip to California. Keep up the great customer service. More

fast and friendly They were friendly and on the ball with my truck. I will be back ! The price was what they had quoted me. Hard to find that these days. They were friendly and on the ball with my truck. I will be back ! The price was what they had quoted me. Hard to find that these days. More

service mngr i brought my challenger in to have the front plate installed,which was done successfully. i pointed out a problem i had with a segal leaving a blemish i brought my challenger in to have the front plate installed,which was done successfully. i pointed out a problem i had with a segal leaving a blemish on the paint he had one of hes men take care of it for me,now you cant tell there was ever a blimish. in my opinion the service mngr went above and beyond to make sure i was happy. More