Gresham Chrysler Dodge Jeep Ram

The dealership is clean, the staff is professional and very helpful. I would buy another car or truck here. very helpful. I would buy another car or truck here. More

I have come to Dante for many years for a car. I would never go to anybody else. Luis absolutely was great and Dante and him make a great team. Thank you to everybody that helped. Talia even cam I would never go to anybody else. Luis absolutely was great and Dante and him make a great team. Thank you to everybody that helped. Talia even came and took my car and had it detailed while I was at work and brought it back. More

Having served 30 years in law enforcement and currently working for one of Oregon’s largest and most recognized companies, I understand the impact that reputation and word-of-mouth have on trust, both in t working for one of Oregon’s largest and most recognized companies, I understand the impact that reputation and word-of-mouth have on trust, both in the community and in business. My professional and personal circles are extensive, and I openly share both positive and negative service experiences. That’s why I feel it’s important to share my recent experience at Gresham CDJR. Strong Positives – Derek and John I first connected with Derek in mid-July, and we stayed in contact until my purchase. Derek was consistent, professional, and easy to work with. On a day when Derek was unavailable, he introduced me to John, who accompanied me on the test drive. Both Derek and John were attentive, informative, and respectful of my timeline, even when I told them I’d be traveling and visiting other dealerships for comparisons. If I were to rate them, they’d both be a 5 out of 5. Areas of Concern – Multiple Staff Changes & Dante’s Conduct While Derek and John had already earned my business, my purchase was unexpectedly handled by others. Jeremiah, who is new, assisted in the closing process. While he made some mistakes — over five rounds of paperwork revisions — I attribute this to inexperience, not intent. I’d rate him a 4 out of 5. Dante’s role in the process was more problematic. He repeatedly returned with pricing sheets that included items I had already declined, which created frustration and slowed the process. His tone was often condescending and appeared focused on commission rather than the customer’s stated needs. At one point, despite my 840+ credit score, I was quoted an 8% rate. When I pushed back, his demeanor became visibly irritated. There were also concerning differences in how Dante interacted with customers. I observed him being more animated, accommodating, and attentive with specific customers (particularly those who appeared Caucasian) compared to his engagement with me, which was dismissive at times. This included ignoring me when I called his name and failing to congratulate me on my purchase. I’d rate Dante below a 2 out of 5. Delivery & Vehicle Handover When I returned to pick up the truck, Dante said the detail had been completed in 30 minutes and insisted it was ready. I chose to take the truck home and return for my other vehicle the next day. No one explained the vehicle’s features — lights, radio, or controls — which I’ve always experienced in past purchases of new cars. Once home, I figured out how to operate the truck on my own. However, the next morning, I discovered the detailing was among the worst I’ve ever seen — there was still dirt in the truck bed, filthy running boards, water spots, drip marks, and even bird droppings. It looked like it had been half-washed, and I returned to show the staff. They agreed to re-detail it, but this moment could have been used to finally walk me through the truck’s features — something that still did not happen. Final Thoughts Although I completed the purchase, the inconsistencies in staff involvement, Dante’s conduct, poor detailing, and missed orientation all impacted my perception. They made me hesitant to recommend Gresham CDJR at this time. I want to be clear that Derek and John delivered excellent service, and Jeremiah has potential with more experience. However, these other issues, particularly with a senior employee, undercut the professionalism and trust I expect from a dealership of your size. Sincerely, Tim Evans 31 SW Wallingford Way Beaverton, OR 97006 Phone: 503-754-2684 More

Having served 30 years in law enforcement and currently working for one of Oregon’s largest and most recognized companies, I understand the impact that reputation and word-of-mouth have on trust, both in t working for one of Oregon’s largest and most recognized companies, I understand the impact that reputation and word-of-mouth have on trust, both in the community and in business. My professional and personal circles are extensive, and I openly share both positive and negative experiences with services. That’s why I feel it’s important to share my recent experience at Gresham CDJR. Strong Positives – Derek and John I first connected with Derek in mid-July, and we stayed in contact until my purchase. Derek was consistent, professional, and easy to work with. On a day when Derek was unavailable, he introduced me to John, who accompanied me on the test drive. Both Derek and John were attentive, informative, and respectful of my timeline, even when I told them I’d be traveling and visiting other dealerships for comparisons. If I were to rate them, they’d both be a 5 out of 5. Areas of Concern – Multiple Staff Changes & Dante’s Conduct While Derek and John had already earned my business, my purchase was unexpectedly handled by others. Jeremiah, who is new, assisted in the closing process. While he made some mistakes — over five rounds of paperwork revisions — I attribute this to inexperience, not intent. I’d rate him a 4 out of 5. Dante’s role in the process was more problematic. He repeatedly returned with pricing sheets that included items I had already declined, which created frustration and slowed the process. His tone was often condescending and appeared focused on commission rather than the customer’s stated needs. At one point, despite my 840+ credit score, I was quoted an 8% rate. When I pushed back, his demeanor became visibly irritated. There were also concerning differences in how Dante interacted with customers. I observed him being more animated, accommodating, and attentive with specific customers (particularly those who appeared Caucasian) compared to his engagement with me, which was dismissive at times. This included ignoring me when I called his name and failing to congratulate me on my purchase. I’d rate Dante below a 2 out of 5. Delivery & Vehicle Handover When I returned to pick up the truck, Dante said the detail had been completed in 30 minutes and insisted it was ready. I chose to take the truck home and return for my other vehicle the next day. No one explained the vehicle’s features — lights, radio, or controls — which I’ve always experienced in past purchases of new cars. Once home, I figured out how to operate the truck on my own. However, the next morning, I discovered the detailing was among the worst I’ve ever seen — there was still dirt in the truck bed, filthy running boards, water spots, drip marks, and even bird droppings. It looked like it had been half-washed, and I returned to show the staff. They agreed to re-detail it, but this moment could have been used to finally walk me through the truck’s features — something that still did not happen. Final Thoughts Although I completed the purchase, the inconsistencies in staff involvement, Dante’s conduct, poor detailing, and missed orientation all impacted my perception. They made me hesitant to recommend Gresham CDJR at this time. I want to be clear that Derek and John delivered excellent service, and Jeremiah has potential with more experience. However, these other issues, particularly with a senior employee, undercut the professionalism and trust I expect from a dealership of your size. Sincerely, Tim Evans 31 SW Wallingford Way Beaverton, OR 97006 Phone: 503-754-2684 More

Buying experience was OK but insisted on the upsell for LoJack, etching and wheel locks all which are of no value to me. Took delivery and drove Jeep 425 miles home. Tried the activation code and it says t LoJack, etching and wheel locks all which are of no value to me. Took delivery and drove Jeep 425 miles home. Tried the activation code and it says that LoJack not installed although they told me it is installed in every car. Multiple communications with dealer to no avail. More

Staff was pleasant and easy to talk to. Wasn't too happy about the trade in offer, later realized I could have gotten more elsewhere. Wasn't too happy about the trade in offer, later realized I could have gotten more elsewhere. More

I had a very pleasant experience working with Derek to come up with a deal that worked for me. come up with a deal that worked for me. More

Ale and Felaga'l did an amazing job finding the perfect truck for my wife. We enjoyed working with them. truck for my wife. We enjoyed working with them. More

We had a great time with everyone we met especially John Hill …He was extremely helpful and knowledgeable and understood our needs and budget. We also had a great time with Luke and Junior…. We look forward Hill …He was extremely helpful and knowledgeable and understood our needs and budget. We also had a great time with Luke and Junior…. We look forward to coming back soon for our next car. More

The purchase experience was painless. Sammy listened to our needs and painstakingly helped us to find exactly what we wanted. Kyle drove to another dealer to pick it up, and Luke helped Sammy listened to our needs and painstakingly helped us to find exactly what we wanted. Kyle drove to another dealer to pick it up, and Luke helped explain all the complicated paperwork. More