Gregory INFINITI

I have been having my Infinity serviced at Gregory INFINITI since purchasing the car. I have found the service department to be extremely accommodating always taking the cat in at the appointed time a INFINITI since purchasing the car. I have found the service department to be extremely accommodating always taking the cat in at the appointed time and having it clean and ready as promised. Prior to any work being done, it has been explained to me and reiterated at the time of pickup and before paying. More

3 reviewsjust nowI just bought a vehicle from this 3 reviews just now I just bought a vehicle from this place and it’s been nothing but a headache! Before we drove off the lot we knew we had an i 3 reviews just now I just bought a vehicle from this place and it’s been nothing but a headache! Before we drove off the lot we knew we had an issue with something underneath the car and brought it right back because the car was shaking while I was driving. They said the air was low in one of the tires which was untrue. I bought the car to an Lexus dealer to get a second opinion and they said the rim was bent and another part was broken off and needed to be replaced along with clogged filters and a wheel alignment. At this point we’ve paid over 600.00 for some of the repairs and contact the sale rep to let him know about the other issues under the vehicle. We had to bring the vehicle back in for another 8 days. The sales rep was willing to replace the rim and he wanted to split the cost of 812.00 to replace the rim. I was very upset at this point because we didn’t even make our first car payment yet! They let my family and I get on the highway like this knowing this car was not safe! Since I refused to pay anymore money they said they repaired the issue instead of replacing it like they said they would in the first place! When I picked up the vehicle this last time it already had another issues and the tire pressure light was on which wasn’t on when I brought it to them..When I got the car back I took it to another mechanic again and they said they didn’t replace or repair the vehicle at all! I tried to contact the sales rep again and he didn’t even respond. They have you sign papers stating you’ll settle out of court now I know why! Not great people to do business with. Please be aware before you buy a vehicle from this place! More

When I had my 60K miles service performed, the department forgot to refill the power steering oil reservoir. I asked them to fill it and they refused. But, assured me they would next time. Then, they never d forgot to refill the power steering oil reservoir. I asked them to fill it and they refused. But, assured me they would next time. Then, they never did credit me for the “service” and charged me twice. They are thieves and provide terrible service. More

So where do I begin...we were looking for a new lease for my 19 year old son. We decided to go with Infinity...after contacting 7 Infinity Dealers, my motherly instinct told me to go with Gregory INFINITI. my 19 year old son. We decided to go with Infinity...after contacting 7 Infinity Dealers, my motherly instinct told me to go with Gregory INFINITI. I was willing to do the one hour drive from Milwaukee. We submitted an online inquiry and within minutes Erika contacted us. With the help of Joey, they were able to give us an amazing deal. Joey Gesualdo was so kind that he waited for us to get to the dealership 15 minutes before his closing time. No headache, no back and forth, no surprises, no unexpected quotes...just clean, straight and forward. After showing up to the dealership we had the pleasure of meeting Eric Devoe...he was the icing on the cake. He made the drive and each minute worth it. I have never ever had such a smooth and pleasant experience with any dealership. Thank you Eric!!! My 19 year old son was very excited. Eric gave us his time and patience to explain everything in detail. The customer service was unbelievable from the text message to the physical attendance of all employees. And to top it all off, we had the most amazing Financial Dealer help us with all the paperwork and payments...thank you Dan. More

Eric Devoe helped me out and did a great job! The experience was simple and easy, it made getting a new car a joy. Thanks! experience was simple and easy, it made getting a new car a joy. Thanks! More

Great sales and service team! I am happy to lease all of my Infiniti’s and service all of my vehicles at this great dealership. my Infiniti’s and service all of my vehicles at this great dealership. More

This dealer gave me great service and professionalism the day I came to lease the excellent 2020 QX60 as a gift for valentine to my wife. I will highly recommend everyone to come here for a great deal. day I came to lease the excellent 2020 QX60 as a gift for valentine to my wife. I will highly recommend everyone to come here for a great deal. More

This dealer gave me great service and professionalism the day I came to lease the excellent 2020 QX60 as a gift for valentine to my wife. I will highly recommend everyone to come here for a great deal. day I came to lease the excellent 2020 QX60 as a gift for valentine to my wife. I will highly recommend everyone to come here for a great deal. More

The service department was excellent. Handled receiving with minimal trouble. You drive indoors, where they help with your checkin. I received a loaner vehicle which was clean and new. Check out was even e with minimal trouble. You drive indoors, where they help with your checkin. I received a loaner vehicle which was clean and new. Check out was even easier. Everything was explained and documented. The facility is very clean and friendly. The staff is friendly and helpful. More

Went to Gregory Infiniti for a new Infiniti to look at a new Q50. Worked with a salesman named Eric and it was a great experience. Got into a test real quick and the process was painless. Thanks again to th new Q50. Worked with a salesman named Eric and it was a great experience. Got into a test real quick and the process was painless. Thanks again to the helpful team at Gregory. More