Gregory INFINITI

I purchase a preowned 2017 Mercedes from Gregory Infinity March 2020. The car was sold with bad breaks. Three days after I called an spoke to a manager, I was told there was nothing they could do. Once I March 2020. The car was sold with bad breaks. Three days after I called an spoke to a manager, I was told there was nothing they could do. Once I pressed it, I was then passed to another manager that agreed to the repair and the brakes would need repair. April of 2021 I took my car back for service. The car was taken in for an engine issue. I was given some song and dance that "It was due to the cold weather and it should go away once the temperature got warmer.". On a side note the dealership told me that the brakes on the back of the car would need to be repaired because they were down to 2mm. When I questioned why they would need new brakes when they were replaced a year ago. I wrote a complaint directly after. I had to follow up on the complaint after one month. This is what was told, "It appears that after the sale you had concerns with the rotors on the vehicle which were replaced at that time. The pads a that time measured over 7mm and did not need to be replaced. Your recent service visit shows that the pads needed to be replaced after a year 14,000 miles of driving due of normal wear of driving. Unfortunately due to the time and miles of driving on the vehicle would not fee that we are responsible for the replacement of brake pads since your purchase." They told me when the car was sold the breaks were at 7mm; 5mm wear in one year which is 1/2 of the brake life. A total lie that I have used half of my brake life in a year with 14k miles and they charged $800.00. I had to follow up again and after telling them to write to me at the email address, the response was "we have tried to reach you at the number on your file and we are unable to reach you.". First I asked for email, not a call. Second of all my current number was on the repair and they contacted me to let me know my car was ready to pick up...yet another lie. Last thing...I'm on crutches. When I picked up my vehicle, absolutely nobody offered to help me get through the doors and nobody pulled my car to the front. I was given the car and crutched it to the parking lot looking for the location of my car. This dealership is not repeatable and they are packed full of lies. Have issues, good luck getting resolution. More

Eric Devoe...class act. He even followed up with a phone call to make sure all was good. Unheard of in today’s world of non-existant customer service. He went above and beyond...if I could give him 6 stars call to make sure all was good. Unheard of in today’s world of non-existant customer service. He went above and beyond...if I could give him 6 stars I would... More

Great experience in leasing a vehicle at Gregory INFINITI. I was attended by David and Joey in the whole process of the lease. Very professional staff and courteous. From other dealers I have been t INFINITI. I was attended by David and Joey in the whole process of the lease. Very professional staff and courteous. From other dealers I have been to, buying or leasing from Gregory INFINITI has truly been a positive experience. Will definitely be going back for my next vehicle from them. More

Eric Devoe made my car buying experience fun and hassle free. All paperwork was completed before my arrival and all I had to do was sign papers. My Mom also purchased a car through him as well and had the free. All paperwork was completed before my arrival and all I had to do was sign papers. My Mom also purchased a car through him as well and had the same experience. I will continue to go to him for future purchases. I highly recommend him and assure you will not be disappointed!!!! Thanks again Eric!!! More