Gregory INFINITI

Bought my car out of state..... they shared all of the information with me before I made the purchase. The car was delivered exactly as expected. Thank you to Joey and Steve for the seamless process. information with me before I made the purchase. The car was delivered exactly as expected. Thank you to Joey and Steve for the seamless process. More

Buyer beware! I recently purchased a preowned 2021 Audi S5 (over $70K) and had it delivered out of state. I had 3 issues. First, when I called to inquire on the vehicle I was told the prices are "haggle fr S5 (over $70K) and had it delivered out of state. I had 3 issues. First, when I called to inquire on the vehicle I was told the prices are "haggle free" I agreed to the price. The next day I was told that all of their cars come with aftermarket paint and interior protection and the price was actually $1300 more than they advertised. Shady for sure (can't believe that's even legal) but the car had the options I want and inventory is scarce so I agreed to purchase (shame on me). Issue #2: the 2021 car showed up without an owners manual or the Audi unique ID which you need to access the tech in the car- had to order one from Germany (at my expense) so will be 6 weeks with no navigation or radio. BTW- replacement owners manuals are $500 on eBay. I asked for their help in finding the owners manual and they set me a link to Audi's web site- was not their problem. Lastly (and the biggest issue) because I never saw the car in person I asked for an inspection and specifically asked about paint chips and wheel rash. I was told the car had no imperfections which sounds reasonable since the car is nearly new. The car delivered with 7 pronounced paint chips on the hood. I immediately sent a video to the sales manager Joey Gesualdo showing the paint chips and asked that they pay to repair. He said cars are sold as is and he personally inspected the car and it was fine. I have purchased cars all over the US and have never had an experience like this. I would strongly urge you to think twice before doing business with this dealership. More

Great experience from Steve and Jason to get a new QX80. They were helpful completely and didn't try to overcharge due to the shortage of cars. We are happy with the vehicle and the price we paid for the ca They were helpful completely and didn't try to overcharge due to the shortage of cars. We are happy with the vehicle and the price we paid for the car. More

Gregory Infiniti dealership and service department never disappoints with it's professional and exceptional staff disappoints with it's professional and exceptional staff More

Jason Nichols has been helping us with the sale of a new QX60 -- WOW -- I will never want to work with anyone else or another dealership as long as I live. From day one his communication has been stellar, h QX60 -- WOW -- I will never want to work with anyone else or another dealership as long as I live. From day one his communication has been stellar, his enthusiasm and attention to detail are greatly appreciated. The new vehicle came in today for the public to see the new body style, etc. I appreciated his in-person customer service as well as the follow-through. I really look forward to moving forward and buying new car with Jason in the weeks to come when inventory arrives! Thanks! More

We ended up not buying the car however i was so impressed with Jason Nicholas i am still taking my time to post this review. True customer service who gave his 110% right when we walked in until we left. Gre with Jason Nicholas i am still taking my time to post this review. True customer service who gave his 110% right when we walked in until we left. Great work Jason. Keep it up. I wish we had not look at the other car because you had almost convinced us to buy this one. Thank you More

Service department did what I needed done. They did a great job as usual. Thanks great job as usual. Thanks More

We really did not plan on buying, but we’re pretty interested in a specific car in their stock. We were met by Bradley and from that point until we left our experience was way above expectations. I ha interested in a specific car in their stock. We were met by Bradley and from that point until we left our experience was way above expectations. I had called ahead but was pleasantly surprised to see the car right in the front of the building, ready for our inspection and test drive. Bradley was very personable, professional and knowledgeable. He is the exact opposite of the stereotypical car sales person, we were comfortable for the whole process. Buy or don’t, ask for Bradley you will not be disappointed.. we did buy and so far are really happy that we did. More

I recently purchased an automobile here from JASON NICHOLS and I felt like I got five star treatment. he responded right away to my questions prior to my visit, she was on time for our appointment, an NICHOLS and I felt like I got five star treatment. he responded right away to my questions prior to my visit, she was on time for our appointment, and was very knowledgeable of the vehicle I purchased. If you’re in the market for a vehicle with no hassle and an up front and honest car buying experience, ask for JASON. More

I would give this dealership ZERO stars if I could ! I purchased a vehicle on April 5th, 2021. I drove three hours to purchase this vehicle NOT because of price as Greg suggested, but because they had t purchased a vehicle on April 5th, 2021. I drove three hours to purchase this vehicle NOT because of price as Greg suggested, but because they had the car that I wanted. After I left the dealership a week later they realized I didn't sign the paper to have my plates transferred so they mailed it to me to sign and return. I signed and returned it the next day (overnight). Following up on this they stated that they were still waiting on a notary before they could send my paperwork to the third party to have my plates transferred. After two weeks I told them to send it back to me and I would have the paper notarized so my plates could be transferred in a timely manner. Once again they sent me the paperwork I got it notarized the next day and mailed it back ( overnight ). Today is July 12th and my plates still HAVE NOT been transferred. They told me they would send me the paperwork so I can take it to my BMV to have the plates transferred. Why would I pay them to do that and then them offer to have me go and do it myself. It was in my paperwork that I paid them 600 to do this on my behalf and yet they want to not want to give this money back to me as a reasonable resolution to this issue. It's been 3 months. I spoke with Greg who is very unprofessional and does not want to make anything thing right with me in this regards. I feel like I should not have to pay to have my plates transferred since they drop the ball on the paperwork and I had to do their job for them, I'm sure still to this day that my paperwork would still be sitting in their office. (something that should have happened while I was there). I will never purchase another car from there and I would never suggest this dealership to anyone I know. Greg told me he called and left a message and I never received the message and my phone says no missed calls or messages from him. He said he was looking at it on his phone that he called me and pretty much called me a liar. He keeps having excuses that he needs to find out what's going on when I've told him exactly what is going on. I am going to find the owner of this company and call them. I am very disappointed in my experience with this so called business. DO NOT buy a vehicle from this place as they are not friendly and are NOT willing to please a customer and make things right. More