Gregory INFINITI

Clean facility with knowledgeable, friendly and trustworthy staff. Explained each detail succinctly and made the experience straightforward. Happy to continue using the facility. trustworthy staff. Explained each detail succinctly and made the experience straightforward. Happy to continue using the facility. More

Will never be back to this dealer. Their way of sales is unethical. Hidden fees on prices that aren't competitive. Sales people will tell you up front the fees are to offset their adve Their way of sales is unethical. Hidden fees on prices that aren't competitive. Sales people will tell you up front the fees are to offset their advertised prices. Legal False advertising. STAY AWAY~!!! More

Great service, and I was very pleased. The waiting room is awesome. I enjoyed the massage chairs. I will continue to bring my infiniti to Gregory's for service and perhaps s future Infi The waiting room is awesome. I enjoyed the massage chairs. I will continue to bring my infiniti to Gregory's for service and perhaps s future Infiniti purchase. More

Waiting time was minimal, very satisfied w/results, excellent service. I never have to wait that long when I have to have service. excellent service. I never have to wait that long when I have to have service. More

When I called the third time to make an offer on a car I already drove, the attitude of the sales person/manager not pleasant. Everyone else was awesome. already drove, the attitude of the sales person/manager not pleasant. Everyone else was awesome. More

Waiting time was minimal, very satisfied w/results, excellent service. I never have to wait that long when I have to have service. excellent service. I never have to wait that long when I have to have service. More

Very professional and easy to deal with. We were treated very nice from the mechanics to the salesperson We were treated very nice from the mechanics to the salesperson More

Awesome dealership. Highly recommended. Completely professional and friendly staff. They provide personal attention from the minute you walk though the door! professional and friendly staff. They provide personal attention from the minute you walk though the door! More

In August I purchased a 2016 Q70L. On the we-owe, they were supposed to fix the front end. That was a stipulation of the sale. They only replaced a control arm and called it fixed. The car still had major were supposed to fix the front end. That was a stipulation of the sale. They only replaced a control arm and called it fixed. The car still had major alignment and knocking issues in the suspension. They agreed to swap me out because Joey knew the car was not working properly. They tried to show me that the issue was on all Q70L's but when they went to show me another vehicle, the issue was not able to be duplicated. This is 2 weeks later. I get the q50 and 1 week into ownership my heated seats and steering wheel don't work. I went back to the store and argued with the service for 16 minutes over the fact it didn't work. They kept trying to show me with an inferred thermometer that the temp was fine but it never got above 90 degrees. Obviously not working. Body temperature is much higher than that. So they finally agree there is an issue and to fix it. Then my car starts shaking when I accelerate. I bring it in and they have a tech ride with me, Kevin. He sees the issue. He acknowledges what I show him while driving. The vibrating. They take my car in and see what's up. I get a call stating it is the valve body in the transmission. Ok. Great. Let's fix it. It's covered under my CPO warranty. We'll 2 weeks into them having my car, they call me and ask to say they need the loaner car back. They wanted me to drive my car while the part came in. With a damaged transmission. I had to fight and get the GM Joey involved in order to keep the loaner and not further damage my transmission. As they only replaced one component, not the whole unit. 4 weeks later. I get a call it's done. I go pick it up and it's still vibrating. Also, I noticed quickly that the mileage that I brought it in with was the same as the mileage when I drove it out. THEY NEVER TEST DROVE MY CAR AFTER THEY DID THE WORK. I turn around 10 minutes after I notice the same issue and went back to the store. Kevin the Tech rides again with me. I show him the same e issue and he starts telling me that this issue is different than I stated before. It wasn't, isn't. Then the Tech proceed to raise his voice and tell me I was trying to fit free service.....with a car with a warranty. I told him that we just have a disagreement, that the issue is the same for me. We must have felt two different issues at first and that I wasn't trying to get free service. He started screaming at me about the same thing, that I am changing my story and I want free service. I drove back to the store with a screaming tech in my passenger seat. When I got back I was told they won't fix anything. That I need to go to a different dealer. Greg Mauro, the owner of this store. Had the service manager try and have me sign a non-disclosure agreement. So I could not post this review. DO NOT USE THIS DEALER. More

Nothing to do with any individual, everyone was polite and respectful Problem is with excessive fees and unnecessary dealer ad ones that are created to just be a gross bump. Add one over $2000 and fees and respectful Problem is with excessive fees and unnecessary dealer ad ones that are created to just be a gross bump. Add one over $2000 and fees added were excessive, never saw a add on in fees of over $800 out of state fee Plenty of vehicles available from other dealers that don’t do unnecessary add ones, I’m sure this is accepted in their market. After purchasing several autos online I found being patient you will find what you need without paying the dealer added items More