Gregory INFINITI

Fixed the front bearings Your service manager, Gerard, was very attentive and help...and I believe he solved the noise problem we had in the front of our vehicle. Your service manager, Gerard, was very attentive and help...and I believe he solved the noise problem we had in the front of our vehicle. More

Surprizingly Pleasant I did not rate my used car purchase right away as there was some minor issues that needed to be taken care of first. However when I first arrived at I did not rate my used car purchase right away as there was some minor issues that needed to be taken care of first. However when I first arrived at the dealership to check out the car I was interested in I met Tommy Noda who was very friendly and very courteous. He asked me what I was looking for and when I told him got the keys of the vehicle and told me lets go for a test drive. During the test drive he asked if I had any questions about the car and promptly answered them. When the test drive was over he thanked me for coming in and even offered to let me take the car home if I was interested in it. I really appreciated him not trying to pressure me into buying at that time. He just thanked me again for coming in and said if he could help me to give him a call. It was like doing business with a friend. I did go back and he was just as courteous, showed me how all the features on the car worked and once again was very courteous and respectful. There were some minor issues with some paper work which took car of and which I addressed to Michelle Weinfurter one of the sales mgrs. They were handled and cared for immediately and professionally. This was one of the most pleasant purchases of buying a car that I have made. I would definitely stop in and see them if your looking for a Infinity. Tommy was one of the reasons I bought the car! More

Excellent service Gerald was great. Car was clean outside and inside. Check in and check out were easy. Very friendly staff. Rich waited even after the service was clos Gerald was great. Car was clean outside and inside. Check in and check out were easy. Very friendly staff. Rich waited even after the service was closed. Thanks More

Excellent Service Department Had oil change and a couple of other maintenance issues. Was provided a loaner car and my vehicle was clean and ready when promised. Always satisfie Had oil change and a couple of other maintenance issues. Was provided a loaner car and my vehicle was clean and ready when promised. Always satisfied with excellent customer service received whenever there! More

Pregnant Mother taken advantage of I am just speechless. I heard that car salesmen will do and say anything to get you to buy the car, but I never thought they could lie and mislead lik I am just speechless. I heard that car salesmen will do and say anything to get you to buy the car, but I never thought they could lie and mislead like these guys did. We have purchased multiple vehicles from this dealership before and everything was fine, until this last car. I traded in my old 2012 Infiniti QX 56 for a 2017 BMW X3. The only and I mean ONLY reason I chose this car is because it had only 10K miles and the salesman told me it was under manufacture warranty until 50k miles or 4 years from first sale date (3 years 40k miles remained) and 3 years 36k miles ALL MAINTENANCE ITEMS (2 years 26K miles remaining). I am a pregnant mother with a 2 year old, so having a warranty on the car is something extremely important to me! Today I went to BMW service center to check the brakes and other maintenance - they told me that there is no warranty on this car!!! I was shocked! It would cost me almost $1500 to take care of the few things the car needs. Immediately I tried to get in touch with the GM of the dealership, called numerous times, left a voicemail, a message with the front desk - no answer from them ... AT ALL!!! I don't feel safe driving this car! This is just bad business!!! DO NOT BUY A USED CAR FROM THEM!!! More

Awful Experience DO NOT DEAL WITH THESE PEOPLE!!!!!! I called and talked with Joey Gesualdo (sales manager) on a Monday about an Infinity QX60 that they had on their DO NOT DEAL WITH THESE PEOPLE!!!!!! I called and talked with Joey Gesualdo (sales manager) on a Monday about an Infinity QX60 that they had on their website. Asked a few basic questions and confirmed that they do indeed have the vehicle at their location. Made an appointment with Joey the next day at 9:30am since I was driving down from the greater Milwaukee area. Joey sent me an email confirmation of our appointment for the next following day. When I arrived at 9:30 for my appointment Joey was not there, and better yet, no vehicle there either. Was told it was at the detail shop and it would be there ALL day and wouldn't be able to see it. Such a disappointment of an organization. Please, do not deal with these people! They have zero integrity!!! More

Michelle & Lukasz were awesome! The Gregory team was very supportive and understanding. They put me in a car that i really adored. My 1st Choice was qx30 but I fell in love with qx50 The Gregory team was very supportive and understanding. They put me in a car that i really adored. My 1st Choice was qx30 but I fell in love with qx50. My car. More

Worst Experience I haven't purchased a car from a typical dealership in more than 10 year, specifically because I don't like the games they try to play. My preference I haven't purchased a car from a typical dealership in more than 10 year, specifically because I don't like the games they try to play. My preference has been, instead, to buy wholesale. No pushy or sleazy sales people. Recently, I was in the market for a new car and knew exactly what I wanted and had done my research for nearly 2 months prior. Using the TrueCar app, I decided to go with a vehicle available at Gregory. Over a four-day period, Joey Guesaldo and I exchanged emails everyday regarding this car. I live approx. 50 miles from the dealership so I wanted to make sure everything would be ready to go when I arrived. I also told him I couldn't get there until that Sat due to work and the distance. I specifically asked if he needed anything from me to ensure the car was there and ready. He said no and that he would let me know if anything changed with regard to availability. He never asked for a deposit and, over several days of communication, never said anyone else had expressed interest in the car. Fri morning of that week, I sent him an email around 6am to let him know I would be in late that afternoon and asking that he have the car ready for me to inspect and test drive. I planned to leave work early and take Metra (nearly 2 hours) to the dealership. His response was "great...look forward to meeting you...what time do you think you'll make it?". Still nothing about any other interest in the car. I didn't see the response before I arrived at the dealership later that afternoon. When I arrived at approx. 3pm, the car was sitting outside. So I thought, great. He's on top of things. However, when I went inside, asked for him and introduce myself, he immediately replied "that car is about to be sold....I'm in the middle of doing a finance app...I never heard back from you". Are you kidding me? So several days of communication regarding this car, bank approval for this car, and my email to him confirming I would be in that afternoon equates to "never heard back"? More ridiculously was that because I didn't confirm an exact time, he took that as "never heard back". What a joke. The little weasel wasn't even considerate enough to say hello first. He just jumped right into telling me the car was being sold. He treated me as if I was less than important and with no consideration. I should have had first dibs on that car and if a customer came in expressing interest, I should have, at least, been given the courtesy of a phone call. I would never recommend this dealership to anyone or any dealership where he works for that matter. More

Nissan Cross cabriolet I came in to test drive and see the Nissan cross cabriolet. I loved it except the black interior and exterior. Lucas was pleasant and professional. I came in to test drive and see the Nissan cross cabriolet. I loved it except the black interior and exterior. Lucas was pleasant and professional. More

Wonderful experience Mike Zalewski should be the sales person of the year! I must say that I was a little worried reading some of the reviews before I decided to visit the Mike Zalewski should be the sales person of the year! I must say that I was a little worried reading some of the reviews before I decided to visit the dealership but Mike went above and beyond to earn my business. Very professional, friendly, simply put kind of person you want to do business with. No pushing around, no dirty tricks, no doubts. James Jeon made sure I understood what is the value of the car that I traded in and reviewed possible options with me. Another person you will be pleased to do business with. Mark Anderson - the business manager (financing) explained every detail of transaction with patience. He made sure I understand what I'm signing and answered all questions I had. Definitely Gregory is the place to buy your car or SUV. Definitely Mike, James & Mark are people you'll be pleased to deal with. Thank You! You're the best ! More