Gregory INFINITI

Great dealership. Professional staff came in to have my vehicle serviced that I recently purchased through them and helped me with all of my questions and made sure my car was in tip top shape. While I wan vehicle serviced that I recently purchased through them and helped me with all of my questions and made sure my car was in tip top shape. While I wanted for my car to be done I sat in one of their reclining massages chairs watched some tv and the salesman even made sure I was good on snacks and drinks while I waited! It was amazing! More

Not a good experience My wife and I were looking for a used Lexus. When we saw the car we liked, we asked if they would reduce the price a bit for some scratches on the dr My wife and I were looking for a used Lexus. When we saw the car we liked, we asked if they would reduce the price a bit for some scratches on the driver's side door, passenger & rear fender. The salesperson spoke to his mgr & said that they cannot reduce the price, however they can "buff" it out. So we fixed an appointment and when I came back to pick it up, the scratches were still there. Joey the Sales mgr said they cannot buff it out as it would require a new paint job, and there's nothing he could do because I had already purchased the car and then offered to give me a quote to get the car fixed. I would not have bought the car with the scratches had I known they would not clean that up. Also their "30 day return policy". I read it completely only after I had purchased the car. It says I can return it within 30 days or 800 miles and use the down payment towards a new car model I have no interest in. More

Damaged cars for the price of new They sell damaged cars for the price of new. They hid the damaged of my car and provided me with false car reports that everything is fine. After find They sell damaged cars for the price of new. They hid the damaged of my car and provided me with false car reports that everything is fine. After finding this out I called them and no one wanted to talk to me or even apologize. Their manager Joey did not call me back even thought it was promised he would. These people are scammers! More

Coronavirus Because of the virus and my husband's COPD, we need to be very careful where we go. Thanks to your Service Manager Victor Buelvas, I was able to drop Because of the virus and my husband's COPD, we need to be very careful where we go. Thanks to your Service Manager Victor Buelvas, I was able to drop my car off and pick it up at a time when almost no one was around. I am very grateful to him and his consideration of our situation. More

Oil Change and refresh package Hi, Jeff was outstanding...I had to cancel my 8:00AM appt. and was able to get one at 10:30AM thanks to Jeff. Waited only about an hour and enjoyed Hi, Jeff was outstanding...I had to cancel my 8:00AM appt. and was able to get one at 10:30AM thanks to Jeff. Waited only about an hour and enjoyed the massage chair. Thanks Jeff More

In the midst of the Coronavirus, I decided to go car shopping. Crazy, I know. While I went into Gregory Infiniti looking at a used car, I found a new QX50 that I loved. My salesman, Kevin, helped me neg shopping. Crazy, I know. While I went into Gregory Infiniti looking at a used car, I found a new QX50 that I loved. My salesman, Kevin, helped me negotiate the buying process and got me a great rate. I decided to bite the bullet and lease the car. I am so happy with my purchase! More

My name is Zella Adkins I'm writting you today pretty My name is Zella Adkins I'm writting you today pretty upset with your dealership and it's customer care or lack there of.  On February 28th last F My name is Zella Adkins I'm writting you today pretty upset with your dealership and it's customer care or lack there of.  On February 28th last Friday I came into your dealership and purchased a pre-owned 2013 Infiniti JX35 with my fiancee Kenneth Williams.  As an all cash offer we brought in the check for $13,900 and purchased the vehicle out right. On our way home from the dealership we put a brand new dvd in the entertainment center just to have it not read and not eject the disc. Then within our 2hr drive home since we live in Wisconsin we started hearing noise in the front end anytime we were on a bumpy road. I called straight in to Eric the Salesman we purchased from and explained what was going on...  He said he apologized about that and knowing we lived so far when would it work for us to come back in and have this taken care of. He called me the next morning Saturday February 28th and with mine and my fiancee's busy work schedules we set up to come in on Wesnday March 4th to get the vehicle serviced. I came in on Wesnday March 4th they had me test drive my vehicle with one of your mechanics within minutes he agreed something was wrong with my front end suspension they gave me a loaner vehicle and told me it would probably take a few days to get a new dvd player into the shop.  The next morning I received a call from your service department I believe his name was Jeff stating that the vehicle needed 2 new front sway bar links and a new dvd player. I was told since we just purchased the vehicle not even a few days ago the dealership would cover half the cost of repairs and the repairs would cost $1,850.   I've spoke with Eric in sales Jeff in service and Joey in sales now and this is the best their telling me they can do. I fully understand in Illinois the lemon law only protects buyers with new vehicles purchased but I dont understand as the integrity of your dealership how you can sell vehicles like this to unsuspecting families and be ok with it. In my opinion when you purchase a vehicle from a reputable dealer you should not have to have $2,000 worth of maintenance needed within the first few hours of owning it!  Not to mention the vehicle was advertised with a entertainment package which is false advertisement it didn't work when we pulled off the lot. As well as the fact with in hours the sway bar links were making noise just on our trip home meaning the vehicle was sold to us broken! I'm very upset I feel the dealership should do the right thing and repair the vehicle as it was advertised when sold to me or just tell me when I can pick up my vehicle I will take the loss and make sure even knows how your dealership treats their "customers".  I am extremely upset as a mother of 5 I have my children in the back seat if the sway bar links break that affects my steering! As well as part of the whole reason I purchased a vehicle with an entertainment center.  More

I had a great experience at Gregory. Their prices can’t be beat. I found a car online and inquired about it. When I went in, my salesman, Kevin, was wonderful. He was straightforward while answering all of be beat. I found a car online and inquired about it. When I went in, my salesman, Kevin, was wonderful. He was straightforward while answering all of my questions. I was extremely impressed by him and the ease of the buying process. They gave me a fair deal on my trade, and Kevin explained everything to me in “layman’s terms.” Great dealership to do business with. More

Easy to work with and friendly Richard Anderson made my day today. He set me up with a loaner quickly and got me going to work in 5 minutes. Very friendly, pleasant and easy to work Richard Anderson made my day today. He set me up with a loaner quickly and got me going to work in 5 minutes. Very friendly, pleasant and easy to work with. Thanks Richard. Govind Arora More

, today I worked with Mr. JEFFREY WICKERT. Honestly, this guy looks like he’s throwing tantrums and ready throw a punch at his customer. This guy is so rude from head to toe. From his body language and his s guy looks like he’s throwing tantrums and ready throw a punch at his customer. This guy is so rude from head to toe. From his body language and his smart-xxx response when I asked him a questions. What’s wrong man? Please, fix your xxxx attitude. Why are you so mad for no reason? If you have a problem at home, don’t bring it to work! or if you hate your job, that’s your problem. I’m so disappointed and never been so mad walking out of a service department. Sorry for this review. If I could rate him negative zero, I will. More