Greenway Kia of Riverchase

As a marketing professor who has studied customer service across thousands of companies throughout my career, I can honestly say that the Riverchase Kia service department is one of the worst I have ever com across thousands of companies throughout my career, I can honestly say that the Riverchase Kia service department is one of the worst I have ever come across. There is a 95% likelihood that whatever they say to you in the service department will NOT happen. We have had AC problems with our K900 and have taken it to them 9 different times over the last two years having spent close to $6,000 so far. The car has been in their service parking lot more days than in our driveway. They will lie to you, and then lie to you again, and then lie to you again. If you call to ask about your car, do not leave a message because it's 100% guaranteed they will not call you back. It's hard for me to fathom what type of leadership it takes to produce the sort of systemic dishonest culture that exists in this service department. More

This dealership screwed us bad with our credit and lied multiple times. Told my boyfriend he didn’t need a down payment if he got a co-signer. I have an 835 credit rating and make a lot of $. They then app multiple times. Told my boyfriend he didn’t need a down payment if he got a co-signer. I have an 835 credit rating and make a lot of $. They then approved him. Then came back a few hours later and said he needed $10k down. They did 4 hard inquiries on both of our credit and declined him after the initial approval. Now they’re lying to us and all voicemail boxes are full. Horrible customer service and horrible ethics and integrity. Avoid at all costs! More

They are pure trash. The service dept does nothing but lies to customers. Then the techs tell you they will fix on the side. Andrew Smith and the rest. Worst Kia we ha The service dept does nothing but lies to customers. Then the techs tell you they will fix on the side. Andrew Smith and the rest. Worst Kia we have ever been too More

Very friendly people but definitely did me dirty, 2 things that I dislike is…. #1 I was told that a Kia k5 was ordered just the way I wanted it and I could come back and trade my used car that I had bo things that I dislike is…. #1 I was told that a Kia k5 was ordered just the way I wanted it and I could come back and trade my used car that I had bought for it. 3 months later(around the time I was told) I got a call that it was in. When I got there, the one I was supposed to get was not there and they tried to sell me a lxs when I wanted the wolf grey gt-line. #2 is I had traded my used SUV (which I had equity in) for a used car there to get me by until I got the k5. Once I had went back to the finance room, they had added a bunch of unnecessary fees that made my loan for $23k actually $30k. So here I am, basically didn’t get my trade in value out towards my balance and now I’m stuck with a payoff about way over the value of the car. I guess that’s what happens when you are a young female. More

am so disappointed with Riverchase Kia. My mother bought a new Kia from them a few years ago. She has had air conditioning problems ever since she has had the vehicle. She has taken the v My mother bought a new Kia from them a few years ago. She has had air conditioning problems ever since she has had the vehicle. She has taken the vehicle in multiple times, charged hundreds, been without a car for weeks on end and the air conditioner still is not working. She gets the runaround to what seems to be a warranty issue. The service manager never answers the phone and the voicemail is always full. I would not recommend the service department or Riverchase Kia. Once you purchase a vehicle from them, they refuse to back the vehicle they sell. More

Had a pleasant experience and my sales person Harvey. He was was super friendly and wanted to help in any way possible! Ben one of the managers was very pleasant as well. Very happy with my 2021 Kia Sorento was was super friendly and wanted to help in any way possible! Ben one of the managers was very pleasant as well. Very happy with my 2021 Kia Sorento and the experience I had! More

0/5 Stars is true rating: I purchased my car at this dealership new this year. I reached my first service interval and SCHEDULED an appointment. I had to wait 2.5 hours for an oil change and tire rota dealership new this year. I reached my first service interval and SCHEDULED an appointment. I had to wait 2.5 hours for an oil change and tire rotation. This is unacceptable at any level. If they cannot handle the volume then the service manager should be metering their schedule better. From a customer service point of view, the manager was "unavailable;" typical, let everyone else feel the frustration of the customer due to your decisions. Great place to buy a car but because they cannot transfer that experience to the service department, where customer service really begins, I HIGHLY suggest that you find somewhere else. I was a raving fan of this dealership; however, they have proved me wrong. I WILL NOT go back unless I can leave my car there all day for a factory recall. That is it. Shameful. If I was this owner I would fire that service manger today and find someone that could do the job. More

I have owned 4 Kia’s, I will never buy another one.The service department at Riverchace Kia is the worst. it took him 15 days to tell me that the fuel injectors needed service. I called the first week Was service department at Riverchace Kia is the worst. it took him 15 days to tell me that the fuel injectors needed service. I called the first week Was told that it would take 15 days for them to diagnosed the problem. Every time a call to check on the car the person that I was supposed to talk to was always too busy. And the service manager didn’t care More

I thought we had traded on a telluride. I was willing to pay sticker price but then when manager came out with the the finance sheet the price was nearly 4600 more. They would not honor price on vehicle. Wi pay sticker price but then when manager came out with the the finance sheet the price was nearly 4600 more. They would not honor price on vehicle. Will never do business here. More

Bought a used car from Myron. It was sold "as is", but was supposedly serviced & checked, and he believed (supposedly) that it was a great car. Within a few days, however, it started misfiring, shakin was supposedly serviced & checked, and he believed (supposedly) that it was a great car. Within a few days, however, it started misfiring, shaking, a belt started squealing, leaking fluid (oil and coolant). The list of work so far that this car has needed: new timing belt, new alternator belt, radiator work after the leak quickly left it bone dry, new spark plugs, engine coils, and now something new that the mechanic hasn't had time to figure out yet. Whatever it is, it has to do with the engine. This car has been an utter nightmare. All of this happened within 3 weeks of purchasing the vehicle that was supposedly checked and serviced. The first time it misfired and began stalling, I called Myron to see if there was anything they could do since the car literally started falling apart after we bought it. He said he would talk to a supervisor and never got back to me. I'm still waiting. They sold us an absolute lemon and obviously have no problem with doing so. Be careful what you buy from this dealership! More