Greenway Kia of Riverchase

Lacks Honesty I went to purchase a Kia Optima, 2014 with 15,000 miles and was told that they would run my credit ONCE as a soft inquiry....come to find out it was n I went to purchase a Kia Optima, 2014 with 15,000 miles and was told that they would run my credit ONCE as a soft inquiry....come to find out it was not a soft inquiry and they ran it THREE TIMES! in my opinion, i would not recommend to anyone with poor credit because their interest rates are outrageous. I will say the computer technician, Kevin, was the only good thing about the dealership. he is very friendly and easy to work with and is only wanting to help you, not trying to get you to sign for a car after only test driving ONE car ONE time like the salesmen do. Kevin Woody was the only person who actually cared what i wanted and was willing to work with the salesmen to try and get me the price i was looking for. I ended up finding a brand new car with 400 miles on it for the same price as their 2014. I recommend Kevin, but no one else. i dont even remember the salesmen's names because they were so awful. More

People do not do what they say they will do. I brought my car 2011 KIA for a recall and the repair a door switch on a Friday afternoon. Spoke to the service rep on Saturday for an update - wa I brought my car 2011 KIA for a recall and the repair a door switch on a Friday afternoon. Spoke to the service rep on Saturday for an update - was promised a call when it was ready. No call - I called back - he had left for the day - they told me the car was ready. Customer Service Failure #1. Was to call me the following Monday about KIA replacing a switch under "extended- customer satisfaction" warranty - no call. Failure #2. I had to call back on Wednesday - had not done what was requested. Failure #3. He called KIA warranty - called me back - would not cover a $16.00 door switch. I asked for the person's name at KIA who made the decision - he said he would send me an email that day. Never received. Failure #4. Called back again on Friday - had not done it. Failure #5. - Just "too busy". I asked for the Service Manager - they currently do not have one. Now my concerns twofold - KIA made a car that had to be recalled and did not hesitate to inconvenience me by bringing my car in for a repair - leaving all day and having to arrange for two rides. When I asked them for a $16.00 switch that failed just over 50,000 miles - but was not returned for service until it was 3000 miles outside the warranty period - the answer was " no". The service Rep. at the dealership does not honor his promises. He failed 5 times in a week to do what was requested. I have asked for the "regional" rep who made the decision to not to cover such a inexpensive part under customer satisfaction - I have yet to get a name and direct number. First I was told it was a specific "regional rep" , then I was told that it was the general "KIA Warranty " number. I plan to go to the KIA website this weekend - look up the person responsible for service in North America - send him an overnight letter expressing my dissatisfaction as to the way I have been treated. It has nothing to do with the $16.00 - it is all about the poor "customer experience" that I received and how they have failed at every opportunity to properly treat a customer. I have not been treated fairly and promises not honored. Does not surprise me when I read the reviews - beware. More

Befuddled From new car sales to service this dealership excels at neither. I have owned 5 Kia's since 2003. Recently moved here from out of state. First 60k mil From new car sales to service this dealership excels at neither. I have owned 5 Kia's since 2003. Recently moved here from out of state. First 60k mile service and I need an alignment, brakes, (which the brakes had been replaced at 40k miles) needless to say none was required. Then the steering wheel is not aligned after the alignment, nothing like driving straight forward down the road with steering wheel turned. Will never let them service vehicle. New car sales they maintain a vehicle on website and when you call on it "It should not be on there, it was used as a customer transport" and of course you can come and check out other models. Months later that vehicle is still on website, no pricing,high pressure and just overall buying experience you want to avoid! More

Tony almost ran my kid over. I was looking at buying a car, my kid was getting a soda in the building and was walking back out to me and the salesman. The next thing i know a guy I was looking at buying a car, my kid was getting a soda in the building and was walking back out to me and the salesman. The next thing i know a guy pulls around the parking lot at full speed in a Saab and almost runs over my kid. The salesman said his name is tony with the service dept and I asked the salesman to report the maniac. I was very close to buying Sorento until I learned that the guy who almost ran over my kid would be the person fixing it if I needed a repair. More

The Service Dept Well i pulled up.... and 2 people walked past me like I was Casper, finally a gentlemen greeted me and i told him my issue... and 2 hours later it was Well i pulled up.... and 2 people walked past me like I was Casper, finally a gentlemen greeted me and i told him my issue... and 2 hours later it was resolved... My issue is 1 there needs to be a place for small kids to play... the service wait for a oil change is wayyy too long for small kids... and this is with an appt.. whoever fixed my mirror also left the adhesive trash, razor blade, and mechanic rag in my cup holder..Then customers/buyers were placed in the same waiting room with annoyed kids and complaining service dept customers... Which were not giving them a positive outlook on their future with Riverchase Kia... now back to the Razor blade left in my car...Not a good look... More

Tony Knight thinks he is Tony Saprano. Tony Knight is a CROOK, his sole purpose is to extract as much money as possible for "repairs" that are not needed and I speak from experience when I Tony Knight is a CROOK, his sole purpose is to extract as much money as possible for "repairs" that are not needed and I speak from experience when I say that he charged me for new parts and just rehabbed the old parts but I knew because I looked at the old parts before the operation and noticed scrathes that are as unique as fingerprints the same ones were on it afterwards and he "has no idea, you must be a complainer" he says. TONY KNIGHT NEEDS TO BE FIRED FROM THIS JOB AND ANY JOB WHERE HE DEALS WITH THE PUBLIC! He thinks he is Tony Saprano. More

Worst dealership ever I moved to Birmingham from Huntsville (the dealership in Huntsville is awesome by the way)- Any who, every time I've taken my car to River-chase KIA i I moved to Birmingham from Huntsville (the dealership in Huntsville is awesome by the way)- Any who, every time I've taken my car to River-chase KIA it's been an awful experience. Not only are the service men rude but they don't honor warranties and they take advantage of you. I had work done on my car 2 years ago and they told me my warranty wouldn't cover it-so, I paid for the work- well 2 years later, I have the SAME problem and not only will they not fix it for free but tell me it's going to be $2200 to fix. After reviewing my warranty book, I found out that the work should be covered under my warranty. I spoke with the service manager, Tony and he agreed also. Tony also agreed to refund me for the work that was done 2 years ago. Well needless to say (2 months later) I'm still waiting on my refund. KIA has supposedly filed a claim to corporate to reimburse me- but it's still in process. And don't bother trying to get updates, KIA corporate is rude and every time I try calling Tony for an update-he sends me to his voicemail and NEVER returns my call. This company is not helpful one bit. I also tried contacting the General Manager BUT he's just giving me the run around to. This is absolutely ridiculous. If you can, avoid this company all together. They're crooks. WORST DEALERSHIP EVER. Makes me want to trade in my Kia just so I NEVER have to deal with them EVER again. More

overcharged!!!!! This place is horrible ive watched my parents go through a living Haiti's...... if you plan on paying huge amounts of $ for a piece of junk go to a ju This place is horrible ive watched my parents go through a living Haiti's...... if you plan on paying huge amounts of $ for a piece of junk go to a junk yard pretty sure you would be better off . More

Service Boss called me a rat?? I don't know the names of the people in Riverchase Kia service but I do know when I am being called a rat! When I took my soul into this dealer for br I don't know the names of the people in Riverchase Kia service but I do know when I am being called a rat! When I took my soul into this dealer for brake service I was quoted more than I could afford that day so I asked the guy who was originally standing at the computer putting my car info in if he could tell me if their was a more economical way to get me back on the road for the short term. He said let me ask the boss and after 5 minutes I came around the back where he and a person were talking. I was going to wait for them to stop talking to ask about another finance option for the fix on my car which is when I heard the boss saying to the service guy "you got another rat huh I am seeing more here than we had in Atlanta". then they described the problem with my brakeline and chuckled. For the reasons of wanting my car fixed I took my car to the Honda dealer down the street and at least was not called a rat and laughed at. Anyway this dealership has gone down hill in the last 3 years, it use to be really nice. More

The service department at Riverchase Kia OVERCHARGES !!!!! After going to the Riverchase Kia Service Department I am never going back. There was a service manager working on 11/28/2014 (Tony Knight) who state After going to the Riverchase Kia Service Department I am never going back. There was a service manager working on 11/28/2014 (Tony Knight) who stated that I buy a part that another Kia dealer said I didn't need. I am glad I got a second opinion even though the first one was the right one. He was very deceitful in charging me $99.00 for a diagnostic that he insisted I pay for then just said I needed a battery. I just want to warn you of my experience, so that you can hopefully go to one of the other Kia dealerships and avoid Riverchase Kia if you are thinking of going to their service department, plan on getting nickel and dimed and overcharged for unneeded services. Also, they put a small scratch on the steering wheel control button for the cruise control. More